 Recording in progress. I'm trying to get my screen a little wider so I can get the chat open. But basically what I would like to do is ask everyone here to use that information as presented. Go to menti.com. Yeah. And you can put in the number that you see on that screen. Yes. And you can then start to indicate what country you're from. So how's that going for everyone? So the code there, I'll put in the chat just to make sure everybody gets the code. So you can click on this link if it's easier for you. And you click on that link. You click on that link you should be able to see the country and what code you're from similar to what I'm showing you here. Okay. So how's that going for you guys? Are you putting in your information? Everybody can join in. Everybody join in. Just that's a little bit of a nice breaker. Join in and let's see how it works. So when we do that now, I should be able to indicate if I go back. We should be able to see a little bit of how this works. I should be able to now show you putting in my country code, my country or Trinidad and Tobago. Hopefully you'll see that information coming up on your side as well. You should see a word cloud coming up. And what I'm going to ask you to do as well is go into the chat and put in the information. Where are you from? Who are you? Let's let's hear from you. Who exactly are you? What where are you from? What post are you from? If you're from the, what was the sector you're from? And so on. I'm seeing a few people raising their hands. Would you like to say something? Colleagues were raising their hands. Branca, you like to say something? I'd like to speak. Branca, if you can speak if you want, if you can go ahead and speak if you wish, or you can put it in the chat. I'm from Bosnia, excellent. Other colleagues, please go in the chat and put in where you're from and have a, let's, let's get interactive today. I'll see where you're from, where you're from, where you're from, what post you're from. And let's, let's move forward with this. Yeah. All right, good. It's good to get some information from you guys. So thank you all for assisting us with that icebreaker. And let's continue putting your stuff in the chat and let's now begin, I'm going to stop sharing my screen. And let's now begin by having our colleagues from Zimpost begin the session this morning and this afternoon this evening from wherever you are. Venencia, I believe it's over to you. Thank you. Hello everyone, and welcome to this webinar series. This is Venencia Sigaoke, acting manager, marketing and sales for Zimpost in Zimbabwe. I'm so excited to be making this presentation and it's such an honor for this platform on this webinar series. Allow me to share my screen is on the presentation that I'm going to be making. So as I begin my presentation, I'm going to be focusing on the Zimbabwe more. This is the name that we have given to the e-commerce platform that Zimpost here in Zimbabwe is hosting as a national e-commerce platform. So that's if you want to visit our e-commerce platform, you just write that's our URL www.zimbabwemo.post. So I'm going to be giving you an overview of the Zimbabwe more. If it's achievements, then I'll also allow my colleagues to come in and give an overview of why Zimpost chose the dot post domain to host its e-commerce platform. So the Zimbabwe more allow for those who have got questions. I think soon after my presentation we can then start sharing our questions and we've got a big panel here in Zimbabwe who assist us in responding to some of the questions. So soon after each and every presentation will allow you to ask us questions. So the general overview of the Zimbabwe more. It began as a Zimpost online store in 2017. It was born soon after the instable conference where the digital participation of the postal sector in the digital economy was highlighted and Zimbabwe did not take time to make a decision. We then came back and we then launched the Zimpost online store in 2017. When we launched it, it was only limited to our postal services. That's why we named it a Zimpost online store. But we then saw the opportunity to harness in the digital economy and we then rebranded the Zimpost online store to a national e-commerce platform. And it was then named the Zimbabwe more where government actually launched this e-commerce platform. We saw it as an opportunity for not only postal products to sit on that particular more, but also other retailers macro to small to medium enterprises. And any buyer is allowed to participate in the global economy to actually be able to sit on this more, taking into consideration our capability as far as first mile delivery and last mile delivery is concerned. We then saw it that this was an opportunity for the postal sector to revive the parcel business. That's why we then rebranded it to a national e-commerce platform. And the target beneficiaries for the platform were mainly large corporates who were also now able to register as e-sellers on our platform, small to medium enterprises who would find it difficult to participate in trade globally And we then provided this platform for people to sit on our mall and be able to showcase their ways and sell to the global community and then at the end Zimpost then also offers the last mile delivery of those products and services. So the Zimbabwe more is a game changer. It's an integrated national e-commerce platform that facilitates e-marketplace. We see the postal office as a marketplace where buyers and sellers should just meet because of our expansive branch network and there is no one who can do it better than that other than the post office. And we are an e-fulfillment center where we ensure that in the value chain, we are the logistics giants for the last mile delivery of products that would have been bought online, bought online. It also enables e-payments for people who want to purchase their products globally. They are now able to participate fully and make all their payments more. The platform links domestic retailers with local and global purchases as well as local buyers and small to medium enterprises with the regional and international markets and with the postal distribution and logistics infrastructure, which is already linked to over 1991 countries across the globe. There could be no better opportunity for reviving the postal business other than taping into e-commerce. The Zimbabwe more, it offers a secure customer information. That's why as an organization, when we decided to come up with a national online mall, we had to choose the dot post domain because it's a top local domain. Issues of cybersecurity are of importance, particularly where we are coming from customers where they want to really participate in physically paying for their products and services and to do it online and in order to boost confidence and have quite a number of people participating in online shopping, we had to make sure that as an organization, we also choose a domain that offers this security to our customers. On our products and services that we are currently offering on Zimbabwe mall, they are mainly categorized into four main areas. That's online shopping. These are the services that we have commercialized on our e-commerce platform. Online shopping, online advertising, last mile delivery and warehousing. On the first product line, we felt as an organization that the post office is high time that the post office operates 24-7 and 365, where