 Hi, Tom's currently cleaning business today. Hey guys Sorry, we had a little technical difficulty here I'm not gonna bore you with the details what we had to stand up a new Facebook live and it looks like it We're completely by ourselves at the moment, but hopefully Everyone will figure this out and I don't know why you want to know why we're all by ourselves Tom Oh, please go ahead Leslie. I just have to tell you Tom that the reason why we're all by ourselves is Because it's to 14 Why were we late Liz help help me with that well explain to people why we were late Because we weren't paying really good attention to the time. We were in jabbering. That's why We were working we've been working Stop all right. All right, we were working on training Right and trying to come up with a schedule for the free training for the technicians. Hey, Sarah Yes, we were working on training, but come on we were we were taking advantage of our Late history we've been late every single time We're ten minutes late the The Facebook live gets canceled Yeah, so now we know Again, I can tell you that Maybe nine but not ten never gonna be this way again. All right, you guys You let's get started because man I know Matt has some great stuff to share today and it is kind of late So I hate to get started while we don't have very many people on here But people will still be able to go back and why yeah, and they're joining they're hopping on right now Yesterday the question was asked. How do we put together rocking training videos and it's like well I've got ideas, but I know somebody is really really good at that That's something that Matt has a lot of firsthand experience with and I've seen his work and Talk to him and he's agreed to come on and actually show some of the tools that that he uses and give us some Tips as to how we can do that so No further ado Matt if you could hook us up. Hey guys, so you have Matt Ricketts better life maids I would say probably some of my skill sets are digital marketing Photography videography, so some of this stuff is gonna come a little easier to me What I want to share with you is that there are some basic Consumer level tools that you can use to actually create pretty good content Me and Tom talked about this a little bit earlier today And I was telling him I use iMovie which is a like a consumer You know level product and he and he was saying that that that may not work for everyone So I wouldn't also recommend Camtasia. There's also some other simple products. We talked a little bit about YouTube I looked at it YouTube is good for some things so like if you had a video You can actually shoot another video and put like picture-in-picture of you talking in the video But it doesn't have as many detailed editing features as I would that as I would necessarily want So let me let me just show you a few a few a few quick things I'll I'm gonna share my screen here for a few minutes and we're gonna just dive in I'm gonna go to Share my full screen so I can show my video editing software so This is this is iMovie and what what I'm looking at right here is something I'm working on a video of us cleaning all of our tools once we leave a property basically Sorting them and then washing each bottle things like that So I still have to finish that movie, but I'm gonna go to some projects that I just did Just so we can look at something that's that's done and very simple So this one this one is a one-shot video very few edits were necessary to make this video so all it is is Showing our staff after cleaning a bathroom that they would want to remove their gloves how to properly remove their gloves That they would have a plastic bag in their caddy and then either wash or use hand sanitizer Before putting on a new pair of gloves Kind of you can see that kind of some shaky camera work But again, it's could be used for consumer facing or or Or to your staff you could actually show your your customers how you're doing some things So really you know the only things that are done here that that I was able to do was Down here the audio is a voiceover so in iMovie you can go to window Record a voiceover and it and it allows you to do that Relatively easily That's important because the audio that you're gonna see kind of built into your movies is gonna be kind of crummy to start with So I'm gonna go to YouTube and actually where I have or actually I think I can just play it from here We can kind of hear what's what I did on the voice over And next we will go ahead and so that's so that's it like you know You're just gonna explain what you're doing so that way you don't really have to worry about what the sound is Like when you're making the movie so on on any on any video with a video editor You can you can just right click on your video and you can detach the audio that I've already done that And then you would delete the old audio file and then record your new one There is tutorials for all of this on YouTube It makes it much easier than me just talking through it but just some simple things that you can do that kind of make your videos seem a little bit more pro is I'll just go ahead and delete this to kind of show you So adding your logo to a to a movie is really kind of a pro thing that really I think makes any kind of any kind of Video seem a lot better more pro so you can you can drop the media onto it and then so you're gonna want to drag it for the whole length of the video and Then you would change it to the kind of where you want it to be so you want it to be a picture-in-picture So that it shows up somewhere in your video and you can move it where you want it on the screen So a lot again, I can't give you a video tutorial of all of this But all you really need is you know a handheld camera and some some some You know basic basic skills you can get off YouTube and shoot some decent training videos So I'm I'm just gonna jump over to YouTube and show you If I can reach it's blocked by this stream yet this video our thing hold on let me find Here we go Back over to YouTube so there's some different ways you could give these to your to your employees But you can upload them to YouTube and put them as unlisted files So that they're not on your your YouTube channel and you can plan to your to your cost or to your employees So I recommend making short videos a minute to to five minutes is probably best I think three minutes is the sweet spot for length, but sometimes you've got to say a little bit more And so your video would be a little bit longer You know that's that's general That's generally what I would what I would recommend and if nothing else you can use I move you on your phone Or there's probably some video editing software on your phone Which would allow you to add voiceovers after the fact the main thing is just being able to add a narration to the Video to separate the audio out and then add what you want to say to it after the fact Because it's really hard to narrate what you're doing as you're doing it and shooting at the same time Unless you're the one in front of the camera and you're and you're doing like an explainer video And that's possible too. So those are some quick. Those are some quick tips I would shoot as much stuff as you can at once put it all on a file and then you can just dump all that into iMovie as clips and You know drag them and move things around as you need So, you know, maybe schedule a