 Okay. Hi there folks. I'm Heidi Joy Trethaway with the OpenStack Foundation and thank you for coming to this lightning talk about the user survey. I have a few more copies of the user survey coming over from the Media Lounge. So if you didn't get a copy, hopefully I will have them here before the end of the session. Also, because PDFs are wonderful things to have, if you go to openstack.org forward slash user hyphen survey, you can download your copy of the PDF. You can also watch a four-minute video where I'll go through the highlights of the 12 most important slides or findings from the user survey. So if you don't feel like digesting all 66 pages of the full-length report, you can definitely do the four-minute video. So let's talk a little bit about the user survey. What I'm hoping to cover here is to give you a little more insight into some of the key findings and then also answer your questions. I'm really thrilled about how many folks are here and I'm really eager to have a conversation with you. So please don't be shy about raising your hand. I will repeat your question for you for the camera. So in terms of demographics, what we see is increasing user diversity. And just to give you context, over the last 12 months, we've surveyed more than 2,500 individuals in our community. Only about a third of the people who answer one survey also answer the next one, which means that we have, although a broader base of users, we're not just surveying the same users over and over again. It also means that we're constantly starting from scratch, in a way, in terms of marketing the survey and getting it out to the to the full community. We know that 32% of users have more than one role and Cloud Architect, which was actually just in the last year, we started asking folks if that was one of the ways they referred to themselves. That's our top person. What we hear from the survey in the 1800 plus verbatim comments about OpenStack, our comments about the community, about technology, and about things they'd like to see improved. And so one of the things we'd really like to do after this cycle, because we were kind of hustling just to get this report created for the for the summit cycle. But afterwards, we'd like to really dig in further to those 1800 verbatim comments, which either came as a result of the Net Promoter Score question, where we followed up and said, what is the primary reason why you might recommend OpenStack to a friend or colleague? Also, we asked, what do you like best about OpenStack? And also, where are the room, where is their room for improvement? And so in those things, we have a lot of comments, a lot more context and detail that we could share with the development community from the users. We know that IT makes up the greatest share of users. But if you look over the last several cycles, the slice of the pie that IT dominates is shrinking. We're seeing more and more diverse workloads, diverse industries using OpenStack. And also, I'm really excited to share with you that we're seeing greater geographic diversity in that 61% of users, 74% of deployments are physically located outside the United States. And this summer, we hope to launch the user survey in multiple languages, including simplified Chinese, traditional Chinese, Korean and Japanese, specifically targeting Asia, knowing that we're going to Sydney for the next summit. So that Australia, New Zealand, as well as Asia regions, we're hoping to see much greater participation from the user survey and to reduce the language barriers that the user survey creates when it's only available in English. So I really am excited about that. And I hope for those of you who live in that region, you might also share this with friends and colleagues, because I'd like to see more representation there. One last thought, and this is countering some fud that we see pretty regularly. Folks are saying, oh, yeah, big corporations can do it, small corporations can do it, but midsize, I don't know. As recently as a couple weeks ago, I saw a journalist writing that. And I just want to point out that the demographics that we are seeing in the user survey absolutely counter that, that in fact the largest share of users is midsize organizations. You see a nice even distribution of organizations of all sizes using OpenStack. And I also want to point out that when we just look at those organizations that registered deployments, this number is largely consistent. So let's talk a little bit about some of the user perspectives that we saw. One thing that we did differently this year is we used a different mechanism for visualizing the data on business drivers for OpenStack. And for the last several cycles, users have consistently told us cost was the number one reason for choosing OpenStack. So I thought it was really interesting that what bubbled up to the top in this survey was avoiding vendor lock-in, followed by the opportunity to accelerate innovation and increase operational efficiency. So there's a good amount of debate on the user survey team about what does this mean and how is this changing. But ultimately, I think it's important that we keep a pulse on why people are choosing OpenStack and what can we do to improve adoption or to make it easier and better for people to adopt OpenStack. So I want to pause for a second and ask those folks who are part of either the user committee. We have a couple of user committee members in the room or the user survey working group to please stand up. I'd like to acknowledge you because you did so much work to support this effort. Come on, people. I see you. I see you. So thank you. These are some awesome folks who not only dug into those 1800 verbatim comments, but also looked at a slide deck that was probably 90 slides long, each of which was a complicated chart to crunch just like this one. They read through that whole 66 page report multiple times and they are instrumental in helping to shape the way this report looks. Why I think that's so important is because although I'm an employee of the foundation, I feel like this needs to be that