KLM Surprise

In the past weeks we have been committing little acts of kindness because we wanted to discover how happiness spreads. Have a look to see what happened..

Also see: http://surprise.klm.com/

Category:

Travel & Events

Tags:

• KLM
• MASTER
• CC
• SR
• SUBS
• Revised
• h264

[leanminstrel]

but it's actually kinda

creepy.

[iknovate]

Based on the comments, it's clear that KLM has treated social media as a campaign and not as a channel for improving its relationships and being willing to fundamentally change the way they DO business.

[musicfan28]

Ppl who are yelling about KLM ...just a little reminder , KLM have one of the best Ailines services in the world .

[markmartinez717]

I want this video on my P550 unit.

[reemanwells37f]

This video went viral on Tunis

[Boy4321100]

that woman that hands out the gifts is very beautiful...

[bjburchell]

Blatant whitewash attempt by an airline notorious for poor service and an even worse mechanism for dealing with customer's complaints.

[SimpleMRV]

KLM = Know your customers, Love your customers, Make it happen!

[djeo890]

damn! and I just should have twitted just once :))

[fulfilled69]

I can see how people could take advantage of this now that they know KLM does this. I have never flown KLM however have heard good things about them, and now I'm more likely to fly w/them simply because they seem to care about their customers. Not because I might get something free. Flying is a pleasure for me, no matter what. Losing luggage & all of that, albeit sometimes frustrating, is part of the experience. Nice job KLM.

[ThePatricialola]

SOY DE MEXICO Y VIAJE EN KLM PARA CONOCER BARCELONA YA PASAR EL MEJOR VERANO DE MI VIDA¡¡ ME ENCANTA LO QUE HACEN CON TODO ESTO DEL MARKETING MEDIA , MUY LINDO. ( I AM FROM MEXICO AND FOUR YEARS AGO I TRAVEL IN KLM AIRLINE, TO KNOW THE CITY OF BARCELONA AND HAVE THE BEST SUMMER OF MY LIFE, I LOVE ALL YOUR MEDIA MARKETING CAMPAIGN, I love the insights VERY NICE, CONGRATULATIONS.)

[CPColin2]

What happens if I tweet that I hope to join the Mile High Club on my next KLM flight?