the post office should be open on a daily basis and every time. And people can only be able to do this by accessing the postal services whilst they are in the comfort of their homes. People should not wait for conventional hours for them to visit a post office and we were saying this is the best opportunity for people to, for the post office to make money whilst even our doors are closed. We then also said the online advertising where different retailers, different organizations are able to showcase their products and services on our e-commerce platform. Because our e-commerce platform is national in nature and sitting on a top level domain, it means that in terms of visibility or search optimization, Zimbabwe mall is one of those sites that you can easily access wherever you are and you access it as quickly as possible. So it's more visible because it's sitting on the top level domain. Being the giant in the logistics services, last mile delivery could be best to be done by a postal organization. So we have customers that are not necessarily even sitting on our mall, but we have integrated their malls with our mall so that we offer last mile delivery, particularly retailers which sell groceries, pharmaceuticals, medicines. We are able to offer last mile delivery as a service and our e-commerce product portfolio. As Zimpost again, we are also able to offer warehousing where we can have products and services coming from global suppliers. We are able to warehouse it in our post offices where we have access space and whenever people then buy online, we then collect from those distribution centers and deliver to people. Thereby reducing even the time frame for a person in the value chain from a point where a person buys a product to when a product is actually delivered because most of the products will be having the warehouse within our post offices where we have access space. So the Zimbabwe mall is sitting on the dot post domain like I mentioned earlier. The dot post domain is hosted by the Universal Postal Union and as Zimpost we decided to go that route because the issues of cybersecurity were of paramount importance to us. We then acquired, on our Zimbabwe mall, we acquired an online shop technology system from Shopify with guidance from the Universal Postal Union again. The online shop software design and customization was done internally by our information technology department through the innovations and business development section where we then also integrated for the payment gateway, we engaged PayNow to be our payment gateway for both local payments and master card and visa payments. PayNow is a payment gateway that accepts most popular electronic payment methods under a single contract. And when we first launched the Zimbabwe mall, the products and services that we initially started selling were philatelic products and they are still the number one products as far as sales are concerned on our mall. Where we have philatelists, our philatelists now being able to access the new stamp issues that would have issued easily on our Zimbabwe mall and we then started adding quite a number of products and services. We now have a number of e-sellers that we have recruited on our e-commerce platform where we now have different categories. I'm sure my colleague Pauline will go through the Zimbabwe mall with all of you and you then be able to see the different product categories that we are currently offering on our Zimbabwe mall. We have a number of e-sellers, we have registered who are sitting on our mall and they are able to sell their products and we then earn a commission from the sales that would have been done by people by these sellers. Once people also buy their products online, we also then offer the last mile delivery, thereby fulfilling the e-fulfillment in the e-value chain on e-commerce. And we are saying as a business, there is no better way for the posts to grow other than this digital platform, particularly on e-commerce, to revive the personal business. So when the Zimbabwe mall project was initiated, the major objectives was to ensure that we establish a secure national e-commerce shopping mall. Like I had mentioned earlier on, people were skeptical to buy online and in order for us to convince them we had to ensure that the platform that we are going to be choosing as an organization provides the highest in terms of security for our customers. So that it boosts confidence in them and then they will be able to transact. The other objective was also to create an open national e-commerce marketplace for domestic and international buyers and sellers to meet on this platform 24-7-365. We are saying as a post office, people should not be restricted in terms of time to access the various products and services that they require in a post office. They should be able to access these services any time of the day, any day of the week, and throughout the year. And most of our products we were saying the way post offices have been located physically should be the same way that the post office should be accessed digitally. This is the platform. A post office is a marketplace where buyers and sellers should just meet to access various products and services without people necessarily traveling long distances. And we are saying once we provide a digital platform, people are also able to get the last mile delivery of that particular product from their nearest post office without people necessarily traveling long distances. And there was no better, we were the best positioned organization to then offer this national e-commerce marketplace for the locals and for e-sellers in the global market. We also saw it as an opportunity to create new business relationships. For example, I've mentioned earlier on that on our platform, we have retailers who are actually, their e-commerce platforms are integrated to our platform. They don't necessarily sit on our platform, but we offer last mile delivery for the products that we have been brought online. During the national lockdowns in COVID-19, we started seeing ourselves growing in that period because we then entered into that space when people were restricted in terms of traveling, our platform became very active. We would buy goods, would buy groceries, would buy medicines online, and our postmen would then deliver these products at their doorsteps, thereby creating new business relationship with retailers that we never thought would be able to have relationships with. We also wanted as an organization to tap into the e-commerce business so that we revive and give a rebirth and transform the postal business. We were saying that mail business has gone down, but we saw e-commerce as the opportunity to grow our parcel business and then to also offer convenience to the transacting public. So to date, most of our achievements to date on Zimbabwe Mall, we have about 138 e-sellers who are actually sitting on our Zimbabwe Mall. And these e-sellers have different product categories that are being offered and people are able to sell on our e-commerce platform and then Zimbabwe Mall offers the last mile delivery. In terms of products that are actually sitting on our Mall, we have about 479 products that are being sold on our e-commerce platform. We have managed to integrate our online shop with other retail giants like OK Zimbabwe, Africa E-Mart, Game Station Care, these are grocery companies. And we also have pharmaceutical companies