Courchaine Advisory - Customer Success & CX

AI can automate almost everything, except the reason customers stay.

Welcome! I'm Jennifer Courchaine, a customer experience executive with nearly 20 years of scaling tech companies and author of The Moat: Human-Centric CX in the Age of AI.

This channel is all about building great customer experience organizations: how they're structured, how they work, and what it takes to make them thrive. Expect straight-talk, practical content for founders and customer-facing leaders, starting with a series on CX orgs.

New videos are coming soon, so subscribe and come along!

Fractional CCO leadership, CX consulting, and speaking:
Book a call: https://calendar.app.google/xq7ZfzCMaXhaXBg16
Get the book: https://www.amazon.com/dp/B0DB7D86LZ
Website: courchaine.us