Why Howard Johnsons failed

Clip of customer experience guru Lou Carbone's presentation. Talking about why Howard Johnson's failed.

Experience Engineering:
http://www.experienceengineering.com

Follow Lou Carbone on Twitter:
http://twitter.com/lou_carbone

Buy Lou's book "Clued In: How to Keep Customers
Coming Back Again and Again" here:
http://www.expeng.com/publications/cl...

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  • Education

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