Ian Grace Business Training

Welcome to Ian Grace Business Training.

I’m Ian Grace, a global customer service and advertising expert with 25+ years of experience teaching in Australia, New Zealand, the UK, Canada and the USA, and a 10‑time speaker at the US Realtors Conference.

This channel is dedicated to helping business owners, leaders and teams master customer service, communication and customer experience. The purpose of Ian Grace Business Training is to share practical strategies that work in the real world, so businesses can grow loyalty, increase results and stand out through exceptional service.

Many lessons are shared free, because great customer service should be learned, shared and lived.