that are sitting on our Mall and people can buy those products online and then we then deliver both first mile and last mile delivery. We collect from the supplier and we also deliver as a post office. Excuse me. And then the Mall is also available on the World Wide Web and it is accessible to everyone, everywhere. People can visit our Mall and buy their products any time of the day. And this is an achievement where we are bringing convenience to the transacting public. People don't necessarily need to wait for conventional hours of business to start transacting. We have given a new lease of life to our postal business as far as parcel delivery is concerned. We have given a new lease of life to our postmen who are now able to offer door-to-door delivery to the people who would have bought online. The issue of postal density with e-commerce becomes a thing of the past because we are now able to access every household. And as Zimbabwe, what we have done as well in where government has assisted the post office through our regulator. We have managed to set up community information centers where there is a post office, there is a community information center where people have access to internet services. So people, if they do not have smartphones and access to internet, they can visit actually their local post office and visit the Zimbabwe Mall shop online and then have their products delivered wherever they are here in Zimbabwe. In a way, the issue of postal density is also reducing by having Zimbabwe Mall transacting for the different people that we have here because what we only need is a link and data to access the mall. And as Zimbabwe says, well, we have then went a further step to provide this that is in case if people do not have access to internet services. Local products are being showcased on the international market. We have suppliers from tourist to resort towns who used to supply in the global market. They are actually sitting on our mall and they are actually selling their ways, bead, crochet, stone, sculpture, people are able to sell to the global markets, their products and sellers. And particularly the women, the youth, small to medium enterprises have seen this platform as a good platform for them to showcase their ways in the global markets. We have also seen a growth in revenue either from people sitting on the mall, Zimbabwe offering last mile delivery or Zimbabwe offering warehouse and also offering a platform where people can actually advertise their products and services. Other organizations have actually seen it as their distribution center where they actually sit and then sell their ways. So there are a number of achievements that we as an organization have seen by having the Zimbabwe Mall being a national e-commerce platform because it's not only serving the postal business but all the businesses can actually sit on our mall and Zimbabwe has got that advantage as well because of our expensive distribution network to offer the last mile delivery, thereby offering a fulfillment center. We are saying here in Zimbabwe e-commerce has enabled the postal office to become an e-market place, a fulfillment center, a supermarket of services and products because at the end of the day we then offer both first mile and last mile delivery of products and services that have been bought online. And the key to e-commerce is the issue of security, the issue of visibility and the issue of access and Zimbabwe has been active in all these three areas. I'm sure my co-presenters will come in to elaborate more issues with regards to security. As far as customers are concerned they want to make sure that they transact on a platform where they feel secure for their funds and they also want to transact for them to be able to transact the issues of access should then be resolved. With the help of government we've managed to set up community information centers and containerized village information centers where we do not have a post office for people to have access to internet so that we are leaving no one behind in order to bridge this digital divide. Thank you so much. I think my co-presenters will present, will take you through the actual Zimbabwe more and the issue of why Zimbabwe post chose to sit on the dot post domain. Thank you so much. Just one second. Thank you very much, financier. We have actually a couple of questions before you leave. Mozambique has raised their hand in the chat. I'm not sure if they would like to take the floor to speak. I see they've put their hand down. So if not, there's a question in the chat in the Q&A box. I'm hoping that Zimpos is reading the question. If you'd like, would you like me to read it out loud for you? Or would you want to answer it using the Q&A box? The next question is how local e-commerce market, how local e-commerce market in Zimbabwe, I think maybe it's what is local e-commerce market in Zimbabwe status. Maybe the question is trying to say, is Zimbabwe mall dot post competing with that sector? And then another question, how Zimbabwe post does last mile delivery in upcountry, I believe, and how do you resolve the problem of addressing the addressing problem which is common in all of Africa? Does Zimbabwe post implement crowd logistics in its last mile delivery? And what are the challenges you're faced in implementation of Zimbabwe mall dot post? And how Zimbabwe mall works with these globally commerce platforms? So I think you can answer that in the chat box and if you wish to answer it now. And there's another question is coming in. 479 products of 158 sellers on Zimbabwe mall. Or is it that Zimbabwe has imposed itself a seller as well? Another question is coming in in the chat. How long did it take to set up the platform? Thank you so much. So maybe the first question is on how local e-commerce. Don't think we're hearing you if you're speaking. Penencia, is someone speaking? Hello, can you hear me now? Yes, we can hear you now. Okay, thank you. So in terms of market share, I think I'll be able to share the analytics also during the course of the presentation. But in terms of adoption, even within the market, you'd find that e-commerce in terms of penetration, which is still very low. I mentioned earlier on that people are skeptical to buy things online. And I think the way we actually saw an increase in the adoption of e-commerce was during COVID-19 when we had restrictions. So you'd find that people had no option than to go to e-commerce. It then assisted in people actually embracing e-commerce. So those people we embraced e-commerce during that period are more or less most of the customers that we are actually currently setting feedback and their needs. I think you may have to turn off your speaker while you're speaking. So in terms of embracing e-commerce from quite a number of people, you then find that there's still need for more marketing efforts to be done in order for people to actually embrace online shopping. Then on the other questions, the second question was, is Mabuemaw dot post get a competition with that sector? So e-commerce, you'd find that a number of organizations are actually embracing online shopping. And what has been happening is that we have a number of organizations that are creating their online shops and then they sell their products online. But the nature of the e-commerce platform for Zimbabwe, which is the Zimbabwe mall, it's national in nature in the sense that it cuts across all