Consumer Code for Home Builders

The Consumer Code for Home Builders makes the process of buying new-build homes fairer and more transparent for consumers. We are supported by the UK's four main warranty bodies - NHBC, LABC Warranty, Premier Guarantee and Checkmate. 

Home builders covered by our Code must meet set requirements in how they market and sell homes and the after-sales and complaints service they provide. If a home buyer believes our requirements have been breached, they can raise a claim via our Independent Dispute Resolution Scheme.

Our role includes sharing best practice to help builders get it right first time, as well as working with our supporting home warranty bodies who may apply a range of sanctions should a home builder be found to be in serious breach of the Code .

Check out our website for more information and resources https://consumercode.co.uk