 The topic that I'm supposed to be speaking on, that I am speaking on is code as poetry and the subtitle is speaking, sorry, speaking to non-devs like a normal human being. Alright, so I think let me start off with finding out. I want to make this a conversation. How many ministers I have? About 30. But much, but not 10. Alright, cool. Alright, cool. Thanks. So I would like to find out, like I'm saying, I want to make this a conversation more of a discussion, like a peer-reviewed discussion. How many people in here can write code? Can. Andi tega. How many people cannot? Zero, zero. Alright, alright, good. I would like to find out something. This topic, Yaga, we are from a discussion. I was just talking to Tapio the other day. She wants to upgrade her website, et cetera, et cetera. And she's like, ah, but you know what? I'll do it myself. Sort of like what I was saying about some of these other clients. But I know it. I can do these things myself anyway. And I then ask Buti, but why would you want to go that direction? Because you're a blogger. That's what you understand pretty much. She has no problem. They're good. She knows how to cheat. I don't know. This is how my mama develop as I am. And I realized that the problem is simply that our clients do not speak code, right? And Jesus is in a problem. Chirung, chachu, guji, cibude in just normal, normal English guys. It's a bit of a problem. So I realized that it's definitely a communication problem. And I was just talking to our tutawed. They don't say guji. I'm sort of building up on what he was speaking about. So the idea here is I'd just like to find out from a few people how they interact with their clients pretty much the first time, how they collect the data, how they collect the content, how they collect the information and how they convey that message to the client to make sure QT, to know Fambasai. So I would like just a few volunteers. Seems there's already some hands in the corner there. Ten dekai, I'll start with you. Then I'll come through to you. Yes. Yeah, I guess. Yeah, please do so everyone can hear you. Yeah. I'm going to use the resources right here. I won't even speak much today. Not too few. Bumpai round of applause, guys. All right. Hello, my name is Ten dekai and yeah, I'm a developer person. So for us normally when we meet a client before we set up a meeting unless they want to meet first which we prefer to do the other way round is if someone calls and said would like a website and describes a little bit of what they want. In most instances what we've seen is sometimes they won't really describe exactly what they want, they'll be like I got your contact details from so and so I'd like a website, how much does it cost? Then we're always trying to explain we're like okay for us to give you the cost of a website we need to know exactly what you want. So then what we then do is we ask please send us your email and we will send you a web design questionnaire. And if you have any questions then let us know but basically on our web design questionnaire we can see the different things that you need and then we can quote you accordingly. So that's worked but it also hasn't worked so we're also trying to see how we can tweak it because some of the feedback that we've got from some of the people is that okay we see a questionnaire but some of the questions we don't understand so for us it looks straightforward we're like no do you want social media do you want this so we've seen when we look back on some of the questionnaires that people do fill we've seen that some of them though if someone goes through it though answer most of the questions but in some of them they were like actually don't know what this means so we're just trying trying to actually restructure that to see what we can do and then the other thing we've seen some people they're like I'm so busy I don't have time for a questionnaire but I just learned from Tawed that today what to do with those clients so it's okay. Thanks. Thank you very much. Please. Can I also have a lady please to come through and just let us know how they deal with that first time interaction with the client. Do I have any lady volunteers for after this guy? Hey. Wow. Hey Thelma. Trudong was the first time that you meet with the client how do you collect the data how do you collect the content and information from them how do you speak to them that's the idea. Don't worry we'll get to you once he's done. Yeah thanks. Okay my name is Leslie so I'm actually a UX designer and then I branched off to learn WordPress and it's just making my life easier. So what I do I used to I studied this course called Systems Analysis Support so we used to learn how to collect a problem then convert it into a solution. So for me it's easier if a client calls me and then like I need a website and stuff it's easier for me to just meet up in person first. I try by all means to meet up in person get to know the person understand it okay it's a probably it's a stressful person more be it's an easy relaxed person or it's an individual and then we discuss on some of those things and then from that discussion I can see and even in my head I can calculate the cost I can even calculate on the complex stuff and now I'm easy it's easy for me to just tell them okay this is not going to work and this is going to work and stuff so first thing is meeting up in person and then talking later on. Thanks eh so I don't see Thomas he disappeared but in the interest of time I think I'll just move ahead so the reason why I just asked these guys to come through is I think it's about like I was saying it's about peer review it's about understanding how other people deal with certain things and what I've realized is the whole issue that I was saying about devs and non devs that I realized but a lot of times there is a what they call an information asymmetry at DTG where the developer is saying whatever he's saying one two three we shall do this for you we shall do that for you and the client is there and here has got their own understanding and then but also needs on a bye-bye when the product has been created then you're like but no you say you'll do this so the whole idea here I think they also share what I do anyways I I use the the questionnaire that the guys at Tall Springs use so I do that's my first probably after the meeting though after the face-to-face meeting because the whole idea is I want to learn whatever the trade is I think it was mentioned earlier on Kuti do you know what the people who you're working for are doing do you understand their brand because you need to be able to learn that trade understand that trade then figure out how you're going to market it because like it or not guys we are all marketers here you might think of yourself as a as a programmer etc etc but the moment that you then are using this software here for content management and pushing people's brands online you're a marketer so you need to figure out start learning how to market stuff how to market brands etc etc because so many times when you look at Zimbabwean websites I felt like they are just basically a magazine right it's just they bah you see it's a logo they you know it's a logo they it's a it's a slider it's a welcome slider it's always welcome to every time you know then you go down about us then there's you know our team and you can just so but what just basically happened was a person just went to elegant themes or they went to they went to theme forest and they just took something then they just basically replace the content but it's now about understanding which you know but guys what are your targets what are your goals etc etc then you start figuring out what the exact approach to marketing them online is so I say before I do social media management too and there's been times when I had a client for web design or end up referring which you know but you're not you don't need to go with this first because I think the data is also the issue of the traffic how you're going to then redirect people to come through to your website and you're even looking at their goals their marketing goals etc etc and you realize no no no no guys what you people need right now is to be on social media you need to humanize your brand right and you need to really push your brand there with us you know the majority of the people then the website can then come through yeah I didn't even really need 30 minutes to be honest but um yeah so this is just basically I did not need I did not need those 30 minutes but what I've just been learning over the last two years of freelancing is this really the face-to-face meeting is really about then finding out in depth and you need to be able to speak to them in English please don't speak to them in Python or Java or C++ or HTML or CSS don't need to mention what you're using a plug in just say it's an application just say it's an application it's really at times it's really about the the terminology the jogging that you use that's stuff that is that's simple can really make the difference between them understanding what you're talking about Kutikan jilkan Zimaus Aosung Aosure Mbeba because the that's really the miscommunication that then takes place but anyways there's how to ga-ga-ga I don't know if there's really any sort of comments feedback et cetera et cetera like I say it's a peer review discussion or not really doing much other than that so I don't know if anybody has anything to say that they think can benefit all of us here