 Hey there friends, thanks for checking in. This video has to do with the customer service at Vortex. Customer service is a big deal in all industries, but it really can make or break the reputation of a company in the gun world. And so I want to talk about what happened. Now this is my friend Greg's Ruger Mini 30. He allowed me to use this in my series, one handgun, one shotgun, and one rifle. And I jumped at the opportunity. I said that I want to keep the series going. I never featured that rifle. I would love to borrow that and use the Ruger Mini 30 in the series, one handgun, one shotgun, and one rifle. When I took this out, it had a Vortex Crossfire. Now what you're looking at now is a Vortex Crossfire, but this is not the one that I had an issue with. So I borrowed my friend's gun and then I had a problem with the optic and I had to contact him and say, hey, by the way, something went wrong with your optic. Probably the last thing you want to do when you borrow somebody's firearm. But it's a great site. It just went blank on me. I caught it all on video. Let's go ahead and run through that and we'll come back and talk more about how Vortex handled this situation. Safety engaged and here we go. I lost my sight. I had a problem with the optic yesterday. The Vortex Crossfire 2 went completely blurry on me after three or four shots. So I'm going to shoot low and into the berm. The optic, once again, had an issue, but thankfully that'll get taken care of no problem. As I was shooting the Mini 30, the optic went blurry. A complete fog. I looked around to see if a lens was loose, if a lens popped out, if there was anywhere. The optic looked brand new even though it was approximately five to seven years old. And so Greg contacted Vortex and said, hey, I've got this problem here. You know, it went blurry. You can't see through it. It is unusable. The gentleman sent him a label and said, go ahead and send it in. We'll check it out one way or another. You'll know in two weeks. And then with two weeks to the day, a brand new Vortex Crossfire was sent to Greg right here. Now, this is a Vortex Crossfire 2 and this is a Vortex Crossfire 2. So Greg's a fan of Vortex, as am I, but they honored their commitment to their lifetime warranty by sending him this. So you look here, you'll see it's still in the packaging and everything. I'm not going to take it out. There's a quality precision optic and Vortex sent them a brand new one. They did keep the other one because they said they wanted to check it out and see where the problem lied. But I'm happy to report that Vortex that has a lifetime warranty honors that warranty. And if they cannot repair it, or if it's too burdensome to repair it, they'll send you a new one. Now I mentioned I'm a fan of Vortex. I've got everything from the little red dots that go on handguns to the rifle optics. And I used the Crossfire 2. I don't own one of these, but Greg did. I used it on this and it was working fine. It did not work fine. They sent him a brand new one. You can't beat that. That is customer service at its finest. And it makes me proud to be a strong Vortex owner. And I speak very highly of the company and this even increases my positive thoughts with Vortex. So a bad situation. You borrow your buddy's rifle and the optic goes out, turns into a good situation because he got a brand new Crossfire 2 and kind of puts my mind at ease as well. If you like videos like this, please subscribe and share. I always appreciate thumbs up button. Thanks for watching and you guys be safe.