sectors of the economy and people can freely sit on those malls. And what we have been doing, we have been now also integrating with people who already have e-commerce platforms to actually sit on our platform because we are saying that in the value chain on online shopping, there is no organization that can do logistics better than the post office. This is a digitalized parcel delivery of products that we used to have traditionally and the post office is the best in offering that service provision. So you then find that our competition is a bit different where we have other organizations costing their own e-commerce platform. But the Zimbabwe mall is more like a national e-commerce platform that both sell their own postal products as well as any other products that people wish to buy online from wherever they are and we then offer the logistic side of the business as well. So you then find that the competition will be a bit different from the current e-commerce service providers who are currently in the market because they may be offering a platform that offers a certain product line or they are covering a certain sector of the economy. But we are saying ours is a national e-commerce platform where everyone we should then be able to have a universal services nature in it. Then the second question was how Zimbabwe posts do last mile delivery in up country and how do you resolve the problem of addressing which is common in all Africa. So currently what we have been doing in terms of delivery, door to door delivery is done in urban areas and in rural areas when the products have actually arrived, people come and collect at the post office because you then find that some areas are also inaccessible. So door to door delivery is mainly in urban areas but in rural setups, people come and collect their products and their goods at the local post office. Then the third question was does Zimbabwe post implement the cloud logistics in last mile delivery. I think on this one let me allow e-commerce executives to just come in. Okay, thank you very much. Normally on deliveries, we also involve crowdsourcing model, especially when the deliveries are beyond our reach. We have delivery areas that we go but if that area is outside our delivery area, we also empower shippers or other grocery stores. We dodge the middlemen and directly reach out to temporary or part time delivery executives so that we don't disturb the flow of deliveries. So to keep things in perspective, it's just a matter of riding hailing surfaces where we don't have the vehicles, we use other people's vehicles for delivery. Thank you. Through partnerships. Sorry, I think I lost some questions when I was booted out, but there's a question which is saying attract your sellers to join the platform and sell their products. There's a constant problem of sellers asking us how is our traffic and they want us to inquire to sell their products. Sorry, I think I'm also sure in terms of clarity on this question, but what I'm observing is that how do we attract the sellers to actually sit on our mall. One of the business model that we have taken as a post is that we already have existing customers for postal products, where we are offering convenience for them to access their products, anyway, anytime in the country. So you then find that that market as well is now also able to access any other products, for example, agents and government business, people don't necessarily need to wait, we've got a product that we offer for motor vehicle licensing. I think you don't need to wait for, for us to open our business at eight o'clock and then close our post office at 430 for you to be accessed to access your licensing. You can do it online, and then the postman delivers it to you. You can see that this range of products and services where we are saying we are not limiting our e-commerce platform to post our products only, allows the e-commerce platform to also have the competitive advantage where in terms of marketing, it's not so difficult because what we have basically done is, as much as the retailer giant already has got existing clients, and if okay much sits on our platform, we are also then our efforts in terms of marketing are aided by the marketing efforts that already exist in the brand for the e-seller that we have recruited. So you then find that our marketing and convincing of customers is that people come on our platform to access different products from different service providers, thereby making, thereby giving it that reach, which is not necessarily done by us, but also by our partners and also their, how the brand has already been existing in the market. If they already have got a market share, a huge market share, once they come on board on our platform, in terms of marketing, the people, in terms of adoption, it's easy to then reach out to those customers that are already existing and also to have new customers coming on board. But like I said earlier on, we have not yet reached these standards where we want to reach as far as e-commerce is concerned, there is really still need for more effort to actually have people adapting to e-commerce because you find that the issue of embracing e-commerce is still in its infancy, particularly here in Africa, like some have alluded to earlier on. So they still really need more effort to be put in place, but what is critical is the business model that you choose to be supporting this e-commerce platform where you don't necessarily have to be a poster e-commerce platform, but you open it to the market and you then ride on the existing benefits from the other service providers. Then there is a question which is saying, please, how are you dealing with custom duty charges on cross-border e-commerce? Is it paid along with the order or packets are assessed and duty fixed on arrival to zoom posts? So on this one, let me also allow our e-commerce executive on the day today so that she elaborates more and give you advice on this one. Okay, thank you very much. Our platform, I'm going to elaborate on that one on my next presentation, but the platform charges the items, then they charge the shipping cost, but the shipping cost doesn't include the custom duty charges. Custom duty charges are assessed, the packets are assessed and fixed on arrival to zoom posts. They are separate, so they are charged at the Office of Exchange. So, Anne, please. Okay. All right. So I think in terms of questions, I'm not so sure if I've left anything. I think you could proceed now with the next part of the presentation. Yeah, and just one point, when you present, can you go into full screen mode when you present? So that's because what you had shown before was showing your screen where you had the next slide coming up, so if you just go to presentation mode, full screen mode. Okay, that's it. Okay, can you see my screen? Yes, but if you just click slideshow now, let's see if it goes into full screen. Okay, thank you. So this is our website URL for one. The Zimbabwe remote system provides users with an integrated platform offers free e-sale registration. Advertising and last mail delivery. And it acts as a key interchanger protocol. Hi Zimpos, I believe there's some challenges with your audio. It seems that you're bound with maybe a little low. Network interruption. Okay. That's understandable. We'll just stand by to wait till you bring it back up. Thanks everyone for your patience while the resource on