community effort that really reflects what users are thinking, not what the foundation is thinking or not what foundation marketing is thinking and as I'm a member of the marketing team. So I would also encourage you to be a part of the user survey working group which does require a confidentiality agreement so that we don't inadvertently expose any user's data, but does give you some really wonderful insights into what users are really thinking. I like this quote here. OpenStack is a force to be reckoned with, a powerful array of cloud features that businesses have come to expect. One thing that is not my favorite thing to tell you about, but honestly, we need to talk about the good, the bad and the ugly, is that according to our net promoter scores, we saw them drop pretty much across the board to a certain degree. And this one was one of the more positive charts that shows that users with more recently launched clouds are more highly satisfied with OpenStack. But I'm reporting these less exciting NPS numbers because I think it's really important that as a community, we embrace that good and bad and really dig into those comments about where people feel like OpenStack has room to grow, particularly they refer to the user experience of OpenStack and manageability for OpenStack as being areas where they'd like to see OpenStack improve. And the cool thing about that is that if you look at the community generated roadmap, we have a session that we've already completed at this summit and it's recorded. It shows how the community generated roadmap top priorities actually align perfectly with those issues that the users addressed. And so the user survey work group actually compiled themes around what are the comments from people? Like what are we hearing over and over again around manageability or user experience? So I was pretty excited to see those themes come forward. Thank you for asking. The question was what is NPS? NPS stands for a net promoter score which takes the percentage of people who rank you a number or who rank you a nine or a 10 on the scale of zero to 10. Those people are considered promoters. Folks who say zero to six, they're considered detractors. Seven and eight considered neutral. And so if you take the percentage of promoters minus the percent of detractors, that equals your net promoter score. I have one more question. Yes. To repeat your question, you're asking why are the N numbers as they are, you can see them underneath like 2010 through 2014 is 80. The N numbers represent the number of deployments that indicated that they were launched in 2010 through 2014. So it's the number of respondents for each of those bands. I want to skip forward a little bit. Just as we don't have a ton of time to talk a little bit about deployments because I want us to think differently about this chart, which we're always so fond of showing when we talk user survey, which is showing the percentage of deployments that are in production. In this case, the percentage of deployments in production edged up just one point year over year. But the object of the game is not to get us all the way to 100% of clouds in production, right? We want to see new clouds constantly coming online. And so what was so exciting and encouraging for me to see is that new projects are indeed coming online. When we looked at the number of clouds launched in 2016 and 2017, that's the majority of clouds. And the average age of an open-stack cloud is just 1.68 years. So that was some exciting stuff to see come out of the survey. We also saw more, most open-stack users running Mitaka and Newton. And this is one of my favorite kind of very colorful charts to show you kind of give you a sense of how the clouds migrate over time to the newer releases. One more thing I wanted to kind of make a point of before I take a couple more questions is the idea that the average cloud is using nine projects. And you might be wondering, well, which nine projects in general, they're running all of the core services of open-stack. Among open-stack core services, 89% adoption or greater among all the clouds. And then also just we're seeing a lot of projects grow in adoption and full use. These projects are gaining in popularity. And then finally, users indicate they're really interested in adopting these additional projects. So I want to pause here and take some more questions. And I have additional slides that I can kind of skip over to, to talk about specific parts of the user survey. But I have to repeat your questions. So go ahead. Yes, many people are, I'm sorry, I'm having trouble hearing you. So I'm having trouble repeating the first part of your question was that I had mentioned that open-stack, one of the top reasons for adopting open-stack was avoiding vendor lock-in. Okay. So you're asking for a net, so he's asking if there will be additional impact on open-stack adoption as Microsoft brings forward another alternative to VMware. And that remains to be seen. And when we see it, we will see it in the user survey. I'm not sure I have a greater comment than that. Okay. Any other questions? Yes. Yeah, I'm really glad that you asked that. Yes. So we are asking different regions, or we're asking everyone worldwide to answer the user survey. And then if you would like to analyze the results, for example, just for the Asia Pacific region, then what you can do is go to open-stack.org forward slash analytics, apply one of the six global filters, which includes geographic region. And then you'll be able to look at the results that are specific to your region. I'm afraid the last lightning talk went a bit how you can get that data. You would get that, you would get that data through this website that I have up there. How do I get the data? How I get the data is that we are requesting folks answer the user survey, and then that information goes and populates our database. Yes, exactly. We saw about 24% of respondents to the survey from Asia last time. And I'm sorry, but I have to wrap up, but I'd love to talk to you a little bit more at the end. So thank you very much for attending.