 Hey, good afternoon everybody time Stuart here with Liz Trotter. I guess today is Miley Whalen. This is smart business moves Miley how in the world are you? Oh Fantastic, it's great to be in Bozeman, Montana. We had a nice snowstorm last night And so the skiing is excellent for those that are interested nice My son would be loving that snowboard, but Loving that Yeah, it's magical here. How much snow is on the ground? Oh Probably about a foot but up in the mountains. We probably have about three to four feet or more And I guess it stays that way until until May Then we really go into mud season. So we have beautiful summer a beautiful fall Gorgeous winter and then mud season. So I don't recommend being here in mud season. That's when everything Melts and the trails turned to mud. Is that what they call it mud season? It is Yeah, whatever whatever Agency the Chamber of Commerce is using to promote travel They need to find another one mud season It's when all of us from Montana leave and go go see you Tom in in Charleston, South Carolina Yeah, Molly was sharing that you were in Charleston here over Christmas. Your daughter was graduating from College of Charleston Congratulations It's so exciting when your kids graduate, isn't it? It is. It's fantastic Yeah, so you've done your job. You can check the box You've written that last tuition check. Yeah, they're no longer on the payroll. There's a lot of good things Hey, Liz this just in you are looking gorgeous today. All righty Sharice. Thank you, ma'am Yeah, you see how he just leaves that up for only half a second though, right? He leaves up forever For the rest of the ride I Have my functionality back She's laughing Good to see you Sharice. I'm glad you're here. What are we talking about today y'all? Well, yeah, what are we talking about today? What are we talking about? We're talking about leadership styles and how we're showing up and how sometimes our best intentions could actually create underlying expectations that can lead to judgments and Discord in your business So I'll go through that and it's a it's a different way of showing up as a business leader Nice. Sounds good. I like it. Do you have a PowerPoint Molly? Of course. Of course I do. Yes We'll jump into that Molly you want to just take a minute and tell us about you know your Background and your experience with the residential cleaning industry You bet I've owned Mountain Maid since 2007 and here's my website. You can see our gorgeous mountains and Going through it This this is fall this is when it's beautiful Yeah coming into winter so it's really beautiful and and so we serve We have two locations We serve Bozeman area and then also the big sky Montana area and We do about a million dollars a year Been doing this for like I said 15-16 years now Have about 24 employees. We do have company vehicles. We travel in teams and We're eco-friendly. Yeah, and we don't hear a lot about company vehicles and teams lately, right in the last couple of years A lot of people are shifting away from it doing the solo cleaners. We still are in in the mode of having the company vehicles and And traveling in teams a lot of our homes Are anywhere from 10 to 15,000 square feet and so if you sent one person in there a departure clean could take up to 30 hours One person would be incredibly overwhelmed in that situation. So because of our clientele We do need larger teams to go in. Yeah, no kidding. Can you imagine sending a solo into it a 30-hour job? That's right, that's right. We'll just airdrop food and you know water to you See you in a week. So no this way. It's uh, it's it's really important when clients are in home I mean a lot of these homes have 22 beds nine bathrooms multiple kitchens. So When a team goes in there, they really need to be getting in and out so that they're not under foot with the clients in house Yeah, so Still a team of two sounds like not no, they're only gonna be in there for 15. Oh, that's right That's right. No, we usually send a team minimum is three, but we've had up to six people in a home before to get in and out Wow, okay, so that's um, yeah, that sounds definitely more doable. Oh, yes, he's also teams and cars Yeah, I know she's good. We were just talking about this in the circle last Actually might be in the beginning of this week, right? She's and you were saying how you really love the culture. I know right the huge houses And it is a completely different culture when you're when you're working in teams have an office company cars that whole thing So, yes, that's cool. Yeah, those are some big old houses I know I have big houses, but not as their base Right sounds like it's in your base. Well, wow, right? Yes, so so yeah, so that's that's a us in a nutshell and so my Slide presentation and going into that is really talking about how we're showing up as leaders Even if you have solo cleaners Or if you own other types of businesses, it's really important to How you're showing up how you're leading your teams How you're leading your people and how you're really leading yourself so that you can promote Really amazing corporate culture and so this is what I'm also a part of synergy growth coach. I'm a life and business coach and so Through the years of coaching employees I have then gone into leadership coaching for other companies and for other businesses this morning I was speaking to a group that was business to business group I've presented to women's groups. I've presented at ISSA as you guys know you both are presenters there as well. And so through the business coaching I've really learned how to cultivate What I would call self leadership and so that's what we'll be discussing today Who doesn't need a little bit more of that I know Liz you love leadership. So this is ideal. This will be this will be fun for us today I got my remarkable all ready to go I dropped the link to synergy