couple hours to shoot different things that you think is important as you move forward So I don't know if they're gonna be top-notch training videos But the point is you you know getting something done is better than is better than nothing at this point And then you know better audio is more important than better than than the picture quality Whether it's from like a pro level camera or just something consumer grade like your iPhone You're you're you're better off to make sure that the audio is good because the bad audio is very distracting when you're trying to watch these Obviously bad video is not great either, but the audio is more important. So that's really all I had for for basic tools I think anyone could get started with iMovie and figure it out within an afternoon with some basic tutorials on YouTube Wow, this is a great way. I mean You know in about 15 minutes, I think it you gave gave you know, everybody here enough information to Not even 15 minutes, you know, yeah Six minutes, I mean enough information to jump in and get started and You know start editing Videos and putting putting material together that that would be useful because I guess, you know We've had some discussions Matt that a lot of the videos a lot of the training Videos but training material in general where we need to update our internal training material to To match what's going on in the in a COVID-19 world, you know, you're you know Tell me that that some of your videos on customer service are encouraging your your teammates your cleaners like Greek, you know, the customer at the door, maybe shake their hand Things that we necessarily wouldn't not only want to encourage them to do but we would probably want to discourage them from doing that So yeah, yeah, I was I was digging through our training library We've got about like we've got about 75 videos and COVID-19 and the like short little like one or two minute like with with You know with training videos and then usually five or six five or six of them are grouped together and then make a test afterwards And of those 75 I had to delete like or not delete I had to un-lift from our training archive 25 of them at least because it had things that COVID-19 made irrelevant You know like so basically a third of our training almost is has been made irrelevant by The current situation that we're going that we're going through so yeah but we've got time to do it now so I mean this is all part of Getting prepared for when things start loosening up a little bit and things are getting back to To something that looks more like normal Yeah, we thought we were talking a little bit about coming up with a plan to get restarted And I was telling you I did or maybe that was that we just a conversation we had I don't remember the last time we talked about But you know, we were you know getting ready to open so I surveyed my staff and of about 42 people 25 people have bothered with the survey so far So we're gonna have to wrangle up another you know 15 16 17 people to I guess two of those are me and my wife of the 42 So I guess we're good. We're okay, but I've got a Yeah, I'm not ready So yeah, I've still got 15 people that have not filled that survey out as far as as far as I know at this point I can look at that later, but Those are things that I'm working on this week too. So on top of video videotaping the stuff I'm creating content for my staff keeping them engaged You know and and I'm really looking forward to this training that you're building right now because I want to deliver that to my staff as part of our At least we're gonna be open I'm gonna be open and paying them for at least two days and just retraining them before we actually go into customer homes So, you know part of it is I'm really excited to deliver your training to my staff I'm gonna, you know break that up, you know into you know some modules if I can if I get your videos I might I might edit them myself and break them up into bite-sized pieces and and I'll give them back to you So you can do that yourself too, but The the point being is that I'm looking forward to you know getting all this content ready for my staff but when we when we come back because you know, we're gonna do a lot of zoom for a couple days and go through all this stuff and Just really get them up to speed on this One of the things I stopped in the survey was there's definitely some staff members that are concerned for safety And you know what we're doing to help, you know, keep them safe. So I think that that's something that this stuff will all help address Yeah, I agree Even the people that don't think they have any kind of fear going on. There's an underlying You know a nervousness there they go home their families say stuff that they they push back on it But it's still they're underlying. So giving more tools more information making them feel like no We really are safe. We really do know what we're doing. I think makes a really big difference Yeah well, I Guess we'll be watching the chat here if anybody has any specific questions about Videos or you know putting together revised training materials in general, you know hit us up Greg Stader had a good comment. He uses something called Movari video suite and Maybe if he's listening still, you know, Greg Is that is that like a consumer grade thing that someone on Windows could easily? Could easily jump on and edit some movies with if they don't have a Mac And I'll kind of wait for his answer if he's got something for that Yeah, that's great And then Heather's doing some Heather's doing some videos now. That's exciting. I think that'll be really good So hopefully she jumps in iMovie and create some stuff or whatever she comes up with Yeah, I was hoping that we could share though one that she did that she shared today Here and on here If not, maybe I can find it, but it was but it was she did it really quickly It was really well done. I think it's going to be received very very well Along the same lines as what you're saying Matt. So She did one like when they leave the house wiping down all the equipment kind of thing like what she did She did she's downloading it right now. It sounds like no the one she did was How to make your own disinfecting wipes? So they're hard to find just some fencing wipes. Well, we're having trouble too. So we made our own you want to know how here That's me. It's a great video. It really is. I tagged you in at Tom on Facebook Okay, so that you see it in our private in the success group. Oh, okay. I tagged you wrote Tom You'll love this video. Do you want to start it? Let me see if I can let me see if I can pull it up and if I can then I'll share my screen She said it was okay to share with anybody. She said she's downloading it. So I don't know maybe that would be faster easier So you tagged me? Yeah, okay Hey, so I got I just my banker just texted me this might be interesting to people so My PPP loan went to the SBA today What what I did find what he found out was because I was trying to see if you could delay getting it You have 10 days of receiving approval to fund So you can kind of push it back a little bit if you are you know hesitant to put all that money in for a timing reason So we're working on We're Basically, he thinks it'll be five more days before we hear an approval and then I could potentially push that back by 10 days Which I don't know if that's 10 business days