inforonics's channel
Loading...
5
subscribers
638
video views
Uploaded videos
1-10 of 10-
Inforonics SupportCast Weekly - Episode 8: Managing Operations
inforonics
63 views
Managing operations requires a clear picture of what you are doing and what you need to be doing. For any IT Organization SLA's are a way to ensure you have the right reso...
-
Inforonics - SupportCast Weekly - Episode 7: Visual Operations
inforonics
31 views
Visual Operations is concept that allows decision makers to take action based on visual outputs. Responding to graphs, charts, dashboards, and visual cues is a fundamental...
-
Inforonics SupportCast Weekly - Episode 6: Service Level Agreements
inforonics
65 views
SLA's, Service Level Agreements, a term that makes most IT professionals cringe. Are SLA's really our enemy? Some sort of stick to keep us in line, or are they a protecti...
-
Inforonics view of End User Experience Monitoring
inforonics
147 views
End User Experience Monitoring is not the same as End to End Monitoring. Monitoring the End Users Experience requires you to know what is happening at the point the end us...
-
Inforonics Supportcast Weekly - Episode 5: Enterprise Monitoring and Alerting
inforonics
67 views
"Just monitor the service, and if it goes down fix it." You have to love the pointed-hair boss comments like this. Activities like monitoring and alerting are essential t...
-
Inforonics Supportcast Weekly -- Episode 4: Metrics, Metrics, Metrics
inforonics
34 views
The great thing about automation and robots are they do what they are told to do. The challenge, however, arises when an introduction of a variant requires a change, a shif...
-
Inforonics Supportcast Weekly Episode 3: Risks in Outsourcing Support
inforonics
74 views
There is a lot that goes into the decision to outsource IT and customer support functions. Technical support, customer service, and infrastructure management are vital part...
-
Inforonics Supportcast Weekly - Episode 2: Overhauling the phone infrastructure
inforonics
57 views
Upgrading or replacing a major infrastructure support component like your phone system is a challenge. In the spring of 2010, Inforonics performed a complete replacement of...
-
Inforonics Supportcast Weekly - Episode 1: Taming the inbound Email flood
inforonics
55 views
Episode 1 - Taming the Inbound Email flood. Supporting 1,000's users requires you to utilize email as a support request option. However, when something goes wrong it can q...
-
Inforonics | IT Consulting and Tech Support Services
inforonics
42 views
Inforonics' mission is to earn and maintain trusted, long-term relationships with our clients by delivering superior services, built on the skills and passion of our techno...
Advertisement
Play all(10)