Jeffrey Tefertiller

Service Management does not have to be difficult.  Many companies make Service Management way too complicated.  Jeffrey Tefertiller uses short videos to explain a wide range of Service Management topics in an easy-to-understand way.  This channel began as Jeffrey noticed few resources for Service Management leadership and professionals.  He has played a variety of leadership Service Management roles over the last 31 years and is an ITIL4 Master & ITILv3 Expert (2014).  

Feel free to email (jtefertiller@servicemanagement.us) to offer feedback, ask a question, or if there is anything we can help you with.