Quality Circle Thane (QCT)

Total Quality Management (TQM) is indeed focused on people building, as it emphasizes continuous improvement in all aspects of an organization with a strong focus on customer satisfaction and employee involvement.

In TQM, the role of people is central because the process of improving quality is not just about systems and procedures but about developing the skills, engagement, and teamwork of employees. It involves fostering a culture where everyone, from top management to frontline workers, is responsible for quality. This includes training, motivation, communication, and creating an environment where employees are empowered to contribute ideas and solve problems.