or just 10 days But either way probably I have two weeks To kind of push my even though I'll get approved for PPP I'll have some flexibility when I put that money in and start my clock So it's looking at a message that I just got now and it's kind of relevant to what what is on people's minds with that I don't want to go down another rabbit hole, but I did get it too. I have it pulled up right now too. Oh cool. Let's watch it. I'm gonna share my screen I think I'm gonna share my screen. Do you need to stop sharing time? No, there we go Yeah, your entire screen. Sure. Let's try that What's happening? It's not working. Oh, there you go. You're sharing your screen It's sharing you guys see it now. Okay. Whoa. Yep. Okay. You're sharing it. You just need to fill it up. Yep Can you guys see it now? No, there you go No, no, yeah So this is Now you see it. Okay. So this is um The video this is the I guess it's an email that goes out that I can scroll on and here's the video that she put inside of it Or maybe this was a page on her website. Oh wait a minute. We just got a link here in See this link How do I click on that Do you want me to stop sharing time? I see the link Oh Do you want me to stop sharing? Yeah, yeah, I'll I'll share And Nina while he's doing that. It's not it's not my actual garage. It's uh Oh, he's got it now. So talk about it later What you're gonna need is a couple of new towels Is it like that? A good kind of board And so a serrated knife something that has been really sharp. It's gonna work really well and then your bottle of disinfectant So you're gonna take your rolling towels You're going to It's on the cap with your serrated serrated knife and it is going to make a little bit of a mess But don't worry about it once you're done cutting in half You don't want to stick your roll of paper towels in your zip lock bag Take your bottle of disinfectant And just pour it over the roll of paper towels You're gonna want to kind of do this slowly because you do want to let it absorb as you pour it in And as it absorbs you're going to see It kind of work its way down through those roll of paper towels Back in the day when my kids were little we clocked diverted and we would make our baby wipes like this we would use baby oil and baby lotion In the water to make the wipes and I roll up Okay, so we're going to let that sit for a couple of minutes let it work It's all of its way down and then once it's all saturated you're going to be able to pull out the core Of the paper towels really easy, but I haven't let it sit long enough So it's not coming out very easy. So again, we're going to let it sit a little bit longer What you're going to want to do with these disinfectant wipes is you're going to want to make sure you're hitting all of your touch points During an epidemic, uh, they say to make sure you hit your touch points three times a day to be able to disinfect Your touch points are things like your doorknobs your handles in the kitchen your faucets in the sink Um in the bathroom in the kitchen the chair railing the backs of chairs The stair railing so things like that things where people are touching all day long throughout your home Those are things you're going to want to disinfect These are great. You can keep many visit block bags after you're done Or you can put them in a tub wear container and store them in there You are going to want to use them in a few days maybe a week at the most because they do start to get a little stinky Um after they're made You might want to let this middle sit for about five to ten minutes Once you pull the core out you'll be able to pull out the wipes just like a tissue box I hope this I hope this helped you guys to be able to make your own. It doesn't back in the way Cool Hi everybody, it's heather today. I wish you had a DIY disinfectant It's good. I like it And greg stator was saying that he's using it on windows 10. So the program that he mentioned again was Uh, he called it. Let me go back to his comment move our move mo vari or move ari So mo vari if you are using a windows program He's saying that he's still learning it, but it's easy enough for him. So You know, that's that's good. So that way you can add your own logos Do some transitions videos look better if if you actually put a transition at the front at the beginning at the end You know how it kind of fades in from black or kind of blurs in or something like that It looks less choppy than if you just have it start at the video like it like almost It almost looks like a video is just jumping if you actually just jump right to it So putting like a one second transition at the beginning the end is a nice little tip too In a transition between any video segments or cuts that you do is always very important to make things look a little smoother And then you can always add logos and things like that into your into your things and all of those will have tutorials So that's pretty cool. Thanks, greg. I I'll have to check that one out. I've not I've not played with With that. I also use adobe premiere Uh, and that's they have a plus product in a rut and it's called rush Which is not a free product tom. You can get rush on your cell phone. All right, you have rush is the adobe product It's uh designed to work on your cell phone So if you're like just shooting video on your phone you can Edit it down right on your phone premiere rush and I've used it a little bit And you can just post it right into youtube or you know, facebook wherever you want to On the fly with while you're not even setting in front of a computer I haven't used that one, but I have used their their premiere their premiere pro so premiere pro which um It is not really consumer grade, but if you are techie Um, it it is a good product for for making really high quality video stuff So if you were really wanting to dig into this Um, you can get an adobe license and so adobe has a product called adobe cloud Where you can get all of their tools Um for a subscription price of typically $30 a month. I think they're offering it right now for like $15 a month um as sort of a COVID-19 kind of like, you know help you out kind of thing or you know If you got a student in your house, you could get a student license. So I've got three kids I have students in my home and I guess I could have student license So I don't do that because I use it for business But um, if you really were struggling for cash and you had a student in your house You could you could get a student license uh, that that's possible and those are like $10 a month for All of those softwares, uh, all of those software suites and you could have your student, you know edit it for you You could teach your kids. So I want to one thing I want to really encourage is um, I'm actually having my kids Do a lot of stuff for my business right now So one thing I've got a 13 year old and she's really into the photography with my camera Um, she's used my camera more in the last couple years than I have So now I'd like to teach her how to video edit and do some of this stuff too So maybe give her a skill out of this too And then I've got some free labor for video editing for the future too Like if I've got a project, I know tom puts his kids to work in his business as well They're a little older than they're a little older than mine But um, I think having your kids help in your business is is good and finding things