 I feel that the courses at the Fort Worth University have given me a lot of extra tools that I didn't even think that I needed in order to be there for my team in ways that I never even imagined that I could be as far as caring about them and their work. What they're dealing with, with respect of how their work can be affected by that so that I can best help them through situations that might be difficult. It's just helping me all around with conversation with how I'm thinking methodically with team building curriculums or outings, how to address customers that are very aggressive and trying to be a resolution, making every opportunity of dealing with a person in person or on the phone, making it a one call or one situation resolution. I'm my new employee that just started with the city in January. I directed her to the Fort Worth University site so that she could look through and see any classes that might interest her in the future as far as her goals and where she'd like to be. I always try to stress with my employees that I want to help them to get wherever they want to go and hopefully that will help them to produce the best work that we need. I definitely start with the Fort Worth University courses because there's so much variety in there and I feel that there's help for anyone at any level in the city in there.