 Welcome to Geneva, Switzerland, and the World Summit for the Information Society Forum 2013. This year the forum has brought together some 1,500 crucial participants. To answer one question, how can we best use ICT, information communication technology, the internet, mobile phones, to improve the lives of billions of people across the developing world? There is a very strong bridge and linkage between the development of ICTs, the access of everybody to access ICT, and the fundamental rights that each person has as a simple citizen of a country. We've seen that ICTs can really play a major role in helping to empower people, whether they be women, organizations, individuals, companies, to really optimize the resources and to reach out to a market that they could normally not reach. The international community has already set itself important targets, development goals like ending poverty or reducing childhood debt, getting children into school. Many believe that by using information and communication technologies you can increase your chances of meeting these goals. It has to do with access to different services, access to information that means different rights that the person has the right to access to information, to express themselves. The internet is a wonderful tool for sharing and collaboration. It's why you can't really talk about its future, or the future of ICTs, without talking to those most affected by it. These technologies are really to serve people, to make lives better for people, and it needs to be something which is developed in coordination with the participation of the people who it's being developed for. Multistakeholder approach means it's not exclusive to any two particular parties, it's not governments or civil society because there are other groups. Everybody in an equal footing has to sit around the table because this is an issue that has been raised, that is here, it's present and it's going to increase in the future. To help drive the process forward a number of action lines have been developed. They're like a shopping list with what needs to be done and who needs to do it. They include issues like putting infrastructure in place, giving people access to information and teaching people the skills for what to do with that information. For those people who don't know how to read and write, they're really at a major disadvantage when it comes out to developing these technologies. They really need skills development, they need education.