synergy growth coach in the chat as well. So Anywhere through this or afterwards if anybody wants to follow up with Molly on anything that you hear today that would I presume Molly would be the best way to get ahold of you. Yes, please Well, actually just today somebody reached out to me Molly and wanted to know if I knew somebody that did stuff similar to what I do But in other industries, so I'm thinking that you might be the person for them to talk to And that would be great. We can see if it's a fit. Yes. Yeah I'm trying to remember what she said he does like Recreational equipment, maybe hmm something like that Recreational equipment. What would that be? Is that like a jump castle? I was thinking it was more like a Sweet sex for some reason. I don't know where I'm getting that idea. She might have said something like that It could be anything from kayaks to skis. I guess it can be Right. Don't know. Yes. She actually did tell me Um residential and commercial play sets. Yeah Oh, there you go Yeah, all right. Sounds good. All right. All right. I'm on over All right to your duck Molly. Yep. We'll go ahead and go to the the next slide and so Since this is a new year. We are in January a lot of us Develop our goals for the year, right? So we have our budgets created We have our big harry audacious goals that we want to achieve And it's interesting we've um With goals, they're incredibly important because you want to have those benchmarks on Whether or not you're hitting industry standards You also have to have a standard for your teams and cleaning Or hitting your sales numbers client Satisfaction whatever it may be but a lot of times when we have goals, there's unfortunately um an expectation around them So for example, some of my clients have come to me and and they've said to me that Um, for example, I decided to go for dry january. That's my goal. I'm going to be dry january I don't really drink that much, but I decided to jump on that bandwagon and they talked about how Putting that goal on themselves all of a sudden stress them out They started to become crazy to their children and to their spouse and to their employees And she's like, I don't even drink that much, but it was such a stressor on my life That I became a became a maniac over it and A lot of goals that we set especially personal goals, whether it's to lose weight or go to the gym or whatever it may be If you go to the gym regularly in november and you're there It's kind of a ghost town. You've got all the equipment to yourself. You've got the the trainers You're in the classes. You're enjoying it You go january one and you can't even get in the door, right? And so but then by february You're back to not that many people there most people on self goals last about two weeks and it's It's and so these goals that we could only it's about two weeks. Oh, it is real It's really terrible if you think about it if you're really trying to change something What it takes 17 times to create a habit and takes three times to break the habit So if you say oh, I'm going to go to the gym tomorrow And then you oh, I'll go the next day or I'll go the next day So those are the things that happen. And so when we have these goals personally or even professionally We can start to really put pressure on our teams, right? We can put pressure on ourselves pressure on our teams We want to hit these numbers. We've got to do $10,000 this month because whatever it may be And how you're showing up how you're presenting it Can put expectations and then judgments On those around you and yourself And and goals tend to be a bit more rigid And and and so that expectation is really hard. So if you go to the next slide For me tom. Thank you So just being really aware of the expectations and the judgments And how you're showing up as that leader are you showing up In those expectations. So if I expect my team To my sales team to bring in five new clients a week Let's just say and it's friday and I've only received four new clients instead of five How am I showing up? Am I showing up in gratitude? Am I showing up that stressful because now we're behind So next week we have to have six I am I um rewarding them based off of those expectations in my You know taking bonuses away How how am I showing up as that leader? So you can start to see if I'm showing up the I expect you to get five new clients And my sales force looks at me and says I didn't get it How are they feeling? Right they're they're feeling like they're judged and they're not hitting the benchmark So just being really really aware of those goals and how We're showing up around them. And if you go to mean Realistically, they're not hitting the goals, right? I'm like, you know how you should feel you should feel like you're not hitting the goal You know why because you're not hitting the goal Yes, and so then does that make me feel good and want to come to work tomorrow So if I'm on my sales team and I'm not hitting the goal Yeah, it's it creates stress, right? So then I'm coming in and I'm sitting in my car and I'm turning off my car And I'm thinking gosh. I wonder what Molly is going to say It's Friday. I don't have the five new or whatever it may be and how are they showing up around it? Yeah And then are they when they speak to the next client? Are they talking to them in the way that's Like I've really got to get this And if I don't get it, it means what what who I am isn't good enough And Molly's gonna think I'm not good enough So do you see how it just starts to layer? And in a lot of businesses are faced with employees that are stressed They're faced with employees that that have You know mental high and anxiety and here we're creating this environment Of a perfect storm of anxiety And wait, let me let me make sure that I'm understanding. I don't think I'm understanding. I think what you heard is setting goals