that they're good at And I think they're so techy a lot of us probably have kids that are More tech savvy than us. So they could probably do this stuff for you Yeah Yeah Just tell them to figure it out Yeah, I think any kid over about 12 knows more about technology than all of us like I've been stunned to watch my kids really adapt to this online school stuff really easily like Um, you know more so I mean my wife is not even like she's not a non technical business person Like she's she leads through like in person, you know, like And uh, so she's she's been the one doing a lot of the teaching and it's funny how like my eight-year-old or nine-year-old son He's like the teacher gave some assignment where they really had like a lot of technical stuff And he's just like no mom. This is how you do it and like walks through Finds the link and gets online and joins the joins the on in person meeting and it's just like Uh, I don't I don't know that I'm not trying to say anything bad about angel But she doesn't even use facebook because she doesn't it's just like too hard Partly the noise Do you write your son out matt because I I need those services. Yeah Yeah, my nine-year-old's my my 13 year old is is going to be on the payroll though Like I'm gonna I'm gonna start giving her some serious work. So yeah, but my nine-year-old He'll find some stuff. I'm sure I can find him some things to do too. Maybe some spreadsheet and stuff Someday Someday, I'll show you uh Gavin's timesheet when he was two matt. We put him on a payroll when he was two and he had to keep going timesheet Five-year-old and I was having some hesitation to put her on the payroll, but you know because uh Actually, he was Okay We were doing our daily engagement videos. I mean we you did over 600 of those and I think uh Gavin was your your uh camera team for for mr. Guy He was in deltah. He was 18 at least 17 18. He was old Yeah, and he was he was editing for you though too though. He was he was doing all the back-end work, right? You go you go look at those videos and you tell me if he was doing the editing I think it was more like yeah, mom. I did the editing Yeah, I think they work they serve their purpose though. They were all short and sweet I remember when we were using them in portland I think this is a great time to like really think about how we were going to do some daily engagement like and use video content to engage with our staff once this is over because You know, one of the things I've always liked about tom's business is the fact that he engages with his employees every day Has like a morning meeting and we don't do that because our our workforce is more distributed You know, we we have jobs all over the place and and don't really do it like that And I found some tools like voxer can like blow up in your face like you know with some negative engagement So it's nice to be able to control the message. So I think video and creating some short videos Is going to be important and being learning this skill is going to be more important than ever Is is how you communicate with your staff moving forward and have like daily engagement via videos and other things So I think this will continue to be a pretty important topic on on how we how we do this time Do you consider do you consider that those those morning meetings that you the you host now? That's probably going to be something you won't be able to do for at least a year right or maybe maybe not that long But some period of time It's going to be it's going to be different and we're looking at ways that we can do that through video conferencing Where people are on their phones. I mean using, you know, something like zoom maybe We've we've played around with with with several different types of huddle cans where you can have like smaller groups of people That are participating that it kind of keeps Some some feeling that that everybody's in the same room together. Okay We don't we don't have a great answer for that at the moment. That's something that we're thinking about because Yeah, you're right. This whole social distancing thing might be something that's going to be with us After we we start start back operations. I guess it's reasonable to think it would Yeah, I don't I don't think Every morning we're doing them on rink central every morning Okay, and we have been for Probably at least a month now. So you've always I didn't I didn't even think to say that what about what about um What about uh, your your techs are they working in a different model right now? Are you still doing teams or how are you how are you addressing some of that with teams of two teams of one and two? Yeah, um periodically we'll put three But it's it's tough because three people in a car but one in the front feet one in the back with masks that feel okay about but Um, usually it's one and two. Okay. Yeah, I think two is I think two is what we're going to be limited on We already really were but you know mostly singles, but I mean I still am paying on a bunch of cars So I mean it's there's there's an efficiency factor there that like if I'm paying one person to go out in a car They're just not producing the they're not producing the revenue Sorry to pay to pay that note on that car. I guess you know short-term answer is Maybe the ppp makes that all less relevant, but there's also people I don't There's also people I have that I don't trust to drive my cars that work for me that were hired like as like non-drivers, so they can't They can't drive and it's not always just something that you trust I mean if they're driving record doesn't meet whatever criteria you've established with your insurance company Right, you know it gets a little complicated Yeah Like I had in portland. I had some of the worst drivers people driving for me in portland nice people but people do not like Bad drivers in portland. I think we got How many how many calls do you think we got in portland to tell them about bad drivers? Are people being bad drivers more than one? multiple I want to say maybe five That's not too too bad Everyone's going to get that in marked cars. It's so funny I don't get that in olivia at all. I don't know. I don't know. I don't know We might get one or two a year. You know, I mean it happens That's a lot of cars on the road. We had a total of three cars on the road. Yeah You know, that's a lot. There are a lot it is Let's we can swing back around to this discussion But one of the things that we talked about yesterday that that that we said that we were going to do was share a little bit about an exercise that that that you've been leading recently with Some of your your mastermind group with uh swad analysis Did you have anything you wanted to show us and share a little bit about what you guys have been doing? Um, well, I'm not going to share from the group, but I can share just a quick image, but um Greg over here also was saying he created a slide show For facebook. I don't know if we can look at that or not Um, I don't know It's in the links. I'll definitely check it out when we're done. I'm interested to see what he's got going on You know me. I'm always curious Yeah, I'll see if I can find that if you want to share a little bit about what you've Got less or so when I tried to share my screen before what happened Uh Nothing much I think you just need to go to a different tab like so like jump over to a different tab once