 Hello everyone, we are back with another product roundup where we share the latest news and features and improvements to your Super offer serum solution. Now as we're in the last month of this year, what more can we talk about? Well actually, the product team have released a valuable improvement to the navigation and free text search that we think will save everyone a bit of time. I agree. But before we take a look at that, I thought that this is the perfect time for a recap of the main news of 2022, just to ensure that everyone knows about what they now have available. And the best way to do that, we thought to invite in Eric Aida, our Super Office product director. Welcome Eric. Thank you, thank you Catherine and Janet. It's really nice to be here and take a trip down memory lane even if memory lane is just a year old. So looking forward to that. Perfect. Well thank you for taking the time. And before you give us the main recap memory lane, can you share with everybody a little about how you and your team work, what it comes to developing Super Office? Because you're the one responsible for our product roadmap. That's right, but we all are responsible for contributing to the good ideas. But basically, we take a stand with our, have a look at our product vision and our product vision states clearly that we are going to make software that will improve your working day as a end user. We like it to make it more efficient, make it more easier and even have fun while working at it. That's the basis of every decision or every roadmap that we come up with. But every year around the, by the end of the year during December, we come up with a roadmap that states what are we trying to start working on during the next 15 months. And a roadmap, particularly last year's roadmap looked like this. We are saying this is what we should work on now. Then we say, just after we finish that, this is what we're going to start with. And when that's done, we go into what's next after that in the future. And this is actually a map that explains our product strategy on what we are trying to do. So you could not read the boxes and all of these things, but you can try to see this as a story. If I wrote a book about this every year, we could turn this into chapters actually to say what's the idea and what's the strategy and direction we are taking our product. So if I were to write a book about our roadmap for 2022, the chapters would look something like this. We are going to keep focusing on KPI monitoring by introducing new capabilities in our dashboards for all user groups of super office. And this year, we have focused on marketing people and we have focused on sales people who want to compare their results against their targets. So that's the basic this year. But the chapter is continued to focus on KPIs. Another chapter would be named make it possible for you as a company to customize super office to fit your processes and your needs by offering no code slash low code capabilities into the platform so that you can easily make super office fit your way of working. That's the second main chapter. The third main chapter would be to improve our user experience when it comes to request management. We would like request management to be a part of the core application of CRM, not a separate tab or application that opens when you are going to work with requests. Many people are working with a request, not only the dedicated service agents, even though are very important to cover, but by merging these two clients into one user experience is one of the major things we have been working with this year. And the main chapter number four is to start working on building a better story against advanced marketeers. And this is by introducing what we call marketing automation flows or email flows or something like that. You can build up automations that says first you use when someone fills in a form send them this email wait some days and then send this email unless they click that link because then you send this email. So that kind of story when it comes to email flows or marketing automation flows is a huge focus that we are starting on now and hope to deliver something during next year, but that's a very important chapter in this book. And then of course you have some additional goals cannot only have these forms we have a huge product range. So we are going to make sure that super office activities will stay the heartbeat of the system because without activities in a CRM system, there is really not much data to base your decisions on. So by improving our calendar and activity dialogues and way to invite people to meetings and making this much more efficient or even more efficient than it is today is a main effect that we would like to show from this roadmap. We are continuing to build seamless integrations into the Windows 365 through what we call our zero footprint initiative. That means you don't have to install anything on your computer. It should just work as a web based platform against all Windows 365 activities and SharePoint document as you mentioned later is a perfect example of that. When it comes to the mobile client, we think that everyone should experience the fantastic feature set that the mobile client has. What we've done this year is a lot of things, but among the main things is that we have turned if you want to your mobile phone into a notification hub. So you will get the notification if you get a ticket assigned to you or if you are invited to a meeting or if a sales needs approval or stuff like that. So it will always notify you on your phone and you can take actions on your phone where you can get the notification on your phone and move into the web client to continue working there. So that's also an important call. And we also would like to make more building capabilities for the development tools and CRM script is a fantastic, powerful platform, but it's not for all. So we would like to make how easy it should be for default configurations and default adjustments, minor adjustments to be like a no code solution so you don't need these scripts. We will continue to strengthen our scripting language and integration capabilities, but you shouldn't be able to, you shouldn't have to write scripts for everything that you do. It should be a part of the built-in solution. So this is basically what we are talking about when reading such a roadmap. We try to convert it and see is this a story that we invite and then we go on starting production