 Hey, Kate. Hi, Joe. I'm having some problems with an email I have to write to the boss. Can you help? Sure. What's the email about? You know we had a complaint about the exhibition that we organized. Oh, I know about it. The problem is, I just don't know how to put it all in an email to the boss. I also need his permission to implement my solutions. Well, first, you need a good subject line. Something which explains the whole email, so that when the boss reads it, he will know what the email is about. Okay. And it should be a noun phrase as well? Right. And not too long. Next, make sure you start the email politely. No hi. Okay, I understand. Then, how should I begin the content? Always start with your purpose. Say why you are writing the email. Okay, that's easy enough. Then I go into the details about each complaint. Yes, but remember organization is very important. The boss is a busy guy, so make it clearer and easy to understand. Okay, any hints about how to do that? Yes, use subheadings and numbering. For example, the first problem is about online registration, so that is your first subheading. Then describe the complaint, the cause, and... My suggested solutions under that heading. And so on. Exactly. Remember to be concise, don't add too much detail, but explain the point completely. Right, and then at the end what should I do? You need to say what action you want the boss to do. Make it clear what you want. Yes, but I must be polite, like you already said. Yes, do you remember the five C's? Clear, concise, courteous, complete. And the last one is, correct. Thanks for your help. Bye.