John Patterson

John Patterson is founder and President of Progressive Insights, Inc.  John is the co-author of three books with Chip Bell including the international bestseller Wired and Dangerous; How Your Customers Have Changed and What To Do About It (BK, May 2011), the national best seller Take Their Breath Away: How Imaginative Service Creates Devoted Customers and Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service.  He is a sought after speaker and workshop leader on topics related to delivering great customer experiences and leadership.  He can be found on Linkedin.com.