and now we are at the, almost at the end of the year and we had to make it done column here because when all of the things that are done is there, we will have to fill up with new things. So our task now is to launch a dashboard following this product strategy for the next 15 months starting from January. So that will be exciting times, but I think since this is a roundup for the year, I have cherry-picked some of, can go through everything we've done. You have done a beautiful job by presenting this throughout the year. So I have cherry-picked some of my favorites that we could have a quick look at. Perfect. Well, please do. We've had the pleasure of presenting quite a lot of these exciting news over the year, but we really appreciate that you present some of your favorites and then people can look at the other product roundups for more details later. So go ahead, Eric. Yeah, and just in case you didn't get it, I think something is worth mentioning that should really trigger your interests when it comes to how can we utilize this. And the first thing I would like to mention is our focus on visualizing data in CRM and starting off with the marketing dashboards and dashboards in general. Why do we have them? We want to give every user fast access to key information. So to be able to make good decision based on the data and what's happening inside the inside the super office. And by making this focused against different roles in your company, you can make sure that the people working with marketing gets these dashboards they want to focus on, but people working on sales gets other ones. I just wanted to show you a short example of what could be done within reporting and showing dashboards in the marketing area. And this is of course by using super office forms and by using mailings inside super office, you could start compare performance across forms and across mailings to see what did work and what did not work. And you have typically data that you are interested is what's my average open rate or click through rate across mailings to identify these mailings are more efficient than others. What kind of subscriptions types when it comes to mailings are most popular. In this example, you can see that you have a chart where urgent messages is have a 75% open rate which is yeah, but it's in the nature of urgent messages, maybe you can see how many leads converted from a form to say how many new contacts did have the source of this form that came in. You can compare mailings to watch this other and see which is performing best so you can learn and use best practices. You can track the volume of the emails that you are sending and yeah, basically get an overview of your, yeah, all your marketing activities gathered from super office forms and by super office mailings. So for those of you who hadn't done it, there is, they are in there, they are available. There are a very set of templates that you can just click and drag in and start using by the way or adjust them as you want. So that's good news for the marketing people who want to follow up on what they actually, how their work are being received from the customer side. If we have another side of this, you can of course say that sales people are also focused on dashboards and especially following their numbers. So we introduced sales targets where you can measure your turnover against your sales target. We will also then be able to build further on that with the product that we called sales targets unlimited. I will come back to that in a short while. And why you need sales targets, it's one thing. Another thing is that when you start diving into this, we would like to start using targets in super office and compare our sales against our targets. It's actually a perfect way to look at how do we use sales in super office today, because this is a reminder that that we offer quite a lot of sales management capabilities that you should consider. Are we using this in the optimal way for our company? Should we exploit how we can improve and do these things? Because we have quite a lot of set when it comes to sales in super office. You can, of course, have a best practices or sales guide that takes you through the steps of a sale. If you have that kind of sale, you have the possibility to track stakeholders. You have the possibility to track follow up here. You can see it in your dashboard. You can create quotes. You can send proposals to customers and monitor this closely. And as you see, sales targets are just a small piece in this big picture. And when you start talking about all the beautiful apps in our app store related to this set of features, you really have a good set of things on your table that you can consider when you're talking about how should we work with sales in super office in an optimal way that will give us most bang for the box is that statement. So as you see here, sales targets is just it's a bit of a part of this big picture. But if you take a focus and zoom into the to the desk, to the sales targets, it really comes that bounce to this. What you can measure to get managed, that's really saying it in short. So by having your eyes on your target, it's easier to focus on your target. And that's how it is. So just to give you a short introduction of the sales targets capabilities. This is what everyone gets when they have sales premium as their user plan. They will have the possibility to add sales targets to your people and your sales team. And you can visualize that in your dashboards against your actual sales or weighted amounts or anything. So the first thing you need to do is, of course, to make a sale target. This is either something one person do or he can have everyone go in and do it with depending on access rights and stuff. But basically, you have to have the numbers from somewhere you can say, I would like to make targets on quarterly basis or a monthly basis. And you can choose to say, I would like to add for only teams in the or I would like to add it for individual users. That's basically up to you. But the numbers gets in, you can copy and paste between those import, export from Excel, fill this as you want. But the first step is to create a get the numbers in. When the numbers are in, you can start using those inside a dashboard. Here I have a dashboard and not saying anything about targets. It's just my forecast this quarter by sales rep. If I would like to bring the targets into this, I can show you very quickly how you how you do that. You