Hello, from B Squared Media!

Customer Support for Social — Built for Financial Services

B Squared Media helps banks, credit unions, and fintech brands manage customer conversations on social — not as marketing, but as a public service channel.

We specialize in fast, compliant, human-first customer support on social that:

-- Reduces response times

-- De-escalates public issues

-- Protects brand trust in high-stakes moments

Led by Brooke Sellas, this channel explores how financial services teams can treat social media as a core part of customer experience, risk management, and reputation — especially when customers turn to social during moments of stress, confusion, or urgency.

If you’re responsible for CX, social, or brand trust in a regulated environment, you’re in the right place.