 In late 2013, SEM Fire and Rescue set about designing a new medium pumper that would assist in improving the efficient and effective performance of volunteer firefighters when tackling blazers. To gain a better understanding of volunteer firefighters' requirements, SEM worked with the CFA and its members to design a pumper that's easier to use and access, and incorporated new features such as electric motorised hose reels, adjusted swing outlockers, easy to reach shelving, fold out doors and a lightweight expansion frame. Throughout the development and testing stage of the prototype, SEM engaged with CFA members to trial the new features and made amendments to improve the design and functionality, listening to their comments and concerns throughout the process. The judges were impressed by the way in which SEM incorporated new technology into the pumper to reduce the chance of potential injury and fatigue on the operators, and worked collaboratively with the subject matter experts to ensure the best project outcome.