creates anxiety and Is that what you're saying? So so you've got to be really careful goals are really important, right? So you have both So you have the linear so if you really want to advance your company You've got to set some kind of goals or business standard, right? You have to open. Yeah, right something But you've got to be careful. You're managing the expectations around the goals That's what i'm talking about. Is that clear and you layer over that dry january and it's kind of like the perfect storm It's a perfect storm. You can't you know, so now you're dry january and you're expecting sales and you have to go home and You know, so so as you layer more and more on professionally and business And personal just think about the expectations that you're putting on yourself and no wonder we're living in this You know, I I shouldn't be watching netflix right now because I haven't hit my sales goals Whatever it may be that you're judging and putting those judgments on yourself Does that make sense? Yeah. Yeah. Yeah, that's better. Yeah. Okay. All right. You're not saying You're not saying don't you're setting us up for our next step I'm right and it's and it's it's about managing expectations. It's not that goals are bad Okay, good. I like that Before getting off of this slide we're saying searching for circumstantial evidence to be happy Can you explain what that thought is? Yeah, so when you're looking outside of yourself for happiness You're going to struggle in that so if I look outside of myself for for Whatever it may be. So if I'm expecting Right Somebody to show up in a certain way and they don't Then I'm disappointed. I'm disappointed Right, so if I want my my team of cleaners to show up on monday morning after New Year's Day Right, and I'm expecting them all to show up and half my team doesn't show up because of whatever You can understand how I could be upset by that Right, so because we're putting the expectations that you're going to show up to your job Yeah, and so when you're looking outside of yourself for that You'll start to see how I can disrupt this Thought you you still want your team to show up, right? Yeah But the way that I'm going to present it You'll see how it changes when you stop looking to the outside for self-fulfillment Okay, all right. I'm looking I'm looking forward to it. Okay. So Expectations are super tricky, right? Yeah, and they can happen unconsciously Around the world. We all have these expectations, right? We just do so we have expectations on If I send out an email, I'm going to get a response right away or if I if I expect my team to To present themselves in a way that they are ambassadors of my company And if they don't then I'm disappointed, right? You can think about all of it Go down the list whether you have children whether you have employees Whatever it is If I have it in my head how somebody should react Yeah, or Then it leads to a chance of expectations which leads to judgment And and it's and it's detrimental and we don't even realize we're doing it So if I would text you right now Liz And you didn't respond to me because you're you're on a you know live conference, you know live event And and then I get disappointed because you didn't respond to me right away. Yeah Especially if you're expecting that I always respond within two minutes. Now I don't You could see that as oh my gosh. What did I do? There are so many things. What did I do? Why doesn't liz care about me anymore? What did I do? Why is liz angry? um, well Did liz get a new phone probably would never occur to anybody Right. It lives on smart business moves again, probably never. So I have talked about this Very very often. It's one of the things that we talk about in foundations is This idea that I got from What we call labor and industries in washington states like our workers comp. It's controlled by the state And I had them come to my place of employment and kind of doing audit on everything and One of the things that she told me that stuck with me and this is years ago now was that Expect unmet expectations is the number one cause of all labor claims Sure And if you think about that that is crazy She said yeah, you can look at every labor claim that we have And it's hard to find one that isn't because of unmet expectations Wow that just really Gave me a very interesting perspective on how important Those expectations are for people, right? And how fast it can devolve And big problems because they turn into judgment like you said If you remember we've we've had a friend at the show as a gentleman by the name of don fin And he used to be a plaintiff's attorney for labor type cases and he does a really good job of laying out that Almost, you know, almost all the time when a company gets sued over something like that They deserve it that they there's reasonable things they could have done to avoid it to getting to that point, but they were You know not managing expectations well Or some cases not at all So i'm totally on board with this idea Yes Yes, so It's just really interesting when when you start to realize that expectations are Happening when we're in an unconscious way Yeah It's really mind-blowing. I mean we expect our neighbors to shovel their sidewalk We expect to go to the airport and get on an airplane and not be stranded For five days we all these or tennis or yes, whatever it may be Or you know if our cleaning crew is supposed to show up at a client's home The client's expecting them at a certain time and they're expecting them to clean the way they think It should be done. Yeah without articulating it. So think about in in any kind of business The the expectations and then the judgments and then the disappointments It's vast and it's endless And and it's really hard to manage Everybody's expectations when you're a business owner Including your own and how you show up Right So so