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ChurchillClub

4.16.14 Engineering Great Products & Customer Experience: Trends & Strategies 2014

68 views 13 hours ago
Speakers:
Catherine Courage, SVP Customer Experience, Citrix
Steve Johnson, VP, User Experience, LinkedIn
Frederik Pferdt, Head of Innovation & Creativity Programs, Google
Larry Tesler, Chief Experience Officer, MINE, Inc.
Charles Warren, SVP Product Design, Salesforce.com

Moderator:
Jim Walsh, CTO, GlobalLogic

Disruptive new software and hardware products are proliferating--from wearable gadgets to myriad mobile and connected devices--and the cycles to produce them are shrinking. Powerful new trends such as mobile, cloud, social, analytics, sensors, have leveled the playing field, and are beginning to converge in exciting ways that few could foretell even 5-10 years ago. As these converging trends unfold, there is a growing design and engineering mindset that begins with customer experience—and how it can be used strategically to design greater products, services and customer interactions. Companies are looking at making products beginning with the customer in mind. This Churchill program presents innovative and accomplished product design and engineering leaders. What are the benefits and challenges they see in this approach? What are the lessons learned, and the most promising opportunities for innovation?

Sponsor:
GlobalLogic
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Speakers:
Catherine Courage, SVP Customer Experience, Citrix
Steve Johnson, VP, User Experience, LinkedIn
Frederik Pferdt, Head of Innovation & Creativity Programs, Google
Larry Tesler, Chief Experience Officer, MINE, Inc.
Charles Warren, SVP Product Design, Salesforce.com

Moderator:
Jim Walsh, CTO, GlobalLogic

Disruptive new software and hardware products are proliferating--from wearable gadgets to myriad mobile and connected devices--and the cycles to produce them are shrinking. Powerful new trends such as mobile, cloud, social, analytics, sensors, have leveled the playing field, and are beginning to converge in exciting ways that few could foretell even 5-10 years ago. As these converging trends unfold, there is a growing design and engineering mindset that begins with customer experience—and how it can be used strategically to design greater products, services and customer interactions. Companies are looking at making products beginning with the customer in mind. This Churchill program presents innovative and accomplished product design and engineering leaders. What are the benefits and challenges they see in this approach? What are the lessons learned, and the most promising opportunities for innovation?

Sponsor:
GlobalLogic Show less
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