technical issues. Thank you. If someone is speaking, we're not hearing you so well. I don't think we heard what you said. Can you type it in the chat maybe? Thank you. My name is Golden Jason. I'm the ICT infrastructure manager for Zimpos Track Activities. Let me try to see my screen. Okay, is it visible on your side? Yep, it's visible. Okay. So I'm going to present on why Zimpos chose the post platform. We embarked on this journey as opposed to conducting a wide research which involved reading widely. This was around 2013-2014. We noted that a survey was conducted by UPU and it showed that post offices worldwide had developed at least 55 types of postal e-services over the past 20 years. More than 70% of the world posts indicated that electronic services were strategically important to the postal business. So the postal e-services would continue to develop and the UPU world postal strategy had taken this important development into account. On the 25th Universal Postal Union Congress which was held in 2012, I gave birth to the post group and as an organization, we looked at the group. I believe we've lost audio. We've lost Mr Chizi. Is anyone else from Zimpos on the line? And then see Pauline. I think he's coming back in now. Mr Chizi, are you still there? Okay, there was the network interaction. Okay. Okay, let me reset the screen and proceed. We are seeing your screen now. Can you see my screen now? Yes, we are. Yes. Okay, can you see my screen now? Yes, we are. Yes. Go ahead. Please proceed. Okay, so as an organization, we looked at the post group. Okay. As an organization, we looked at the post group. As an organization, we looked at the post group and what it did to offer to the market, to the post. And we realized that the post intends to bridge the digital divide by creating a secure platform that enables postal e-services to be delivered. It also intended to make the search engines for the postal services when the internet to become much more easier. It also acted as a bridge that created... It also acted as a bridge between the traditional physical mail services and the new electronic ones. The domain also could facilitate the entry for developing countries onto the realm of electronic postal services. We also noted that new services could be developed or for a secure environment across the borders. The postal brand will also be strengthened, modernized and made instantly recognizable on the web. On the security checks, which we did, we noted that the dot post platform is considered to be more secure than other domains because it is the first sponsored to play for domain to utilize the domain name system security extension. A set of codes for setting the domain name system that the global database system that translates the computer's fully qualified domain name into an internet protocol address. The security extension also helps to present phishing and other cyber security crimes by assigning and authenticating legitimate websites. It also makes use of public key cryptography which is incorporated in the DNS hierarchy to form a chain of trust originating at the root zone. Genesic is also crucial to the dot post platform as the UPU aims to build a secure trusted space on the internet for e-commerce, e-government, electronic postal services provided by the postal industry. Using the dot post genetic domain names is crucial for any postal organization that conducts highly sensitive data transactions on their website or ones that will ensure traffic to their legitimate website and not a scam one. There are designated postal operators in developing countries and still in the process of digitalizing processes and services. It is very difficult to set aside a budget for securing our e-commerce platform and we saw it prudent to utilize the dot post platform. This also comes with all the security prerequisites for integration with online payment gateway solutions such as PayNow. Having done all the checks above, we noted that the dot post provides the necessary platform for zoom post to develop other business opportunities and increase its visibility on the global market. I therefore recommended that zoom post join the dot post group to learn more about dot post and e-commerce as well as take advantage of the subsidized fees. In October of 2017 Zimbabwe posts joined the UPU dot post group to benefit from security and interconnectivity which are strong foundations for digital services using the dot post to play for domain internet infrastructure. So in short, why dot post? Searching for the postal services on the internet became easier and it's a bridge which created, it's a bridge between the traditional physical mail services and new electronic ones. The domain also facilitated the entry for developing countries into the realm of electronic postal services. The new services can also be offered in a secure environment across the borders. The zoom post brand will also be strengthened and modernized and made instantly recognizable on the web. How dot post secure internet is imposed online presence in digital services. The zoom post is a trusted domain that provides high security for our national platform. The Zimbabwe mall which was 118 e-sellers as well as 499 projects which include postal projects and independent projects. The Zimbabwe mall provides 100% security to bias information which includes a debit card, personal information with globalization across border opportunities in areas such as e-commerce and other developing and others are developing. So the use of authentication security, e-payments and more important. eShops is established under the UBU dot post internet infrastructure accessible by 192 countries. The dot post domain is a secure environment which reduces e-shopping risk and they help deliver a stable and secure channel. Thank you. Thank you very much. I just wanted to remind colleagues that there are questions in the Q&A box that you can answer either by typing them in or you can answer them live if you wish now. And there's some questions in the chat. Would you like me to read them out? Okay let me go back to the questions. I'm not seeing any questions which are IT related. There's a question so let me make sure to read out in the Q&A box, in the Q&A function. There are a couple of questions. E-business from Philip. E-business requires extensive trading on staff and raising awareness of misconceptions about e-business. How has ZIMPOS to made sure that these challenges are being dealt with? And also how are post offices located in Zimbabwe? Approximately what is the necessity in post offices? And finally what are the internet or connectivity status in Zimbabwe? I think you can answer it either verbally here or you can type it in. And in the chat there's also a question that is being asked about how are you dealing with customs, situ challenges, sorry charges on cross-border e-commerce. Is it patine? I'm not sure if that's correct in the word, but is it patine along with the order of packet are assessed and duty fixed on arrival to ZIMPOS? I think that may be some French translation challenges there, but there's also the other question related to cross-border has been asked before. How are you dealing with customs, duty charges on cross-border e-commerce? Is it paid along with the order or packets assessed and duty fixed on arrival to ZIMPOS? I think what you can do in order to keep the flow maybe you can type the answers in the chat or in the