 What we came to see over many years of trying to build our way out of homelessness was that that was a futile effort in the face of a badly designed housing system. And so we started applying the tools of design thinking and quality improvement to looking at the system itself. What would it take to actually put our resources together in a more sensible way with the user in mind so that people could escape homelessness quickly and never become homeless in the first place? And so design for us has become the way into lasting solutions to homelessness and to the problems that expose people to homelessness.