Customer Success Universe Revenue Growth Universe 

Customer Success Universe CS Leadership NRR Churn Prevention for CS Directors, VPs, Chief Customer Officers Revenue Architects 

De'Edra Williams creator Revenue Growth Universe & CS is a Lie Podcast. 15 yrs leadership,  $450M ARR portfolio, built 100+ person CS org. It is not our job to make customers happy. It is our job to ensure they achieve value
Topics:
NRR & churn prevention
AI augmented leadership
Data sovereignty
Community as retention engine
User led revenue growth
CS P&L accountability

Revenue Growth Universe maps 6 Star Trek commanders 6 Marvel heroes to CS: Captain Kirk & Iron Man, Spock & Black Panther, Bones & Black Widow, Uhura & Thor, Sulu & Captain America, Scotty & Hulk
CS Around the World travel series CS lessons
Newsletter: https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7284288658373783554
Email: deedrawilliams@customersuccessru.com
#customersuccess #csleadership #nrr #churnprevention #revenueretention #marvelous6 #saas #cco  #travel #shorts