Q&A box and you can probably move on to the next presentation part or you can, if you feel free to answer them now if you like. Thank you. Thank you. So I think let me just go through the questions that I've seen here. On our 479 products of 138 sellers of Zimbabwe mall or ZIMPOS is itself a seller too. So ZIMPOS is an e-seller, it's actually also registered as an e-seller offering postal products. Then we also have a wide range of other products in terms of category. Where e-sellers can then sit as e-sellers as well. So ZIMPOS, yes indeed it's an e-seller selling postal products on this Zimbabwe mall. Then the second question is, attract your sellers to join the platform and sell their products with the constant problem of sellers asking us how is our traffic? Okay, this I think I've responded to it earlier on. Then from Philip, it's e-business requires extensive training on staff and raising awareness of misconceptions about e-business. I think on this one is ZIMPOS, so the question is how is this ZIMPOS to make sure that these challenges are being dealt with and also how our post office is located in Zimbabwe. So on this question, ZIMPOS has got a training facility which is constantly on the lookout for staff training on new trends within the market for the different products and services that we are currently offering. And also products and services that are in line with our digitalization drive because as a post, we are moving with the vision of being a smart post office by 2025. And when we made smart post offices that we have to ensure that most of our products and services that are currently sitting on the premises of physical presence also sits on the digital platform. So the constant training is actually done by our training section and we have got a dedicated within the marketing division e-commerce section which ensures that they constantly do staff updates and they also assist with training material to our training officers. So that's how we have been ensuring that our staff are constantly trained in the post office because a number of our products and services are actually being digitalized moving from the traditional to the digital platforms. And then in terms of our distribution, ZIMPOS has over 240 post offices which are located in almost every district, every province in Zimbabwe. We have what we call districts, we have provinces and urban areas. And we also have 180 community information centers, 35 containerized village information centers where we don't have a post office we have containerized infrastructure where which offers our products and services. We also have what we call post offices of counters, these are all post our business which is being undertaken by maybe a retailer within a certain community in order to reduce our post density. So you then find that even at a certain we can call them a growth point maybe down in the village, the post office might be situated situated in a district and down in the village there is a grocery store and that grocery owner is also offering a business on a service level agreement with the post office. So you then find that our network as far as accessing post our products is concerned it's very expensive because of those kinds of arrangement and we also operate what we call post office points and post office procedures where we sign in partnerships with different service providers to offer also post our products within our post offices and then from Chris there is well everyone is calling for postal services to tap into e-commerce and the online market. How is import considering itself as being a part of the border system by ensuring the postal system is not used as a conduit for the importation and movement of contraband and other illegal products. So I think on this one we have a list of prohibited products and services that are not allowed to pass through even the post offices and we use those regulations strictly within our post offices but we also have some of our operations people whom I can allow to just comment a bit particularly on this aspect in ensuring that illegal products do not pass through the borders. As I'm waiting for the operations person I think the question from Joseph Shabalala on how many postal outlets we have I think I've mentioned it earlier on we have over 200 we have about 240 postal outlets we have 79 post office points we have 17 post office kiosks and we also run community information centers and containerized village information centers so in terms of our distribution we are covering almost every district and province here in Zimbabwe. You know sometimes as a joke we say if we combine all bottle stores you can they can not even compete to the post office is just on the lighter side so allow me to for Ndana from our operation site to also come into the issue of illegal products passing through the postal system. Pardon me my voice is not all that good but I'll try to respond to that question. Like she has said we have the list of prohibited items on our website if you visit the Zimbabwe mall dot course the list of prohibited items are listed there and when items are being dispatched at our central sorting office there are some security checks that are done including scanning and including the usage of sniffing dogs to ensure that no prohibited items are allowed to pass through the postal network thank you. Okay, I think the last question from Marias it's good morning thank you for your in written presentation in general what is the comparative cost advantage of implementing this platform. So, for implementing this platform, I think particularly from my predecessors we have presented I think from why we chose dot post. We are saying is in post we did not invest much because we took advantage of existing platforms that are already secure by going to up you and using the dot post domain. All the investment was actually done by up you we are simply writing on the existing infrastructure and the infrastructure is to our advantage because it's a secure domain and with Shopify, who are currently the frontline platform that we are currently using. We also did not do much in terms of investment, because they've already a e-commerce platform which you can then customize like I mentioned that what we simply did was to customize the platform to suit our market. And in terms of investment, be it servers, we there was no much investment from us. And in terms of cost, I think the choice of having the dot post domain and also Shopify is the platform proved to be very cost effective for us because we and we are also not investing in new technology as far as upgrading and updating the system is concerned. It's being done by the service provider. Thank you. I think from the question and answers, I've exhausted, unless there are some. So I think if you go ahead with responding in the Q&A box and typing it, you can probably proceed with your presentation because I know time is against us a bit. So I know there's a demonstration to be done. So maybe you can go ahead with a demonstration or something similar. Yes. Okay, thank you so much. I think our eco-message is just a demonstration of how Zimbabwe are more. There's time at the end. You can field more questions, obviously. Thank you. I'll just do a quick rundown of the Zimbabwe more features. To log in, you have to type the website URL www.zimbabwe.post. And if you are a new buyer on the mall, you need to have a buyer account. And if you