let's go to what what might help shift this I've got shoveling sidewalk is an expectation of my neighbor stuck in my head Is that a thing that if you don't do that within a certain amount of time? It's like bad attica your neighbors gonna find in bozeman You get absolutely fine if you do not shovel your walk. I don't know what it is And I think it's within like 12 hours So your sidewalks must be clear and even though it's the city's sidewalks You as it's your responsibility because it's in front of your home Wow Yeah Sick or have a bad back or I mean hire someone Tom stop your whining Usually neighbors are really kind and they do it for each other. It's it's it's really magical when you When when you're here that neighbors start to do it for each other Nice, I guess that is the the bozeman way of paying it forward, right? We just buy each other coffee We shovel each other's driveways So Yes, so So let me introduce something that's everybody has heard it's such a big buzzword But this this living an intention instead of expectation And intentions shift everything inside of you And inside of the teams and who you're reaching out to so intentions are really the driving force before behind the manifestation Of what you know, you want your life to be and what you desire And it creates abundance and it keeps you conscious and in the moment And in the present. Oh, I'm so sorry my cat just My computer So there you go, well, anyway, that was intentional That was intentional. He's trying to let me know something. So anyway, so so being present being positive so for intentions you have to be present you have to be positive and You're cultivating a A positive quality. So I'll get into some of those but I'm going to show you a little bit difference if we go to the next slide Please So we are Please like that's right. Uh, please go. I know this is interesting. So, um But we are we are creative beings. We are constantly creating whether we are conscious or not So even if we don't have an intention like if we if I came into this meeting and I didn't have an intention I'm it's still an intention Whether I'm consciously doing it or unconsciously doing it and if you live in the conscious you can really create A powerful way of being right So if my intention is to be fully present with you and to listen intently and to Collaborate then you'll feel it if my intention coming in Is just to talk and not be fully present you would feel that as well and so um, so if you really want this expansive way of living and the flow of goodness and abundance Creation of intentions is really really powerful. And if you go to the next slide, please Clarity is really really important when you are developing and creating intentions. So if you say my goal Um for today is to call five people, right? I'm going to call five clients. That's my goal today What happens if you only call four Right, then you have some kind of expectation judgment Disappointment could be placed on you But instead if you said I placed on you You can put that on yourself Place it on yourself into you. So it doesn't feel good. So have it land I want to call five people today and I only called four How does that feel Right versus. Oh, so here's here's my dilemma here I think that what happens with a lot of people is I'm gonna I'm going to call five people today at the end of the day. I only called four, but I had a good reason Sure. So there's that and then you can then you can make excuses Yeah, there was a snowstorm my phone went down. Um, I had to shovel my computer I had to shovel the sidewalk. So then people get into Um reasons why it didn't happen and I don't know about you But how many of our employees have made thousands of excuses for why they didn't do something and how often do we appreciate their excuses Even if they're valid About as often as I appreciate my own excuses Right and so instead if you were to say if if your intention is today I'm going to be present and I am going to whoever I speak with They will have my full attention And I will give to them in a way that is of service and good will Let that land And that's a lot different than saying I'm going to call five people and I only call four Because then if you do only talk to four if you only do Right. Yeah, it is with intention and purpose And it's more expansive Right and and it could be that when you're talking to I think you're four people you're constantly thinking I've got to talk to the next person I got to talk to the next person. I don't have time They're you know, this person's been Keeping me on the phone for 30 minutes and I got to talk to somebody else or my day is going to get away from me So do you see the difference in the expansiveness? I'm not sure. I think you might have lost me. This is what I heard. I heard If you're setting numbers Then you're gonna end up in a bad place, but if you Don't think about numbers and you just think like Esoterically, then you can feel good about yourself even if you don't make your five numbers That's that's what I heard and I don't think that was the message It it's really not so I know It's really not so the really the biggest thing is is if your intention is to really connect with your clients Okay, and in in that moment to make more money So if your intention is just to make more money, yeah, then your intention when you are Contacting or interacting with your clients. Yeah is to be as as Present and in the moment With them as you possibly can because when you give yourself and you are present and in the moment To them the money will come and because the connection They'll feel the connection and they'll want to do more business with you. So They will they're not just a number. So if I'm calling I'm saying I gotta call bob Okay, bob. Do you want do you want my services? No, okay? Okay, bob. I gotta go I gotta go because I gotta talk to the next person