you share your screen So you're not like in that perpetual like video in video in video kind of like so that's what I was asking So I was still in the perpetual thing. Yeah. Yeah, so you just You need to well, no eventually you get it Okay All right, let's see if I can do it See that it's gonna go to the Okay, can you see my screen? There you go. I love it. Yeah, I haven't done it in a while. Okay, so this is basically Got it. So this is basically um, what we're doing um for each person In our group we just went through our different companies and we talked about um These things a SWOT analysis. So The strengths these are the things your company does really well of qualities that separate you from your competitors, so um So I'm not going to read them all because you guys can read them but I'm going to give you some examples of some things that we put on on our SWOT analysis some of the different companies put so um like the different people were talking about things like Like I'm thinking of one guy that was saying I am really good at pivoting So it's one thing that I do well before this ever happened. I was really good at that and so He listed that as a strength um Another another woman that's in the group. She said that she is very uh flexible So she's flexible in all things. So when she needs to change something she can and so she listed that as a strength And then we also talked about things that your company strengths that your company has So not just you personally and an example of that was one company is they're really good at Getting their people to do whatever needs to be done instead of just You know a lot of times you'll you'll tell your your people that they have to start doing this But getting them to actually do it is tough and this woman's company is pretty big And so that that is a strength to get your whole company on board with a brand new idea And they get them all to do it really fast. That's a strength And then we also talked about weaknesses Things that your company just doesn't do well and you know, they don't Um, maybe your quality is just not as good as it should be or maybe you have a problem with attendance or Maybe you know that you're You have a lot of complexity in your booking system, right? And your competitors don't they have online booking and you're like I need to talk with them for 20 minutes before I can even book a job. It might be a weakness So listing as many strengths as many weaknesses as that you can as you can And then your strengths kind of go with your opportunities Like when you get stuck on well, what are the opportunities? Well, if you don't know what they are and you can't think of any look at your strengths first and so Okay, well, I'm really good at this so maybe in this environment. We were talking about the COVID-19 environment Maybe in this environment, I could and I'll give an example again The one woman that said she was really flexible Um an opportunity for right now being really flexible is well, maybe I'm one of the people that can start doing some of the electric electrostatic Brain or maybe I'm you know, she came up with some different opportunities Based on this really flexible Um strength that she has Another place you can look is look at your weaknesses. What are things that you're not good at? Could that be today? Could that be the time to use This opportunity to fix some of these weaknesses because anytime there's a big change It's a big opportunity Typically though, you're going to look at your strengths for opportunities and then you're going to look at your weaknesses for your threats So moving over to the threat area is these are the things that what are your competitors? What did the competitors do better than you or what is the environment creating? That is a threat for you. So right now, obviously huge threat, right is the government Are they going to shut you down or they're not going to shut you down Can you even clean a lot of businesses are closed right now? The ppp is a threat in some ways. It's also an opportunity, right? And a lot of times you'll have your opportunities will be threats So basically You're just looking at your business individually in these four areas writing down everything that you can think of and then Honing in on your opportunities And now what are some action steps that I can take because all of these things should be able to help you Hold that opportunity list so that you have a much larger one Yeah All right, so i'm going to stop sharing because I can't see anybody else unless you guys need to see this for anything A lot of strategic One of the first steps that Strategic whatever strategic planning sessions use a SWOT analysis as like one of the first Parts of that once you kind of understand the landscape You can start looking at your strategy and figuring out how you would need to modify and go forward and in this No situation with with COVID-19 and the new normal and if there's ever a time to step back and look at your strategy And about how do you need to to modify moving forward now's the time so um going through that exercise would be useful from all of us And really it's helpful too anytime you're stuck in your business anytime you're like You just can't move forward or maybe you find yourself in a bad place And you don't really know why going through that exercise can really You don't give you some clarity of of thinking and get you feeling like okay. I know where to go now I know what to do otherwise a lot of times, you know that spinning thing which has been happening to so many people in the this COVID-19 situation everybody's like Not everybody but there are a lot of people that are like not doing anything because they just can't they don't know What to do they're kind of lost Yeah I have a friend in a group that i'm networking with and he's I mean definitely like took a couple of weeks and just like I think didn't waste them I think maybe there were some like mental health weeks for him though So maybe maybe just because you didn't get anything done. I think maybe some people are just you know Whatever it is mental health wise like but I feel like he finally kind of stepped out of it He hired a consultant. He's been working with somebody, you know You you have to put some of that like sitting on the couch aside at some point though now and start working Like it's like if you if you have been in that mode, don't be yourself up too much Like I went to bed last night at like seven o'clock or something like that and like slept for like 10 hours It was fantastic. Like um, you know, I never I never Do that and I was totally wiped out yesterday and just completely mentally exhausted Um, so I know we're all kind of getting there, you know from time to time You just give yourself a little bit of grace Matt I've been sitting on the couch for the last two weeks. Yeah. Yeah I went I went I was on a run at like mile four I just like I was supposed to go like seven miles a mile four I was just like it was 90 degrees too. It was hot and I was but like mentally I could not make myself run anymore I was like, I'm gonna just have to walk home. I was a long way from home So I went like six I ended up going six miles because I ended up walking two miles home So it just took me a long time to get home basically Yeah, it was it was kind of a rough it was kind of rough one But I just I just ran out of steam for the day and