 Hey guys, Evan with Protected Trust. I'm here to show you when you have a surface. If it's frozen you can't figure out how to turn it off. You're trying to do the power button or start button, things like that. It's not working. You basically want to press the power button up here with the plus sign and press them at the same time. And you have to wait for 15 seconds. Normally it takes about 10, but just basically wait until it turns off. And as you can see, everything is off now. Once you turn it off, press the power button again and you should see your window sign and it should turn on normally. If it doesn't turn on normally try it again and then if not just contact us here at Protected Trust or any IT administrator. To learn more about Protected Trust and see other tips like this, subscribe to our channel or visit us directly at ProtectedTrust.com.