go in and edit this tile. And the only thing you need to do to get this to be compared is to go into the layout section and say, compare to target. And then it compares to the target you have added. And suddenly you see your actual sales or your forecast against the target. You can see it as percentage if you don't want to see the numbers and come but compare everything against 100 percent. So that's also something that you can do. And this is out of the box feature that every sales premium user of Superoffice have and they can start working with it right away. And I think it's a no brainer to go in there and just fill out your target and start measuring and visualizing against it. And you can, of course, use gauges. You can use big numbers. You can use the tiles that you use to to show how to compare to a target. So the next step is for people to say, wait a minute, that's great. But we are far more advanced than this. We measure against several of we have sales targets for almost everything. And we have lots of sales teams in there that would like to to have different types of targets. And we don't only set targets for the sales amounts. We also say we want to set target for profit or we want to set the target even for number of sales that you should have in your pipeline as a salesperson all the time. For those people, they can take it one step further and make by the Adon license called sales target and limited. And it seems quite complicated, but it actually isn't. I will drive you through a couple of use cases that are relevant so you can see how it's used in the end time. So to set the scene meet John. He is an area sales manager, meaning that he is only responsible for that the district's sales as much as they want. So that he has some sales district. He doesn't care what you sell or who's selling. He just cares about what district gets the credit that each individual sales. And he would like to see based on his target for these districts, how they are doing next person I want you to say hello to is Kate. She is a key account manager for partners and she only cares for partner sales. And each partner has an individual target sales target that she would like to monitor. So she doesn't care about any other sales than the ones performed by a partner. And she wants her targets to be shown in the dashboards. So two very easy things. First of all, John, he sets up a he makes sure that every customer is tagged with a sales district. So this customer belongs to this district. That's basically the field that he is added to the company card in super office. Kate has done the same thing with a sale card. She has said that if there is a selling partner, I can choose this on the sale. This sale belongs to this selling partner. So that's actually what they have to do. Of course, they have to add the targets. So John is going to create a target for his sales district where he fills in the numbers for the four different districts that he has. He doesn't care about individual sales reps. He only cares about these districts. So he fills in that data and then Kate comes along and add a new targets by selling partner. And you can see here, she has four selling partners in her system and she just fills in that data. So that's basically it. What you do then is that you go to the chart I showed you before and make a copy of it and name it the way you want it. So here it's a by sale district. And then she say that I would like to show these columns to be sale districts. So now it moves from showing a sales rep to a sale district and then it automatically picks up that. Okay, if you show it by sale district, then you compare it to the sale district target. And now you can see how each selling district is going. And if you see it as percentage, if you don't want to see the number, you see that south and east are doing quite poorly here, but the west is going fantastic against the targets. So these are examples on what it would look like if you would like to see it by selling district. If you move on to the next, so it's basically two clicks and then you're there after you have done it. If you go and have a look at what would it look like if you would like to see this by the partner, selling partner target, you just change the what column columns you would like to see and here of course I would like each column to be a selling partner. So I just type in selling partner as the columns I would like to view this by and it already then understands then I should pick up the target for the selling partner. And now you can see how each selling partner is doing based on the same data on the normal sales added in super office. The only thing you have to remember is to tag it with the right selling partner if you have one. So this is how this will be used by its individual. The number of selling tar or sales targets you want to add is totally up to you and everyone doesn't need to see every type of target. So it's making targets focused for the job to be done by each individual. So that's the short story and the teaser about why you should go into both the sales targets and also why you could benefit how benefits from sales target unlimited. It's great to see some examples Eric. And this is also generally available now right the sales targets unlimited. Yes it is. So just start playing around with it. And if you want unlimited you will be prompted to say if you want unlimited fill in this form and we will get back to you and you will have the license in no time. Eric what about people operating super office on their own premises. This is only available for our super office cloud customers. So if you if this is the key benefit for your for your cloud for know for your super office business and you could move to the cloud. We will help you with that right. Absolutely. What else have you got up in your sleeve. Yes I will try to move on here. It's time to talk about our new screen designer and configurable archives. This is what I'm talking about a no code way of customizing your solution. So by now you can say that OK my company card I would like to look this way with these fields. My contact card I would like to look this way I would like to design it myself. Now we can also take your project cards or your sales card and say I would like this field to be placed there and I use this field and remove that field. And also you can now get an additional dimension and see that OK. Direct sales should look like this but indirect sales should look like that. So