Major Incident

🎙️ Welcome to Major Incident — tactical intel for service ops under pressure.

I’m Vincent Veldkamp. I help support teams fix what’s broken: onboarding bottlenecks, escalation chaos, and processes held together by duct tape and hope.

This channel is your ops comms line:

🛰️ Live breakdowns of real-world service problems

🧠 Tactical briefings & field-tested frameworks

💣 No theory. No fluff. Just what works under fire.

📡 Subscribe if you lead a service team, run ops solo, or just want your crew to stop firefighting and start executing.

This isn’t training.
It’s support for the people behind support.