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Uploaded on Jan 20, 2011
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The 2010 BPM Pulse ™ Survey results showed that 84% of organizations site management reporting as a major challenge. John Colbert, VP at BPM Partners relays the data pertaining to the 2010 survey and expresses the key trends organizations should be focusing on in 2011 to improve performance through a combination of Financial, Strategic and Operational initiatives aka The Holy Grail.