I was just like I'm not gonna I'm not gonna beat myself up that I didn't get this done today I'm like, I'm gonna give myself some grace because I'm doing it I'm doing a ton of stuff and filling my head with a ton of new information all at once and trying to juggle all this This stuff. So yeah, I mean, you know, give yourself some grace, but don't let yourself Be sidelined for too long. You have to get some things done every day and You know Definitely snap out of that if you if you can get yourself to do it Otherwise, yeah, hi my friend hired a coach and you know, um, you know, that's that's something that maybe he did I have a coach for athletics and stuff like that that helps me I I have a consultant for business that I work with from time to time and I have great partnerships with people like Liz and Tom that I'm networking with constantly So I feel like those like my daily calls with Tom are Like are a little bit of mental relief sometimes because I'm like, okay These are some smart people and they don't know what they don't know all the answers yet either So we at least together I feel like know a lot more at the end of each one of those calls but um, yeah, I mean definitely leverage your networks and um, you know your contacts and and work with people Um, and and you know, don't just sit at home and watch, you know, uh, love is blind or whatever that new show is or I did binge watch Tiger But I do that on the bike like look I got this bike over here and it's got a tv in front of it So at least I'm getting it. I'm getting exercise while I do it So like I will binge watch tv while I'm on the bike I'm going to do a three hour bike ride on saturday because I can't go outside. They're shutting down Like like the county like you can't ride like they're they're really getting strict here Yeah, so I think I'll be doing a three hour bike ride inside this saturday But yeah, I'll find something to binge watch then. Um, you know, it doesn't all have to be all education all the time You gotta you gotta take some mental breaks, but yeah, I think uh I think it's time to start really working those plans though if you have been kind of If you have been kind of grieving your business and and you know chilling for a couple weeks It's time to jump back in And just for the record, I've been getting work done while I'm on the couch. I'm not watching That You did have a lot of information about tiger king though, tom I thoroughly I thoroughly enjoyed it and like I just it's just like a slice of like where I live Like I see that those people are like right up my alley in Missouri As someone that has camped their whole life in Missouri and like owns an rv And like I I know these people like on that show like I have met that guy like I mean not him personally, but there is there is a tiger king equivalent in Missouri the same profile. Oh, yeah We have so many private zoos in Missouri. It's unbelievable. Missouri is like everything you expect it to be And like sometimes worse like it is it is fantastic Like outside of the cities it is it is like pure americana Like you cannot experience how crazy Missouri is like ozark does a pretty good job of describing some of the like Crazy Yeah, there's some craziness in our state for sure. Yeah, I don't give me started on ozark. That's a good job Yeah, I haven't started there's another I guess I heard there's another season to start picking up on but Yeah, I mean definitely decompress, but you know get get stuff done Now is the great time like we talked about these videos and and again, you know, my my my philosophy has always been Perfect as the enemy of good and honestly good enough is really good, you know Um, you know, if you make some mistakes in the video and there's something you don't like about it Just get it out there and then if you have time go back and shoot it again Um, I feel like a lot of us get stuck on making stuff perfect and Nothing ever gets done when you when you hold yourself to that standard. So Um, yeah, if you know if you can just do something every day that's productive and that Is something you can look at and say, okay, this is something that'll serve me When we move past this point wherever you're at whether you're open now or whether you're You're closed like I am or you know, wherever you are in your business But yeah, I'm seeing you know some positive news coming out every day and then some obviously there's going to be some scary statistics that come out over the next couple weeks that are going to be You know Disturbing on some levels. So we're going to all have to kind of temper some of that You know enthusiasm to reopen with there's going to potentially be some things At least in my area that might actually keep me closed longer, but I'm still setting dates I'm still preparing as if we're going to open on a certain date and mentally getting there But it may not be able to happen just based on What my region what my region does Well, I wanted to Greg share the link in in chat He had can you guys see my friend? Yeah. Yeah, let's let's take a look at this I love that he's talking about valentine's day So he just did a slide show and then turned it into a video with this with this program that he used So he just used a series of pictures and did some transitions here There's some music on looks good I actually like your uniforms, Greg. I like the shrub. I think that's I think that's very apropro What is the word? Apropro whatever like it's very it's very relevant to the times we're in Greg. I think that's That's fantastic. I think that uh, I've been looking at scrubs as uniforms Yeah, seeing if I could get them um Because again, I think it kind of goes into the point of Of cleaning for health like right like you're I mean You know like you're a provider that's uh, that's interested in making sure that the home is a clean and healthy place and I think it's easier, you know to potentially Have a you know supply on hand and even launder them for your staff if they're like if you had like a You know If you have commercial laundry on site like my like my business does tom I know your business does you could you know make sure that they bring in what that what you gave them back And then give them a supply for the week when when you resupply them. So Um, I've been looking at scrubs. That's very cool, man Us too and we found uh flags scrubs. So Oh I gotta find uh, like some I'm sure I can find some uh, like that fuchsia pink that mine are I'm sure I can't Are you gonna are you gonna logo them? Or are you just gonna go with uh, are you just gonna go with uh Name tag yeah, we use name we use name badges like on a lanyard But um, I almost think the lanyard's almost a bad idea like almost, uh, you know, that's fabric that's been in home to home Almost be better just do a clip on badge Like clip it on the pocket or something like that of Of the uh uniform so Yeah, very cool. I love it Greg. Yeah, so they they hold up They hold up even through bleach. She says so that's that's great. I don't I don't know how that'll that'll work with art what we do But I mean hydrogen peroxide does stain stuff too. So if they hold up through that, that's great You just got to get the right blend matte. They that's what we had to look at Getting right blend get enough poly in there get enough. Yeah And then are you gonna do it? So I got this kind of off topic But are you gonna do it so that you're