How did it make sense?

'How did it make sense?' explores the local rationality of those involved in doing what they did. Initially, we will look at the 'first story' which is normally scant in details and triggers an emotional response, and then we will look at the 'second story' that looks at the goal conflicts, the ambiguities, the assumptions, the tensions, and the trade-offs that led to those involved doing what they did. This context-rich story is the one that learning opportunities come from, not focusing on the counterfactuals that often arise from 'first stories'. 

The goal is to encourage you to look deeper at the socio-technical system presented by the guests and how we can make improvements by abstracting from the multiple domains discussed in the podcast to our own domains.

You can find out about Human in the System here - www.humaninthesystem.co.uk