 Hello, welcome back to sailor.org's introduction to human resources management. In this unit, we will learn about performance consulting and how this form of consulting offers something different than a hired trainer. If done properly, this type of intervention can have untold benefits for an organization. Internal performance consulting within an HR department has been around since the 1980s. Typically a company will send an HR representative to create training solutions that will address issues in another department. But what if the source of the problem is difficult to diagnose, or if you do not have the necessary consulting skills in-house? Perhaps the answer is in an external performance consulting firm. An external company can provide you with an outside perspective and see problems that you might have missed. But watch out. It is important to hire a reputable firm with knowledge about your type of organization and industry. A poor problem diagnosis can create even more chaos for the company. Good luck and we'll see you again in Unit 9.