gonna have them like switch out like you're gonna give them enough for each day And they can just bring them back you'll wash them and they'll turn them in you're gonna give them They're gonna home launder. How are you gonna do it? We have always had it so that we'll launder for them So we'll just keep doing it the same way they can just drop their uniforms in the laundry and they'll get Laundered, so they always have enough I like that. I think that's what we're gonna kind of switch to and I like the idea of scrubs because it does present the idea of um Of safety and hygiene. So yeah, man, um, are you gonna do the bottoms too or just the tops tops and bottoms? Yeah tops and bottoms and honestly It's just simple. I mean it's it's You know, it kind of goes with everything that we're working towards with cleaning for health and the the ideas that we're doing You know, and I that's another thing that I've been doing tom is taking some of the ideas that you that I used to Kind of jive and kind of give you little jabs. I'm nobody cares about this And I'm rebranding my my website a lot of the green the word green We're the green cleaning experts. Well, we're gonna be the the cleaning for health and safety experts and really become super knowledgeable on on HCT and I can't wait to take hct So Heather wants, you know, um, great. Can you um Put a link to where you get your scrubs. She would really love that And paula wants to know if anyone's considering giving virtual home estimates I think some people are already doing that paula. I would imagine. Well, if we see More of that probably yeah, probably a fewer and fewer in home estimates You know for the short one, I mean I've done I've done You know I don't know how many millions of dollars since we've been in business But I've maybe done since we started I think we did three home estimates when we started and we're like this sucks I still have one of those clients and I remember I remember when we like, you know, we're we're shutting down for this and I and you know, she emailed me And I was like, you know, Laura, like you're actually one of our first clients I don't know if you know this but like, you know, like literally one of the first clients and she's like, oh, you guys We're so professional. I thought you guys have been doing this for years I was like you were like probably our second or third customer We'd ever ever met and you've been such a great customer. She's back on like 2004 prices So she's not switching any time, like, you know, she's not switching anytime soon or whatever. When did we start 2008? 2008 pricing but It's funny, man, like we've gone all this time and never done in-home estimates. I And I will tell you it's It's going to be a game changer just to get off doing them because it's it's not a good use of your time to begin with And then obviously there's other there's other concerns now. So I think you'll find you'll have so much more time Rosemary was given a tip on scrubs. She gets them from scrubs, which is yeah That makes sense from that from that dealer. It might make sense to buy them from a wholesaler instead if you can find them Because you can you'll buy them in bulk versus scrubs would be more like a retailer buying them, you know One-on-one. I would think for for employees, but maybe I'm wrong. Maybe they have some some good programs Let me go ahead and bounce through a couple of other things here I just want to make sure I share before we run out of time and if we want to come back around and get Get some more questions we can one of the things that we've been talking about every Thursday Uh is the weekly unemployment claims because Thursday is the day that they kind of add up and share the numbers from the prior week and you know the week before last there was I don't know like three and a half Million claims and last week it was like 6.6 Again this week it was 6.6 or roughly so over the last three weeks where we're approaching 17 million Unemployment claims in the country. Wow. I mean in this graph kind of goes back to I don't know oh three or so The recession is here if you can see that the unemployment claims went up But like I said that the highest Weekly unemployment claim in history was like 675 thousand and I think that was somewhere in here And this is the graph for what it's been over the last three weeks So so what do you think the workforce is about 120 million people? So is that I guess population in totals like 330 million and you've got kids you've got retired people you've got So maybe half of that 1.6 is is my guess So just those numbers alone would put in like 14 percent and then you add in what we were at before like three So 17 18 percent unemployment. That's pretty high. That's scary You're you're you're we're over 10 unemployment for sure. Yeah, I'm one of them. I filed Another thing We were talking about was the article that joe was referencing yesterday and Forbes and You're going to be able to get that in a link Off of cleaning business today. We we posted an article Here today and we sent it out in a newsletter as well of what joe's doing With uh, his grassroots campaign in Maine and he shared with us a couple of downloads I guess i'm downloading it, but um, these are word docs that you can modify your yourself This has the link to the Forbes article in it And he gives us like talking points even like we're talking to the press, you know, these are the the points that we want to hit And all we really need to do is drop our name in this and make a couple of tweaks and we can be Sending press releases out to media Which one is this this is the press release and the other document is one that you would send to your Senators and your representatives to point out the economic irrational aspects of what we're doing with the six hundred dollars a week on employment uh, we're at over top of just the eight week period of of um Economic stimulus that we're supposed to use to bring all our people back to work Even in the period of time when we might not even have any work to do because of stay at home orders and things like that so One quick thought on that um on that the press release Is don't over don't overthink it like you can get like most media contacts Like if you go to like so like saying those post dispatch and you go to contact us It'll have all of the it'll have all of the reporters that are on different beats and things like that And you'll be able to click that reporter and it'll actually if you have like a email server like so my my default server is Gmail so it'll open up a gmail tab and i'll start typing, you know to that reporter I would just copy and paste that letter in there change out your you know to who it's for Your name and there's in tom pointed out that it's not the payroll protection app act. It's the paycheck protection act um, so maybe a couple tweaks to the letter But just just email to make it as simple as possible for those for those people So don't send it as an attachment is my recommendation Put it in the body of an email and and and just get it out there as quickly as possible. I sent it to um About 10 different reporters today And I really kind of lazed out because I could have I could have searched a little harder And I got I heard back from one of them that's interested in the story So, you know, maybe I'll hear back from some more. It's kind of the end of the it's kind of is you