 My name is Kathy Rapinian. I work as a personal patient navigator here at the John Thoric Cancer Center with Hackensack University Medical Center. A personal patient navigator is someone who guides a patient through the system. If there's a bump in the road, they'll help them take care of it. Any non-medical support they need, they are there for them. Well when you're diagnosed and you come into a place like this and you meet so many people and so much information is being given to you, we don't ever want you to feel like you're alone or lost in the process. We just wanted the patient experience to be as fine-tuned as it could be and alleviate as much stress as we can for patients. So we can help with scheduling other doctor appointments for them, insurance issues, billing issues that come up that they have no idea who to talk to. We can help with transportation and any other non-medical issues that might cause them a little more stress than they need to have. We'll be able to help with that. Feedback from the patients has been great. They really appreciate all the help that we're giving them. They really feel they're not alone. It's a tough road, it's a tough journey and we never want them to feel like they're by themselves. And really honestly for myself, helping, it's just the best feeling in the world.