Kapture CX

Gen AI-powered omnichannel customer support automation platform for large enterprises, Kapture adapts to evolving customer expectations and is on a mission to transform CX from transactional to experiential. Kapture’s extensive suite of built-in customizations offer unparalleled flexibility to meet your industry-specific needs.

Kapture’s technology is built organically with a hyper-focus on industries including retail, ecommerce, consumer durables, banking and financial services, insurance, and energy, among others. 

Optimized to suit industry-specific requirements, their range of products include omnichannel ticketing, AI chatbots, customer self serve portals, GPT-enhanced live chat support, knowledge base services for agents, real-time app support for field agents, and a customer insights platform, all tailor-made and fully customizable.    

Kapture today helps over 1,000 businesses across 16 countries deliver top-notch CX empowering them at scale.