 Our community is making a big contribution towards St. Lucia's energy independence, so our voice matters. Every step of the way, the RISDP wants to ensure that your concerns, queries and issues are heard and resolved. The Gravians Redress Mechanism, or GRM, was created to receive your concerns, complaints and suggestions 24-7 through multiple channels. We will respect your confidentiality. There is phone, WhatsApp, email, social media, websites and suggestion boxes. We will log and investigate every complaint within two working days and work with you to find and implement a practical solution as quickly as possible. Your voice matters, so as we pursue energy independence, 12 are effective.