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Creating a Customer-centric View of Asset Management Data

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Published on Jun 24, 2011

http://www.ibm.com/software/tivoli/pr...

A ZON Group executive discusses creating a more customer-centric view of asset data with IBM Tivoli solutions.

My name is Rui Ferreira, I work at ZON Group, and I am service director in the supervision platforms in the company.

We had a big challenge because whenever our engineering team bought new equipment, a new network element, the equipment came with a new management platform. After awhile, we had six, seven windows of supervision. So what we needed, a big challenge was to constantly data-centric view and customer-centric approach to our supervision platforms.

We already had a platform that mainly did network and we had the decision to expand that platform or to buy a new one. But now we wanted to glue it with integration of old platforms and integration with our ticketing system.

In the management platforms, we had basic initial needs. It's replace or upgrade the network platform management and the IT management platform. And put an umbrella, integrate all other platforms and these two. So we choose ITNM, we choose ITN with ITCAM and we choose OMNIbus, Netcool OMNIbus and impact for correlation.

We had 1,000 critical events per week with all solution and about 8,000 major events in average per week. And now we reduced that to 22 critical events per week, average, and we did 100 major events per week average. That's a huge reduction and permits the NOC team to focus on the event that matters.

What we can see right now, it was a great improvement and the MTTD, meantime to detect the failure. And that's, of course, it's a key to restore service, to also reduce the time to restore service.

We compared with the three solutions, three options. We compared if we maintained the actual solution, if we upgraded the actual solution and if we changed it to a new solution that was IBM. And was favorable to IBM.

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