 Hey guys, this is Kevin. Today we're going to fix this printer. You can see it doesn't print a really good black and there's no color at all. Let's do a printer quality report. The black is pretty bad and there's no cyan, there's no yellow. We take the cartridge out and if you look closely you can see the black is probably blocked by the dry ink on the surface. But the color ink is kind of dry, so I suspect there's something dry inside. Before we start, I'm going to soak those cartridges in the cleaning solution for about an hour to loosen up what's on the bottom. You don't need to start with cleaning solution. You can start with hot water. However, if you do want to use cleaning solutions one of them you can get from bchtechnologies.com and go to accessories and anti-clogging agent. We have three levels of cleaning solution from the weakest to the strongest. That is a dual action cleaning solution that's clear and then you have green color, the green cleaning solution triple action. And then you have the red, which is used by professionals to clean their printhead. I'm going to use these priming clips to draw some ink out of the bottom. For this clip, you can go to accessories and the priming clip and the syringe and then scroll down to one for the HP. So here's the one for the old HP cartridges. It has a black clip, then have two silicon pads and notice the slot on the silicon pad. One is longer, one smaller and you have to look at how long is your printhead. So then you can match it up. So for this one, both of them can use the long slot. So I put the silicon pad on and then put the cartridge right in the middle, then push down and push forward. And then pulling the cartridge downwards and then draw some ink. Here I need to shoot a video, so I'm kind of leaning, but you should point it down. Some people don't wipe the cartridges, some people wipe, I'm a wiper. So if you don't want to wipe your cartridge, that's fine. And based on my experience, it's all damaged printhead. I'll do the same for the black one. Okay, it looks like I'll get some color back. So I'm going to just repeat what we did and the black maybe need a little bit more soaking. This time, I'm going to bring out our red cleaning solution. That's just the strongest we have. It was so good for about an hour. And then I'm just going to bring up the priming clip and just draw some ink again. Okay, how about that? I hope you enjoyed this video. Visit us at www.bchtechnologies.com or local at Greensboro, North Carolina. Cheers.