because I gotta call George and George might spend money with me And it's the end of the month and I've got it. I've got to make my numbers and George You know, are you interested? No. Okay. Okay. See you George. I gotta go talk to him Yeah, I gotta talk to somebody else instead of being Whoever comes to me. I'm gonna be fully present. I'm gonna be expansive I'm gonna come from a place of service and goodwill. So is this how you I mean Setting expectations with yourself Is this also how you would set expectations for Other people on your team people that maybe you are We're working for you doing sales for instance Yeah, so I'll take my team for example They'll have three cleans a day and they've got, you know, they're 10 000 square foot homes And they're walking into a client's home And if they go into that client's home thinking about the next clean and the next clean How are they going to treat that first client? So that first client is in their way Yeah, that first client's in their way from getting through their day Or for sure. Yeah Or is it that you state to them I have all the time in the world And you are the most important client right now And if your team walks in with that mindset How does the client feel? Like they're the most important client right now It's kind of tricky managing that though because they still need to go to the site Like it or not. Yeah, they do but but it might But it's kind of magical because when they do this I know it sounds weird But they tend to get to all the clients anyway when I used to put this constraint on them You got to get these done and you got to leave and you got to leave by 1115 and And I put these constraints and this pressure on them and this expectation Every home was a disaster and I was getting called from clients saying they didn't finish and they didn't finish the floors or Whatever whatever this situation was so so it's really Interesting when you start to let them know that they're the most important client and if you run into time issues call me and we'll resolve it and I don't get called Awesome because they're not seeing So they're operating I think what you're saying is because they're not operating from a place of constraint So they just don't see constraint and they just keep moving forward The constraint isn't slowing them down, which means they can get through with their jobs more quickly or on time And it and it's all Right, and they're not stressed. Yeah without the stress. That's right feeling. Okay, right I guess so if they're really clear and if the team is clear and they walk in and they say this is the most important client Then it's amazing when you say clear you mean clarity of Of their intention of their intention it has to determine the intention I asked them to do I help them along with it. But when they have A clarity around their intention like their intention today is to do the best that they can That that their intention today is to show up in a resourceful place Where they feel supported and they can provide the best clean they can possibly give And when that's their clarity and that's their purpose it's amazing that that's what they provide Instead of saying you got to do this and this and this and if you don't do it this way Then you're failing the company and the client Do you feel the difference on the two? Of course. Yeah. Yeah So I can easily see the difference. I I feel like Like I'm getting stuck here That because this idea is such a different type of idea That we've got um employees that are coming in and they're setting intention Um because we're all very much about what's in it for me Right where we're all thinking about what's in it for me Making the shift from if you focus on what's in it for the other person you will get what's in it for you Uh, kind of as a byproduct. I I feel like that's uh Pretty heavy lift right there taking people from you know completely change their perspective Especially because it might be coming from a place of my intention is to get done with these houses as quickly as possible So that I could have time with my family and bring balance to my life and not be working as much and I can see how it would It's that focus is going to have to stay there keep keep focused and keep that intention Going in the right direction like setting the values What this is where we want to keep pointing at this this this place over here because otherwise I see it being Like too big of a too big of a an option too many options Are you well, that's why clarity is really important and it's Be positive and it's got to be in the now It can't be in the future. So it can't be that I've got to get through You know five homes so I can go home and make dinner and put my kids to bed So so it's it's really important that it's in the now So right now What is my intention my intention is to to perform at the highest level? I can my intention is to deeply listen to you My intention is whatever it may be so that it shifts it out of this expectation That if I if I don't do a good job, I'm going to get fired If I don't do well the client's going to you know complain So so it's a different shift in the mind when you're walking into a client's home and saying you are the most important client And I am going to do my best To do to provide the type of service that I know I can give you It's totally different. Okay and and if and a lot of Technicians and cleaners get in their mind if there's a client that is complained They get in their mind where they they have a block and they don't do they don't perform well at that client's home So how can you shift that block? Because they're going it is a completely different way of thinking for sure Creating that shift I can see how it really is quite quite a bit different than how How people normally process things. Yeah, and um It's interesting because we do see a lot of people focusing in