 Dear students, I welcome you in the course of leadership, emotional intelligence and the Cn making. This is module number 145 and now we are going to talk about everyday emotional intelligence and in this everyday emotional intelligence, we are going to talk about writing resonant emails. When we talk about writing resonant emails, we have to be careful that email is a phenomenon and email is an official perspective in which you cannot demonstrate non-verbal cues in the way you demonstrate them in face-to-face confrontation. So the language and the expression of email is very important. For example, when we talk about resonant emails, supposedly this is a simple email which is posted by someone to think about something and supposedly this email is posted from a subordinate to his or her respective boss and in response to this whole email, the boss only says no. So this will be against a resonant email because now we are not able to demonstrate that the email was having some fault, some issue, some error, some misconduct, some misperception. What is that? The only reply that we have got is no, when we sent the message, it was a complete and detailed email. So we have to be very much careful that when we send an email, when we send a message, the second person perceives that message and the reply to that message will be evident that your message has not reached your message correctly. And the message in your message should be fully carried that the other person who decodes it can decode that message correctly. Because in this particular case, where you are only getting a big no you have different questions in your mind and the question can be whether that person was in anger, whether he replied like this, a trigger point in his mind is whether he was upset with that email, a question in his mind is whether he was very busy, whether he did not write a sentence, a thought in his mind is whether there was any other reason which we do not know that the person is only saying no in response to a long email. So we have to be careful about the message we are sending and when we are replying something about that message, what should be our correct conduct. So the right way is that instead of a one word substitution, you can come with a expression. Because remember that the email in particular is not carrying any emotion. There are not many non-verbal cues present in the email which can be present in an emotional conversation otherwise. So we have to be careful that the language of our email, the choice of our words, the expression of writing, where you are using verbal intonation, where you are bolding, italicizing and underlying all these things will change the meaning of your speech and your emotions will be present in it. Dear students, remember that we have to be very much careful in professional dealing. We have to see how we are responding to what we are doing. Whether it is an email reply or a meeting environment, your words, your style, these two things can change the meaning of your speech. Thank you.