 Now that we've explored workplace scenarios and general behavior, let's jump into how you'll actually talk to people at the office. A face-to-face meeting has its advantages, and you can't hide in a cubicle all day. But more and more often, technology does a lot of the work for us. Additionally, technology is constantly changing, and in order to know the proper way to use new devices and software, you must keep up with your training. In Unit 2, we'll learn how to utilize and create effective channels for communication, even amongst workplace distractions, like ringing phones, last-minute errands, and of course, YouTube. With these lessons, we can establish tools and tricks towards communicating in various ways via various platforms. We'll even get down to nitty-gritty details like grammar and punctuation. Let's get started.