on the past My focus is always on the future and now your focus is on the present and I can see how How all of them have their place as it's interesting hearing about the now What's what's the name of Eckhart tolls? Well the power of the now. Yeah the power now and so so Stress and struggle and worry are in the past and in the future In the now you have absolutely everything that you need And if you are building your company and you're building your teams and you're building morale and you're building What you want to manifest this year? It's being really clear and it's being in the present And it's and it's based off of positive qualities Okay And the goals are important. So don't so so the linear part is important. I'm waiting to hear how we're gonna Also in the future. So I'm trying to hear how we're gonna well the goals are important But in a daily practice in the way that you show up daily, it's really important How you want to manage those expectations? So As a business person I have budgets. I have I have goals You know Yeah, my north star of where I want to go because you can't sail a sailboat not know where you're going, right? So you've got to know where you're going and then once you get That direction Then how are you showing up every day to create what you want to manifest? So if I want to lose weight, right? And I shift it to I want to be healthier So every day I am making decisions on how I'm going to treat respect my body And nurture my body and how am I going to? create This this this body of health Instead of I want to lose 10 pounds right that So you you've got to because then if you don't lose 10 pounds you start to fall into the You know disappointment and things like that. So in your business if you said I want to hit 1.5 million And each day that you are working towards that and how are you showing up and how are you Manifesting it if you don't hit 1.5 and you hit 1.3 The expectations and the disappointments may not be as strong Because you've been living in this world of intention Of showing up as the best leader you can be Showing up as the best owner that you can be showing up And uplifting and raising the waters for all Instead of just a number Even though it's important to try to hit it But you're managing the expectations around it. So would the feeling be then? Um based based on this idea My goal is 1.5 But if I'm living in the moment And I'm doing living with intention and clarity every single day when I get to the end and I've only hit 1.3 I'm kind of like oh well because at least I had a good Trip on the way here at least I'm proud of the things that I did even if I'm not proud of where I got Or that I didn't yeah So so think about when every day you wake up and you write down what you're grateful for Okay, right your whole body shifts right you you're seeing the good you're seeing the good in people You're seeing the good in your life Yeah, if you always looked at what you didn't do well Every day and you wrote down five things that you didn't do well Versus what five things that you're grateful for I don't think it's either or though, but it's not either or it's kind of like the glass It's not only half full. It's also half empty. No It is so so It's how does it land on you and how are you showing up? So which one feels better for you in the now In the now Right and if you really want to push push and stretch and get to that 1.5 And you're and you really want to manifest it Then how do you do it in such a way where Where it is uplifting and growth and forward movement instead of beating yourself on So right basically you're you're saying that go go for the go for the goal But do it In the now and in a place that the the journey is not misery Have that's right. You're gonna be good and your chances of getting in there are Potentially better because you're using more of the positive energy Right. So if you're in my in in in the cleaning industry and you have Employees and you're coming in stressed every day and you're coming in frustrated and and Who's going to work for you? Right if you come in in that in that sense of intention And they feel the intention aren't you raising the waters of your company? Do you do so it's it's how you're showing up as a leader and it's shifting it's shifting from these unconscious ways of Being in expectation to shifting into manifesting And creating and having intentions right and it's really powerful making things happen instead of To use to use more like Down to earth words making things happen Instead of like waiting for them to happen or expecting them to happen or having Having a feeling outside of your control you have a feeling of being in control today correct And you're very proactive and and you're in you're driving towards what you want and you're driving towards that manifestation And you are it's it's not you're showing up tongue doesn't it sound a lot like my be better training It is focus in on the future But also while you're be better today be be your best self today This is doing being being your best today is how you get the future that you want Yeah, it does it does sound very much like that. Is this is Molly is this incorporated into your training like if You for for some crazy reason you would hire me as a cleaning professional Is this part of my onboarding and training process you Teach me how to to manage my day embracing some of these philosophies It does so when I when I go into an interview I'm asking them. What's your intention? You know, what are you what's your intention with this company? Because you're starting to change things Around instead of people saying well, I just need money and I just need to work for money You're starting to change The reasons of what is your intention? And so when I'm talking to my team What is your intention today? Was your intention to your clients? What is your intention to each