know It's kind of the end of the news That the news cycle for today by the time I sent those out. So maybe maybe I'll hear something tomorrow Another thing that came up yesterday that we had a request What was the link to the article matt that you were sharing about which jobs are safer than others in the corona 19 world coronavirus 19 world and This is the link and it is again. It's over here on the CBT resource page You want to share with us a little bit matt about how we use this? Yeah, I mean if I'm on the page typically There's there's a vertical and a horizontal axis with different with different risk factors The horizontal axis so like from left to right was basically how many times you're you know as a percentage of a job How many times you're exposed to the public in a given day compared to other jobs? It's not a it's not a hard number like number of actual exposures like 100 It's it's just like how much how likely you are to be exposed to the public It's not it's not as detailed as I thought I thought it was actually like, you know, like, okay This is this And then the the size of the bubble is how big the population of people that hold that job are So that is so that's kind of relevant like so, you know, just looking at a bubble But a bubble that's but but a but but a bubble that's both very vertical and very far right Is probably in the most high-risk category Where we fall is is over towards the middle Towards the middle towards the back quartile So not a whole lot of exposure to the public But towards the middle of possible exposure towards towards the towards disease in general So not necessarily this disease But I've heard it said that we do work in some pathogen rich environments in people's homes That's been some words that I've heard before And I would say I would have to agree with that However, we can reduce the risk of COVID-19 exposure By creating some standards that we have for our customers and holding them to that And then basically having a So we were we were sending out a link with a certification every day of that They were having to certify that they had no known exposures hadn't traveled hadn't done anything And I don't know if that link Is Do you have a link to the or did you do a screenshot of the questionnaire that we're doing for our employees? Because it's very it's very similar to the questionnaire or to the certification I was asking of my customers While we were still operating So I think that really that really reduces your exposure to risk, especially if they've had no known exposure To know if you want to if you want to share that in the chat that would probably be the easiest way if you want to share Let me see if I can You can see on this screen here. This is where maids fall It was like Janitors actually have more physical proximity but Less exposure. I guess so there's more a little more exposure in a home But you're probably being exposed to more people if you're In in in commercial space Look way down here if you really are germaphobe a wanted job that has the least amount of exposure You want to be a logger Nice Yeah, and this was just for jobs that make less than a hundred thousand dollars just to be clear So there are so it doesn't even include doctors or some other things. So you've got a lawyer on here. Well, that's lawyer Lawyers don't make more than a hundred thousand dollars on average time. They're gonna they got an annual income over 120 Do they okay? Well, I thought I thought I thought the average annual income for a lawyer was more like 80 But that's you know, that's neither here nor there. I don't know. That's what they're saying here But I get white. Yeah Maybe there was another limit Maybe it was 200,000 or 150 or something. I don't know. Yeah, it was based on what it was also showing was is that a lot of A lot of the exposure that is out there that the most high-risk jobs tend to be Lower-paying jobs. So that's something to that's something to consider too is that you know You know grocery clerks and things like that that are being considered essential I think part of the what they were having in the article was Was jobs that were you know, very high risk with very little financial reason for them to be Considered essential at this point. So Well, we're uh, we're right up against the hour Our our warped hour. Oh, yeah I sort of We're quick we're going to do our COVID-19 cleaning design for house cleaning professionals house cleaning technicians and again, this class isn't Disaster recovery or you know, forensic cleaning this is The stuff that you need to know if your job is doing Maintenance cleaning for consumers bi-weekly cleanings of mrs. Jones's house This is what we're going to be talking about here and we're going to go over a lot of the stuff that We may already know but it's really important to hear it again in terms of you know The proper way to wash your hands what all the pp is the ways that you should be using it Common mistakes that people use the ppp that can put them at risk or other people at risk Um What we'll share more the next couple of days in terms of what the agenda's going to do it wednesday We're going to do it thursday We're going to do two sessions each one. Uh, we're going to be shooting to make it a 90 uh 90 minute session We're going to be doing them at four o'clock eastern We're still fiddling around with what channels that we're going to be doing it on one of the things that that that we are Going to do is we're going to stream it here on this this facebook channel We think that we might be able to have an audible An alternative source an additional source that we can stream it Maybe to another facebook page at the very least we'll be recording it and posting those videos on facebook that We could go back and and get and share with our staff at any point in time but You know for your cleaning technicians if you can kind of be coaching them up and as many of them as you can Have available at four o'clock on wednesday and fursday of next week um We're going to have a an online quiz Afterwards that people can take a test and if They they pass that they'll be getting a certificate of completion They uh, you know take the test they enter the name of the company that they they work for that would be on their certificate of completion as well um What am i what am i missing lez I don't think you're missing anything The only other piece is for the people that were concerned about Not wanting it to be here because they don't want their employees to come here That's why it will also go on facebook so that you don't have to bring your employees to this live version But then they won't have a live version They will have a recording that they'll be watching which is a different experience. They won't be able to ask questions Yeah, this one will be live the streaming and I'm going to test I think that we have the ability to stream two different facebook channels at the same time if that's the case We might pick another one that uh, is more generic. I'm not sure what that would be at this point But but we've got options All right. I'm looking at you guys. Well, thanks so much matt. Thanks so much for your help All right. Thanks. Good stuff We'll uh, we'll see you here tomorrow And uh, we'll make give it our very best effort to start on five o'clock sharp. We can do that list. We can do it See you tomorrow. Thanks guys. All right. Bye y'all