want to be a seller, you need to have a seller account. The system won't allow you to complete the checkout process if you don't have an account. Okay, this is the log in page for a buyer, for a new buyer. You need to input your details if you are new and create your account. If you're an existing buyer, you just look in using your email credentials as shown on the slide. Then to log in as a seller, you just click where it is written, sell on Zimbabwe more. It will guide you on joining and creating a seller account. And sellers have their own accounts which they manage. We don't manage their accounts. This is the seller log in page and account creation image where a seller inputs his or her details. Then after registration, he or she uses his or her email address to log into his account. So this is the home page. The home page provides useful information that enables buyers and e-sellers to take necessary actions. Therefore, the following functions are available on this page. On the top left of the page, we have a currency converter. We have uploaded two currencies. We have the US dollar and we have our own local currency, the ZWL. So one can either buy using the local currency or using the US dollar. Then there is a search panel where customers can search for products using different categories. The client simply types in the product name you or she is looking for, for a quick search. Then we have the subscribe and set option. That one is for customers who want to subscribe to our newsletter. And my account option is the one that a buyer uses. It refers to the account of an e-buyer where one can log in to view his or her order history and account activity. Then the card on the top right is just an electronic basket where a customer can add these products during the buying process. And we also have advertising solutions. We offer online advertising space and these are some of our advertisers sitting on the platform. All present individuals can advertise on Zimbabwe Mall for a very little amount. And those who are willing to rent space, they just get in touch with us. There's an email icon that is on the far right, which is written, send message. If you just send your message there, who definitely get in touch with you and interact. The weekly deals for products, depending on the setting, deals can be allocated to a higher level promotion. In this case, products which were on promotion were textbooks. That's why they are the ones which are shown on the picture. And they are published to everyone. And one can actually make a purchase by simply clicking on the item on the weekly deals and it will lead you to the card and it will actually lead you to the checkout process, to the payment and checkout processes. Then we have product collections. These are product bundles which contain an assortment of several sets that usually belong to a common theme or have a common subject, like art and craft. If you click on that blue link where it's written, art and craft, it will lead you to everything that falls under the art and craft category. And we have the featured products. These are typically best selling or well viewed or brand new products. So they are meant for this featured products panel is meant to highlight products to our customers on the store front. This can be because we feel that we want to sell more of that particular item or a specific item we use that the featured product panel. Then we have promotional blocks. These are customizable blocks that are used to display content. This space can be used for advertising purposes. And from the picture that is on this slide, promotional blocks are used to display information on civil service travel. We have a clearing department within Zimbabwe, we also have a property management department and we have logistics and delivery. So these promotional blocks have been used to advertise those three. We have a full-time menu. It's more of a summary or a shortcut to some Zimbabwe more option. And in this case, the full-time menu is showing the basic information on Zimbabwe more. I think we may have gotten a disconnection there. I'm not seeing the screen. Sorry. Yes. I'm seeing a screen now. You can proceed I guess. I've been booted out, but I'm almost done. Then we have, this is our checkout page. This checkout page requires the customer's shipping information. You can use him, address it, country number before you continue with your shipment and method. The code includes the... Lost you again. Okay, we're seeing your screen, but we have no audio. If you're talking, there's no audio just in case you're not aware. Okay. Can you hear me now? Yes, we can. Yes. You can proceed. Can I proceed? Yes. Yes. Please proceed. Can you hear me? Yes, we do hear you. Please go ahead. We can hear you. You can proceed and we can see your screen. Please proceed. Please proceed. Can you hear us? Right now we're seeing how Zimbabwe more, but we're not hearing you. We've lost your screen. Okay. Go ahead. We're not seeing your screen now though. If you click the make payment button, the page will then... I'm calling. We're not seeing your screen. It's a request for your CVV card number as well as the name on the card for you to successfully make a payment. And this is a seller dashboard that we find on Zimbabwe more. A person can view the store sales and statistics and store earnings using the dashboard. And a seller can actually manage his way account using this analytics. And we have Shopify is our backend support. This is the homepage for Shopify. They provide analytics for orders, products, customers. There was a question someone asking for store traffic. This is where we get our traffic information. These are supported by Shopify. For orders, this is the page that we get from Shopify. We get the order list, which states the order number, the date, which was placed in the customer name and the amount that the customer pays as well as the fulfillment status. If you click on the order, it will give you the detailed information of the order so that you arrange for shipping if there's need for customer interaction. You do so the customer details will be provided. The same with the product listing. There's a list of the product that we offer on Zimbabwe more. Then online store speed and other key financial reports and even the store transactions and it is 100% accurate. This analytics and they also give us the number of sessions, because the returning customer rates, the average order values, the total orders as shown on this image. I've just attached a number of images. So everything is provided for and these limited manual processes. Everything is just for the best. Even the best selling products are also provided. Then Shopify provides us with a wide range of apps for applications for different purposes. We also need to cover the marketing options, conversions, store design, customer service, store management, merchandising, fulfillment, shipping and delivery. And in our case at the moment we are using three multi-vendor marketplace. This one is now for store management. You have the dynamic currency converter for the currency conversions on the platform and you also use the pop convert for banners and pop ups for advertisers on the platform. Thank you very much. Questions. So I think this is a time now for questions on. You can again use a Q&A box. So if you wish I'd be, you can raise your hands. As opposed to, do you have any more presentations