other? What is your intention for yourself? And and it starts to disrupt and it starts to change things As it changes the way they speak to each other it changes the way they interact with clients It changes this this feeling that Everybody's out to get me that she doesn't like me or the client doesn't like me or if if I I make a mistake That that it's because of who I am that I'm not good enough Right instead of looking at okay I'm you know, my intention is to do the best that I possibly can today And if I make a mistake I will learn from that mistake and I will course correct That's hugely different than I made a mistake. So it's because of who I am that I can't clean Or it's because of who I am that she doesn't like me Or whatever whatever the story is Yeah, it it disrupts So the last time we were together tom I really talked about the fixed mindset versus the growth mindset And this is another layer on that where you're taking shame-based meaning out of Not succeeding so if you're a business owner and you have you have entrepreneur syndrome, right? Where you know, everybody sees the great aas and you're so afraid that somebody's going to pull the curtain back and be like Oh my gosh, it's you, right So this is This is changing and disrupting all of that. It's like If you're showing up with intention of being the best leader you possibly can be It starts to disrupt This idea that you can You cannot fail Right. So if I fail it means I'm an imposter If I don't know something it means I'm an imposter And instead my intention is to be the best leader to do the best in my business. And if I can't Do it I'm going to find someone that can or I'm going to learn how to do it And my intention is to learn my intention is to read my whatever your intention is It opens up the door instead of shutting us down Okay Okay, I get it. Okay. We'll go to the next Finally, finally. Yay All right, okay So we're talking about intentions being in the present moment. So you you're gonna love this lis We're gonna we're gonna shift from the future into the present So we've been kind of talking about this my intention is show my client's appreciation By contacting five a day until I reach them all So feeling that that doesn't you know, it's like it's out there And then if I don't do the five and then the judgment and the disappointment Versus my intention is to be open and responsive Giving caring goodwill to all my clients in the way I reach out and connect and How they connect with me. So It's not putting a number. It's not it's not doing all that I don't know which one of those you think is better So let's ask tom. Okay tom what what sounds better to you? Well, I think the answer that we're going with is the ladder, but You know, you know, I'm I'm an engineer and you know Everybody needs a number and if I've got somebody who's Performing this role. We would set a goal and if they consistently came in with four and the goal is five You know, it would it be hard to Yeah, I only did four, but you know, I was Care And it's like, yeah, yeah, yeah, do your job and get five Okay, but you know what I noticed that one little tiny word shift in that first one makes it a lot better So instead of having the word by we change the word to while My intention is to show my client's appreciation While contacting five a day until I've reached them all So even if I don't get all five today as long as I am You know showing them appreciation and until I get there I'm golden So because it doesn't say that I have to get five a day. It says until I've reached them all So I I feel like the wild thing works But I I I see how the bottom one is supposed to like release all of the pressure But I kind of want to have a little bit of pressure. I don't do well personally without a without the number I'm kind of lazy So I will float Nobody else No, well sometimes You know Employees need that as well. You know, am I doing a good job? Because I think the idea is maybe they don't well Maybe right so so would it be more? I'm just gonna I'm curious Would it be more beneficial to your company? Yeah, if the Person that's connecting to your clients Yeah connects in a deeper more meaningful way of goodwill and service Versus a number And I think your clients would feel the difference Absolutely. I think if it's an either or Then absolutely we have to go with uh with the or but my suggestion is it's not either or Just like the glass isn't half empty or half full. I think you need both No, you're saying I think what you're saying is you don't actually need the number Right because what it does is the number if I don't hit the five Then I failed So so do you see on it? Why do I feel like I failed though if I was open and responsive? I was giving care and goodwill to all my clients But you only reached four Yeah It's not only you don't need it, but the number actually can be detrimental that it can I can hold you back right Like now I can't I now I can't Do I can't be as open and caring with as much goodwill because I've got the pressure of the number The number is out there like saying hey Like before I even start it's saying hey, you're already behind get going I know you say you want to do it with care and goodwill but do it quickly. Yeah Okay, and do your clients hear it So when when when somebody answers the phone and you're curt or you're distracted or you're You've got 30 things going on a fire is going on and you know the client Yeah teams calling you because they set fire to something You know and then you're talking into a client And you're like that you're like what So so right so so do you see how it's and then you get into Oh, because the team set a fire, you know set a house on fire. I couldn't get to four clients. So So there so all these excuses start flying. Okay, and how many of us like excuses? I don't like giving them. I don't like hearing them. I like and when