 Getting set up for a video visit is easy, even if you're not tech-savvy. Here's what you'll need for a visit using your smartphone, an Apple or Android device, a strong Wi-Fi or LTE connection, and the Kaiser Permanente app, which you can download for free in the App Store or Google Play. If you're using your computer, you'll need a webcam or a laptop computer with built-in camera and microphone. We recommend using a headset if you have one, a high-speed internet connection, and an up-to-date internet browser. Now you're ready to start your video visit. Here's how to join using your phone or tablet. Open the Kaiser Permanente app and sign on using your kp.org, user ID and password. Remember, you can get the app for free at the App Store or Google Play. Go to Appointments and tap Join Now to start your video visit. If you're using a computer, you'll receive a confirmation email with a date and time of your appointment. Click the link in your confirmation email. Sign on using your kp.org, user ID and password. Click Join Appointment to start your visit. If you have any problems, we're here to help.