at this point to me? No, I think these are the presentations that we, we head for today's session. Okay. All right, so I guess we could take any question additional questions that colleagues have right now. So if you have any questions, you're free to ask. Yes, go ahead. I have a question from Maria's on how we made this platform known to the general public or users. So what we did, like I initially mentioned that when we launched it initially it was in post more strictly for postal products. We then launched it as a national e-commerce platform and what we did this was actually launched by government by the minister of ICT postal and courier services where we report to as an organization. And government launched this platform and it was in all media platforms, the launch aspects. So we had a campaign from pre-launch to the launch date and post-launch we use in various mediums, be it traditional media to social media. And currently what we have been doing as far as marketing is concerned, we have been writing on the social media platforms to. I think we lost you again. To market the online shop. I don't know if there are other questions I had seen that one for how we ensured that the public knows and it's an ongoing effort actually because you find that a number of people still need to embrace online shopping. Thank you very much. Are there any further questions from colleagues, our attendees, participants? So as you can see, yes, go ahead. Okay, I think I was saying I don't know if there are any further questions but from our end I think we are done. All right, thank you very much. As you can see, Mesa has placed in the chat a link to tomorrow's session to register for the session tomorrow, 28th. This will get into some more technical details of today as you would have realized. This was not designed to be technical, designed to be more of a general achievements presentation tomorrow. There will be a technical detail. The thing that Mesa shared in the chat is available still to register for tomorrow session if you wish to attend. Same time, but you have to use this registration form, because it can't use the same link from today's session for tomorrow. You have to register with this form that is on that link for tomorrow session. If there are no further questions, I'm going to just share my screen to wrap up today's presentation if you don't mind. And what I will do is highlight the fact that this is a series that we're offering to the postal sector as well as to the general public. As you know today's session, we focused on Zimbabwe, Zimbabwe post, and as you would have heard, the dot post domain is the driving force behind the infrastructure of what they have done along with their back and provider Shopify. If you wish to learn more about that post, feel free to contact us, secretariat.info.post or you can learn about mobile.post at HTTPSregister.post. You can register domains based on your country, based on your postal operator name, or based on product names such as Zimbabwe mall.post, or even your country code. For example, ZW.post or TZ.post for Tanzania and so on. The approach that you take to register your domain name is to go to register.post to validate your organization and we will get in touch with you to give you more details about exactly how to register. If you can find all the information at HTTPSinfo.post or by contacting us at secretariat.info.post. Now, as has been hinted, this is the start of a series of presentations about our dot post group members. Today, you've heard about Zimbabwe mall.post and tomorrow, there'll be a deep dive as I said earlier, in terms of a technical deep dive as to exactly how they did what they what they did, and the challenges they would have encountered and a walk through maybe you can ask more technical questions there. In the following week, we have Senegal, our post Senegal, who will be delivering a presentation similarly in French at 11am on the 3rd of August and on 11am on the 4th of August, and on the 10th and 11th of August. 10am as well. This is all in Central European time. Tanzania will demonstrate their Stamps shop poster Stamps eShop. I'll link their HTTPS bit.po showcase gives you registration links for the public domain, the public sessions, and you can feel free to contact us. If you haven't received your emails already about the sessions that are the technical walkthroughs with everyone from the postal sector. So that's what I wanted to say. Thank you very much. Thank you for the video, but before that, I want to make sure that there are no further questions for Zimbabwe and Zimpost at this point in time. Are there any further questions that you have? It doesn't seem so at this point is I'm not seeing nothing in the, in the question answer box or nothing in that chat. So I would like to leave you with a short video about dot post that I invite you to take a look at and to join us tomorrow. If you are technically minded to understand more about the, what's happening with the dot post environment and how Zimbabwe used dot post and Shopify to deliver this, this fantastic solution. And I am very, very keen to hear about that myself. So thank you very much and that we leave this video with you as our, as you wrap up today's presentation. Welcome to dot post, a unique internet space managed by the Universal Postal Union, benefiting its members and the whole postal community, a safe space on the internet dedicated exclusively to postal services where security is maintained 24 hours a day. Each member of the dot post community can offer their postal services with confidence. A unique, innovative, integrated and boundless space in constant expansion. There are already over 50 members in the dot post group taking on the challenge to successfully facilitate cohesive digital strategies globally. Security standards adopted for dot post prevent redirection to unintended and fraudulent sites. Fishing attacks, malware, botnet and spam are monitored under dot post, complying with incident management procedures. Members can establish secure email solutions under dot post as well. Dot post is a digital gateway to new business possibilities. Posts can extend or transform the traditional services. By using dot post, they can improve their visibility, enhancing brand recognition on the internet. Dot post is a safe and reliable online market space for buyers and sellers. I'm sorry, I think I actually stopped that. In any event, I think time has run out and I will fix that technical issue shortly. So I just want to thank all of the presenters today from Zimpost. I really enjoyed today's presentation. I'm sure all of you who joined us today also enjoyed it. And I look forward to working closely with Zimpost and their team in the future. And I look forward to seeing many of you here tomorrow for the deep dive, technical deep dive in our session. I just thank all of the participants, attendees for your wonderful contributions in the chat, your excellent questions. And as I said, do come back tomorrow where we would work with you in this technical deep dive and our colleague from Zimpost would really walk you through the technical stages of how they did this. So thank you once again, do enjoy the rest of your day or your evening, your afternoon, wherever you are. And I really thank you one more time for joining us at our dot post member showcase webinar series. Thank you once again and do enjoy the rest of your day. Bye bye.