you and when you're When you're putting these strict parameters It's it's it's creating that judgment and it's creating excuses. Okay Yeah, it's it's an interesting shift, but it is hard Yeah, I have I have to fight through it because I know my argument if I don't bring it up I'll just walk away feeling like okay. Well, that was interesting, but yeah, I don't buy it This is work. This is work though to I mean there's something here I I I I I see there's something here, but it's it's a different paradigm. It's it's it's it's a stretch This is stretching me. Molly. This isn't good. This isn't good The last one stretched you to the fixed mindset and the growth mindset if you remember that stretched you as well and and It was that was it obvious It was you talked about the same. So Of course, I remember it The what what I'm presenting as a way of disrupting the Norms and going about life the same way that we've always done it So if you think about it, how many of us want to go back to 2019? Where we felt like we had more control in our companies, right me So we didn't go through, you know, the whole pandemic when we were shuttered in place Where we couldn't have employees. We couldn't go into clients homes Then we finally come out of it And we can't find employees and then the employees That we do have are holding us hostage, right? And so now we're coming out of it and we're like What's next and so if we have these employees that are stressed and their anxiety and we're anxious and their clients are anxious And everybody's talking about it. Yeah. So if we keep doing the same thing We're going to keep having the same results And if you start to disrupt things and think about things differently even a little bit Doesn't have to be massive But start to think about ways where we're not putting expectations judgments stress on ourselves Our clients or on our employees and what what changes and how do we show up differently? Show up as leaders differently. And then how does our employees show up differently? And if you're speaking to a client and you're talking to them and you say, you know, what what is your intention for For having your home clean. What's really important to you? Then you start to hear what they really need Instead of judging your team Yeah It's it's really different Yeah, you know, it's It's We live in the moment. So live in the moment. Don't spend your entire day Worrying about the past or trying to figure out the future. I mean, it's relevant, but don't Miss the moment and they're both relevant. I mean the past is relevant. The future is relevant But I I think that this is saying, you know, just disrupt your own thinking by living here and getting maybe Maybe just trust that you're going to get different outcomes that will be better That you know, we don't always have to know the how Right if we're if we're working through this, we don't know how we don't have to always know the how How is this going to happen? How is it going to be created? How am I going to get that 1.5 if you really Just think about how your clients would feel if you were really present with them I mean really present And and would they feel a difference and would they buy more and would they have more grace to the team And and if you're really surprised more more grace to the team is a big one Yeah, maybe Just instead of keeping a client for four and a half years you keep them for 10 You do right and I think we all recognize The value there Right So molly if if Anyone in our audience wants to know more How to take you know this concept and apply it in their personal life or their business Can you help with that? Yeah, so so you've got my website up I'm I host monthly meetings. And so my next one is an evening of superpowers. It's here in bozeman I um, there's been about 25 to 30 women that come every month But if you scroll down a little bit on the page, you'll start to see I do offer one-on-one coaching I offer group coaching. I have an accelerated course Are they only women? So I coach both men and women this this is um The um the monthly series is more for the women Okay groups and um, but there are um, I coach teams to uplift teams And I also coach business owners to actually self-actualize and an accelerator program Where they can manifest what they want Whatever that may be Okay in their company. Yeah, is it through all this same kind of hard work You know, it's not easy to disrupt old patterns. It's it's it's really it you you push against it, which is good Um, and and it helps you to start to see Wow, the old ways I've shown up You know the stress or or how I'm showing up at work. It's not working anymore and those of us that are really wanting to to Move forward, you know in 2023 and beyond We can't treat our employees that way, right? They'll be gone not anymore No, and and the employees are kind of driving You know, sometimes I feel like I work for my employees And so they're they're driving the agenda and so how can you create an environment a corporate culture Where they want to work and where they thrive So really what we're saying is let's get our Anybody that's interested in changing your leadership style your leadership behavior. This is this is a this is a program for you Yeah, that's cool. I I mean and we're and we're living in a world where labor is going to be a constraining factor for Many years to come so adopting some of these principles Could could really be the difference of of being competitive in World that we live in today right disruptive mind It is disruptive and it's disrupting yourself too. Yes Yes, we are a smidge past the top of the hour That was fast Molly, thank you. Thank you. This was really really really good mind bending good um We're we're we're done for today. Um be back next monday five o'clock eastern. Thank you again. Molly. Bye. Bye. Thank you Thanks. Thank you. You bet. Bye. Bye