you can also define this by the sale type or the project type or the user group. So it's quite flexible on how you can optimize the view of the super office screen based on the type of data you're looking at and based on the users that are looking at it. And when it also can add and remove all the archives tabs below a main card and say I would like to create a new archive and fill that with maybe only contract documents for a customer or something like that. You have flexibility built into the system that I think is highly appreciated and we see it by the adaption of these features that people really love it. Yeah. But what what what does it mean why do we have it and think I already covered it. It says over the right information to the right people is basically take away noise that is not interesting in the setting that you're in. And this enables you to build a better process support. Say in this case I would like this card to look like that and these tabs to show up and the other case they will look different. And of course it will help you keep retain the full 360 degree view of a customer but taking away noise that you don't want to to see there and then. So it's really a way of adapting and focusing on the right things at the right time within super office without having to hire someone to do this for you. Of course you can call one of our consultants and they will help you out. But it's no programming involved and that's my point in doing it. A short example on how easy it could be so you don't get scared. And remember you cannot destroy any data here. You can always play around with it and revert to factory settings if you if you failed. But basically it's it's easy to play around with. In this scenario I have said that I have gone into my maintenance and settings and I have this. Selected the tab called screen designer in the navigator and then the screen comes up which say what entities who profess would you like to focus on now. I would like to configure your company contact sales projects or in the next version the request screen. And in this case I have said that I would like to play around with my project cards because I have some project types. Webinars and conferences they have other data than a normal delivery projects that I have. And this is the use case in this part I would like to have all conference and webinar projects look a bit different have another set of fields than all the others. So let's play around with it and see how this plays out. So I go and say add a new layout. I base it on the default layout and I give it a name that's basically so these are. I call it to the name conferences I said OK it's conference and webinar who the type of project that's going to have this layout. And then I can start editing that layout and say that OK. In this case I would like the type to be up in the header because it should be always visible. I want to make it large and really visible. That's the first step I take then I will start to say OK how are these fields the number field and don't use that often for this so I can either remove it or I can move it to a place where I don't use it. But I have a budget field that is important to see on the main page. And of course what else. Yeah I have the event date of course which is specific to these kind of projects. They should really be up there on the front page. And that's basically it. Now you have made a different layout of this screen for your product project screen when it comes to webinars and conferences. So that easy it could be done. Not scary not hard but you should play around with it to see how you can optimize your views inside super office. This is I think very interesting for many people but they require the development tools to access this particular capability. Develop the development tools that's that's correct. I don't find really any reason why someone shouldn't have development tools. It gives you such a wide capabilities of making super office fit your company needs. So that's a no brainer for me. Absolutely. We have one more nugget to share don't we. Yeah I would like to also say something about the document management part that we have been working on. People have from time to time told us that OK. You can create super documents in super office and you can edit them of course and you can save it and find them later on. And they love the fact that you can link a document to a sale or to a project or to a company and then retrieve them afterwards and and use this as normal. But sorry. The way of working with documents has changed. People would like to co edit the document work on the same document together at the same time leaving their notes changing their chapters. Also seeing revision history sharing it with others. So the the Windows 365 platform is unique for that. And they will really like to say that when I create the document inside super office it should have all the capabilities that you have if you use Windows 365 or their SharePoint document platform. So that's what we've done. It's free. It's out there. It's available for online or super office cloud customers only but that's the nature of connecting clouds to clouds. So this is a requisite. And it basically for a super office user it's like it's always been but you have all these additional bonuses of moving it in into the SharePoint platform. So using collaboration functionality having one common repository for your whole company so everything could be fine within your SharePoint site. And of course no need for locally installed software because you are doing this through your browser so you don't have to use web tools or install web tools on your computer if you have moved your document library into your SharePoint thing. Okay so seeing is believing right and we will have to. I will just show you something that every super office users does all the time when he works with documents. So let's just say here I will create a new normal document as I'm used to. I connected to my project or to my sales. I write my title and just opens the document or creates it. Then as you're used to open in Word because this is a Word document but it will open in the SharePoint version of Word or the online version of Word browser. You can of course say edit in desktop app if you have that but you just work with your document as you always done. And when you're finished you have it inside super office as any normal document and you see it in the preview and you can just double click to open