 Welcome to Sailor.org's Professional Etiquette course, part of our professional development program of study. The courses in this program are designed for adult learners who want targeted skills that they can immediately apply in a professional setting. Practicing Professional Etiquette will help you navigate the workplace and interact with your colleagues wherever you may work, at a construction site, a medical facility, or a buzzing corporate office. It will also help you stand apart from the rest of your colleagues in the eyes of your superiors. The golden rule holds true for professional etiquette. Treat others the way you want to be treated. This is our first mantra for this course. Common courtesy and manners are not just for family gatherings anymore. In this first unit, we'll not only explore professional behavior, but also establish an understanding of how our conduct affects others. Unit 2 is all about communication. We'll go beyond the water cooler and pay particular attention to how technology affects our communication in the workplace. Do emoticons lighten the mood of an email? Will poor spelling affect the perception of your writing? We'll review the dos and don'ts so you and your colleagues know you've got your job under control. We'll take a deep dive into diversity in Unit 3. A look into how awareness and understanding affects communication in a global workplace. Learning and respecting customs, ideas, and taboos will not only keep you from embarrassing situations, but it will also encourage a positive work environment. As you go through this course, you will focus on integrating internal attitudes with external behaviors to enhance your professional image. Let's get started.