 Welcome to our community conversation with Shannon Dunn. Shannon is the 2020 Rising Star Award recipient, and she's the assistant director with the University of Florida Information Technology. And there she manages instructional design and educational technology. Welcome, Shannon. Thank you so much. I'm so happy to be here. So we know so painfully well that it's been hard during this last year for our most vulnerable students to engage in during the pandemic when they lack access to broadband connectivity, you know devices that are appropriate or both. What is the university done to try to close this gap? I suspect that a lot of us feel that no matter what we do we could do more. That said, I'm really really proud of what the University of Florida has achieved so far. One of those programs has been additional support for our mascot branded aid agator program, which provides direct to student financial assistance in the form of grants. So students can use those funds to purchase technologies that are required for coursework that can include computers as well as peripheral devices. Students apply online and in the spring of 2020 alone nearly 3,000 students received aid agator emergency funds totally more than two and a half million dollars. The provost office also didn't take it for granted that they knew what the pain points were, which I think is really smart. They ran multiple surveys, student surveys during and after our transition to remote. And one of the biggest takeaways from those surveys was that our traditional definition of at-risk students, which often includes limited income, limited access to housing or health care, might need to expand a little bit. Angela Linder, who is our associate provost for undergraduate affairs, has suggested that we need to consider more intersections of need and create a more robust and holistic view of student needs and the definition of risk. Because while traditionally we've defined at-risk as a high risk in a single area they're also cumulative. So low and moderate risks in multiple areas we saw particularly during the pandemic created some really difficult situations for students. So part of that vulnerability is financial but part of it is also just where students are in their academics as a result of the stressors in their lives. So undergraduate affairs has launched a tutoring program that is free of cost to many or most students and it connects students who have performed well in courses previously with students who seek out support currently, which is which is really nice for both students. So when the internet was was young, you know, I'm thinking back a while ago, let's just say, there was a lot of talk about how technology could have a tendency to isolate people around the year 2000 I think was when the book Bowling Alone came out. And now there's a change and I think we're starting to see ways that technology can can actually connect people, connect people and resources and really that it's one way to address the the mental health and well-being challenges we have now. What are you experiencing in Florida? Here at UF we've put a lot of effort both before and during the pandemic into connecting students quickly and easily with the right services and with each other. This includes a recently launched student success website which functions a little bit like a concierge to connect students to services and to resources regardless of where they are in our organization, which is very large and very complex. We also have a virtual student union site and that connects students to extracurricular organizations and to events and our counseling and wellness center expanded their online presence and remote services really quickly. We've also got a training for faculty and staff on identifying and connecting at-risk students to support resources and it utilizes a type of basic VR simulation for social-emotional learning and I admit that I was very skeptical of that going into it and I actually found it really impactful and I learned a lot from that. So kind of more broadly and harkening back to my mom's technology resistance, I'm not sure that the questions about modern technology right now are that much different from those that we talked about when other technologies were new right because when the printing press was new and radio was new and when television was new I think we encountered similar questions and where we have to continue to engage is around the ethics of these technologies and making sure that we're using them to take care of one another, making sure that we're asking the right questions and designing technologies to meet the needs that we want to see. So I think we can do that by asking what's important to us about our in-person experiences but we need to preserve about those experiences and why and how we can design and utilize technology to meet truly student-centered goals in our areas. Thank you Shannon, it's been great talking to you. You too. Thank you so much John.