Dig"IT"al_Ninja HOWTOs
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OTRS: Forcing an Owner Reset
diginin1974
234 views
In this video, I will give you a tip on how to force an owner reset upon move. This can be very useful in your workflow, depending on how tight your restrictions are set on...
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OTRS: 3.1 beta2 Update
diginin1974
519 views
In this video, you will get the next glimpse of the current beta version of OTRS, version 3.1.0 beta2. In this video I will highlight the next new features, including, and ...
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OTRS: 3.1 Beta Preview/Feature Demonstration
diginin1974
1,237 views
In this video, you will get a first glimpse of the current beta version of OTRS, version 3.1.0 beta1. In this video I will highlight the primary new features, including dyn...
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OTRS: Agent Info Feature
diginin1974
636 views
In this video, you will learn how to activate a little known feature to aid you in sending important messages to your agents(users), in which the accountability for reading...
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OTRS: Android App - First Review
diginin1974
2,016 views
The android app for OTRS, can be found in the android market place. It has been available since the 24th of October, 2011. This is a first live hands-on review of the app, ...
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Best Safari Performance Tips
diginin1974
109 views
In this video, I will describe tips, as seen in the title. However, they are not nuts and bolt tips. I hope you still enjoy this video if you expected something else.
The ...
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OTRS Administration: Making time units mandatory.
diginin1974
486 views
Time units can be used to help you keep track of how much time is being spent on certain events. You will mostly want this field to be mandatory to prevent issues in your t...
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MAC OSX Lion: Making the resume feature selective.
diginin1974
137 views
This video shows you how to turn the resume feature off on a per-program basis. Keeping this feature on for all programs can cause problems due to the inability of the sof...
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Gimp: passe-partout photo framing (Quick Mask)
diginin1974
304 views
This tutorial will talk about using the quick mask feature within Gimp to create a selection basis for a photo frame. You can then use this framed photo in a collage, pictu...
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10 minutes to OTRS
diginin1974
1,119 views
This video will explain setting up OTRS (in under 10 minutes) on openSUSE 11.4. This video shows how easy it is, while the package management system zypper, from openSUSE t...
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