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Published on Sep 20, 2019
Bright Pattern’s cloud contact center software simplifies omnichannel customer service for customers, agents, and contact center managers. Bright Pattern’s Cloud Contact Center solutions are used globally in over 26 countries and 12 languages by companies of all sizes.
Bright Pattern is a native cloud solution with a completely new architecture designed specifically to help enterprise businesses meet the increasing demands of omnichannel customers. When Bright Pattern was founded, the solutions that existed at the time would not have been able to adapt to the requirements of omnichannel—there were many ways to address multichannel routing and communications, but not one solution that addressed them all. With this reality, Bright Pattern envisioned a new architecture of hosted call center software that could manage omnichannel needs efficiently and effectively, from a single platform. The implementation of this vision is Bright Pattern Cloud Call Center software.
Keywords: call center software contact center omnichannel customer service email management software live chat software for website cloud call center software saas call center solutions web based call center software call center solution provider zendesk call center automated call distribution