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Published on Nov 28, 2011
Prof Zoe Radnor, Chair of Operations Management at Cardiff Business School outlines how, having had fantastic roll-out of Lean tools across all departments, government services and health authorities now need to focus on creating 'organisational readiness' for Lean and develop a capability to understand demand in order that they can add value to their services instead of purely addressing efficiency - Part of the Public Sector Performance Roundtable Speaker Series: http://bit.ly/heGIX6