 Hi, everyone. I'm Shuyang Lin from Taiwan. I'm the re-architect of PILIS, and I'm really glad to be here today to share with you the story of Taiwan, the story of reinventing democracy. As citizens, I believe we should all have a say on where we go as a society, and that is happening in Taiwan. I want to share with you the story of how a group of citizens case started the redesign of a decrepit tax-reporting system of Taiwanese government. In the tax-reporting season earlier this year, a U.S. designer, Chen Chaor, wrote an e-petition. He said, we have an explosively user-hostile tax-reporting system, and the PIL brought it to PIL Network. The PIL, or Participation Officer of the Ministry of Finance, Qin Hanyang brought this case to one of the mountain meetings of PIL Network. Every month, the PILs bring topics they feel needed to be discussed with the classes and look for a better solution. So they will have time and space and chances to organize events or activities such as collaboration workshop with as many stakeholders as possible. In this case, the U.S. designers were also invited to give a presentation, followed by another idea development session with the entire process livestream over the Internet. Eventually, the PIL reached out and asked for more help from the society. They invited a stakeholder group that is as dynamic as possible and not only listening to their ideas and thoughts, but also they invited them to co-create the next year's tax-reporting system. The participants in the co-creation workshop include civil servants who were good at tax and law, designers, facilitators, workshop conductors who were there to make sure the process went smoothly, representatives from the IT company, the citizens were there to give their precious advice and experiences, and also the PIL who were in the center of all conversations. The process has been great and the results have happened to be amazing. They all think together, work together, and came up with a new design proposal that introduced a more friendly user flow and straightforward guidance. So how did this happen? Only rewind back a little bit to three years ago in about a movement that rides on years of involvement of public participation in Taiwan. The participation in Taiwan has been developed in several formats, from face-to-face radio broadcast, telephone calling, TV debate, to deliberation over the Internet. This trajectory coincides with the advancement of technology we sensed. New technology arrived, democracy evolved. Three years ago, running on the era of self-media, when disownatives wouldn't hesitate to become YouTubers to share selfies or find videos over their social media platform, the sunflower movement took place. Students in Taiwan wouldn't bear with the MPs' unwillingness to deliberate about a service trade deal with the Beijing office, so that the students they occupied the parliament for 22 days and conducted a real deliberation with the entire process also live-streamed over the Internet. This led to the launch of the Taiwan as an experiment that prototypes an open consultation process for the civil society. So after the sunflower movement, the government didn't go back and sit in the silos. The former Minister of Cyber Space Jacqueline Tai went to one of the hackathons organized by Gov Zero, the largest civil tech community in Taiwan, and she proposed to have a platform that allows the entire society to engage in rational discussion. People in the hackathon took the challenge and there was the start of VTaiwan. VTaiwan takes shape into a platform and a consultation process for the civil society, including governmental officials and civil servants, to come together and deliberate on public policies. It has various touchpoints, such as a website with a lot of topics to go through and a combination of meetings and hackathons along with the consultation process. Today, three years after the launch of VTaiwan, we'd like to take a moment to review and report on what worked and what didn't. We're also rephrasing the big question we asked ourselves to address new challenge for a letter to take on. The first insight is each case is different and should be treated differently. You see cases on VTaiwan often go through several sessions in their process, from online opinion collection, face-to-face consultation meeting, collaborative bill drafting, and finally bill delivery. So there's no cure-all process, it's impossible to conclude a working framework for all cases instead. The cases often go through a combination of sessions provided how the community could facilitate. Each case is different and we are open to that the process serve each of them. One of the most asked questions in VTaiwan hackathon is what's next? What is the next session to take for this case? As the amount of cases increase in the VTaiwan process in the VTaiwan platform, it is extremely important for us to be aware of that we need to keep every decision we made as transparent as possible. So our next challenge will be how do we keep the decision made as transparent as possible. The second insight will be participants are always different and that is good. VTaiwan attracts groups of stakeholders by cases. Taxi drivers can discuss on VTaiwan platform when Uber case was on. Drum vendors can when new regulation of unmanned aviation vehicle case was under debate. If you come to the hackathon, come to VTaiwan hackathon once in a couple of months maybe you will see an entirely different group of people discussing various cases, operating the platform, maintaining the code, solving issues. The only thing really doesn't change is that you will always find coke and chips. We enjoy working with people, we enjoy working with everyone and learn from everyone. So we are always looking for tips to attract more people, especially those with skill sets that is expanding the group dynamic. So our next challenge is how might we expand the group dynamic. The third insight will be VTaiwan started as an experiment and remain as an experiment. VTaiwan started from experimenting open multi-stakeholder government model. We approached this goal with fellowship model where mediators placed a key role in catalyzing conversations. This model was proven to be feasible, however, often times after the mediators left the government and returned to their private sectors, the peer-to-peer connection between ministries also began disappearing. So we started wondering if there's a way to institutionalize this model. If we try to copy all the questions we have so far, it's not difficult to find some takeaway actions already. So for example, how do we decide each step as transparent as possible, ready for transparency? How might we expand the group dynamic before with empathy? Not only preparing coke and chips in VTaiwan hackathons, but also preparing some orange juice and chocolate milk for example in case people want it. And when thinking about how to institutionalize this model, it's important to be aware that more body and power could also mean less freedom. So how might we on one hand regulate the necessity of participation and collaboration while on the other hand remain this freedom to experiment so that the government remains the commitment to participate and collaborate but not predominate? And VTaiwan could respond fast enough to new challenges to improvise and to find creative solutions. In the end, we just need to keep experimenting. So to close this talk, I want to share the three most recent experiments we have to make the process more inclusive, more intriguing, and more infectious. Two months ago, we launched an open project called HoloPolis. It's an open project that welcomes everybody to participate even over the internet that is asking how to make VTaiwan better and with the new or existing technologies. We had a special focus on this AI-powered free software and it's really free now so let's go ahead and experiment more. The first experiment we had is HoloPolis bots. It allows an always available participation. By packaging VTaiwan as a contact, you can affirm with, for example, Slack or Skype and you can share your opinions on cases under discussion on VTaiwan PlayFone. The second experiment, HoloPolis MR, it imagines a near future when MR assets are more popularized. It turns on the GPS with computer vision so that the users can bump into virtual public forums such as a forum set up next to the priority seats such as in this picture here. The HoloPolis HiFi uses high-fidelity PlayFone and creates virtual comments that imagines in the far future we can all connect to and immerse in public policy deliberation which could be handy for issues close country borders or for international issues. Such are the questions we asked from the beginning of this talk, where we go as a society. Thank you.