it. If you move inside SharePoint you will see that when the page is reloaded that the document turns up in SharePoint as any other SharePoint document. You can access it from within the SharePoint site and super office documents there. You can navigate here in SharePoint and you can also see all the data coming from super office has been transferred into the SharePoint properties of these documents. So you can start building views and search for actually super office data within SharePoint. Another example here is this is a document I wrote to Camilla Bowman and I can search here and it will automatically give me these properties because they are transferred from super office. And you see in this document I wrote the text hello to a person called Bowman and it will be found directly inside your SharePoint. So combining the power of creating super office based on document templates ending up in SharePoint where people can work together on it. See revisions get the restore a backup of the document if you've done something wrong and also search across it build SharePoint views to share with other users even push them into Microsoft teams to have maybe a document space for each project or something. So the number of capabilities has really opened up by switching document management not only being isolated super office thing but moving it across the whole platform both from super office and from Microsoft 365. That's great now this and all the features that you talked about today are so valuable for so many people and they certainly reflect the product vision you shared with us earlier. Now we of course know that there are more to come but can you share a little bit about the upcoming roadmap for us. You know in super office we don't really love to talk a lot about things not there yet. But as you saw from the roadmap there are three major project and one of them is going to be available in as at least as a pilot in Q1 next year and that's the new edition of service. It's merging request management into the main super office client so that you have a seamless way of working with requests in common quest. Both if you are a service agent but also if you are working in marketing and get your leads in there or if you're working in sales and get the questions from your customers that you would like to address. Right away so this is maybe the biggest launch we will have early next year and we have also started these two other projects here which they are really fun to start digging into but we have respect for the size of them so we will launch also these in steps. But we will remake the diary and appointment and invitations so that it's less clicks more obvious how to do it and more guided way of working with activities and appointments. And last but not least the marketing automation flows is is a key element of the next year's roadmap so we will we have already started. But this is a bigger project that will have to but we will deliver something during next year. Well this is fantastic. So that's basically it and if you're curious about what just follow you guys. Yeah. To see what what comes up you are so good at picking up small and big changes that should benefit you as a super official. Now this is brilliant and we can't wait to share some of those news next year. And as you said if you're curious to know a little bit more details there there's lots of information in our product roundups and all the additional information that we provide around that. Now before we round up for today we actually do have one small new small but important new piece of improvement to share with everybody. Yeah. And your team Eric have also made some improvements on how we search in the navigation bar and free text field. And we have been using and loving this improvement internally. And now we're ready to share this feature with everyone. That's correct. The features pushed to all existing. The surface cloud customers already. It will be pushed to all onsite customers just after Christmas on the first release of Christmas. And it's basically all about trying to build a better search experience when you use the free text search in the header or in the navigator. The main thing is you should never have to type percent something to say contains it should understand that by default. You should be able to search through a wider set of attributes. So if I type in a project number it should find the project not having to type the correct name or remember the correct name. Or if I type an address I could give get. I know that they are in Oslo and they were named like computer something so you can type computer in Oslo and it will give you the suggested things. So play around with it see if it's. Gives you what you expect. It should be like a Google search really when it comes to the different things you shouldn't really have to be careful about what you type in. You should type in what's natural for you if it's a start of a last name and beginning of a company name and it should give you everyone who's named that and works in that company. So you shouldn't really care about what you type it should be as helpful as possible to to give you the things that you would like to do. And this is basically implemented through the navigator search and also in the free text search on the top bar of the surface. Okay, so it's not applied everywhere like for example in dialogue. Not yet not yet and mailing but screen by screen they will be in there but the starting point of searching in super office when you want to end up with one thing. One person one company one sale or something is usually through the navigator or the free text search that is the starting point. That's great. And I suspect that many users will be glad when they can stop using the the secret percentage time assigned to free text search. So I think this is great. Yeah, it's something that you need to learn specifically and remember and not having to care about that I think is great news and so far people have been giving very good feedback on it. I think this too is an example of the ways that through the product you look to improve and help people do more and be more productive in their everyday tasks. I love it. Now, all all of this has been brilliant. Thank you so much Eric and and with that we basically like to say thank you to everybody to take their time and listen to this and to learn more about what's reasoned and new features available in super office. So till next year. Happy holidays. Bye.