 Welcome everyone to Computers and Tech Hardware Donations for Nonprofits and Libraries. Thank you all so much for joining us for today's TechSoup webinar. My name is Becky Wiegand, and I'm the webinar program manager here today. And I'm happy to be your host for this event. Before we get started, I want to let you know that you can use the chat window on the lower left side of your screen at any time to let us know if you have any tech issues, need help, or have questions for our presenters. If you're hearing an echo, you may be logged in more than once and will need to close additional instances of ReadyTalk. If at any time the audio stream and the slides fall out of sync, we recommend dialing in to the alternate toll-free phone number that Susan's chatted out. We do keep all lines muted to make sure you get a clear recording to refer to later and share with your friends and colleagues. If at any time you need to disconnect, you can reconnect using the green Join Meeting button in your email. You can do that if you have any trouble with the audio or slides, and I recommend if you do have trouble, maybe try it in a different browser that sometimes solves the problem. And for those of you that are dialing in by phone, you can feel free at any time to rejoin that phone number or contact ReadyTalk Support if you need additional help. We do record these webinars so that they are available on the TechSoup website under our Events and Webinars section of our community. And you can also find it on the TechSoup video channel of YouTube within a day or so. You'll see it loaded up there. Within a few days you'll receive this presentation and the full recording that you can watch again, and any links that we discuss by email from me. You can tweet to us at TechSoup or with the hashtag TSWebinars. When you get your follow-up email, and for those of you who would have gotten a reminder or just registered in the last hour or so, you'll see the presentation attached on the right side under Downloadable Files. And this is that green Join Meeting button to make sure you know how to get back in if you have any trouble. Again, my name is Becky Wiegand, and I'm the Webinar Program Manager here at TechSoup. And I am happy to be joined today by a handful of people. We've got Gail Carpentier who is the Senior Director and Chief Business Development Officer at TechSoup. She's helped develop the strategic structure of our product donation programs with all of our partners. And as a way of helping those partners meet their philanthropic goals and helping nonprofits access a large array of donated technology through TechSoup's programs. I'm really glad to have her on. We are also joined by Matt Bauer who is the CEO and co-founder of Sparrow where he works to build a bridge to help people connect across that digital divide with his innovative Buy One Give One mobile model. And you'll hear more about that later. He's a telecom industry veteran, social entrepreneur, and an urban farmer. He enjoys exploring the intersection of people, planet, and the broadband economy. And he's also well acquainted with TechSoup for many years, and he's done a number of webinars with us so you can find more of Matt if you enjoy hearing from him in our webinar archives. We're also joined by Chris Lilly who is the Business Manager at Dell EMC. He works in their IT sales environment and works particularly with small and medium business organizations. And he has helped establish our Dell affiliate program here that we'll also hear about later in today's program. So if you're needing Dell hardware, not just computers, you'll hear about kind of the wide range of equipment and hardware they offer through their program. You'll also see on the back end Susan Hope Bard who is our Training and Education Manager. She'll be on hand to grab those questions in the chat box, no need to raise your hand, and she'll be here to help you with any technical issues as well. Look at our objectives for today. We hope that you will come away with a better understanding of TechSoup's hardware donation and discount programs that are available for your organization to access. We hope you'll be able to name at least three hardware donation or discount programs that are available to you, and that you'll feel more comfortable in accessing those donations through our website. We'll do some of this webinar even though there are slides attached. We won't cover all of the slides because we'll do some of it live sharing our desktop. And we'll spend some time answering your questions. But before we get to your questions, we have a question for you that will help guide us on today's tour of TechSoup's hardware programs. What types of techware hardware do you most need in your organization? And this can be what you think you most need today. Maybe it's what you think you need in six months. Are you mostly needing computers, desktops, laptops, tablets? Are you mostly needing mobile devices, mobile phones? Are you needing hotspots? And by hotspots that's where you can have a little thing to plug into your computer or sit next to your computer to give you Internet no matter where you are. Are you needing networking tools like routers, firewalls, switches, things to help support your network, servers? Are you needing AV equipment like cameras, projectors, music soundboards, things like that? Or peripherals like the monitors, keyboards, mice, things you use as headsets next to your computer. Are you needing office equipment like printers or postage meters? Or is there something else we're not mentioning? Somebody chatted in storage and that I could consider maybe networking. Sometimes you could consider that a peripheral really depends on the view. So I'm not encompassing every type of hardware in my survey, so feel free to chat if I've missed anything. But this will help guide us on what you, our audience today live on the line, is most interested in learning more about because we'll try to make sure we spend most of our time covering those topics. So right now just looking at the poll results, I'm seeing a lot of folks interested in computers not shocking. And if there are specific types, more laptops or more desktops or tablets that you really care about, feel free to chat in. And then I see AV equipment as number two on that list so far, followed by office equipment like printers and postage meters. And I'm just taking some notes while we do this and mobile hotspots. Great. Well this is really helpful. And just as a general thing, we have stuff in every one of these categories. So if you didn't know that already, now you do. And we'll talk about that as we go through our tour. Before we get started with our presenters, TechSoup is located here in our headquarters office in San Francisco, California. Feel free to chat in to let us know from where you are joining today. And if you are joining us from outside the United States, I mentioned this TechSoup.Global website because not all of the programs that we talk about today are available everywhere in the world. Some of them are exclusive to the United States. So we will be looking at the US-based program. I would recommend visiting TechSoup.Global and choosing your country to see what hardware options are available where you are. And just quickly covering who can get Tech donations, nonprofits and public libraries with 501c3 status, public libraries that are listed in the IMLS database, many foundations and churches. Now the criteria for who can get what depends on a variety of factors that our donor partners help establish. So they may say that you are eligible for these programs if you have a budget of a certain size or less. Or they may say if you serve a specific type of community. So this isn't an open slate for everyone to get everything for all the programs. So I do recommend looking into the eligibility requirements and restrictions on any of our programs, but there is a lot available to a lot of organization types. So keep that in mind. And as we get closer into the end of TechSoup's fiscal year, June 30th, which is really just around the corner, I wanted to highlight that there are programs that reset with the fiscal year, meaning that the ones that are affected by our fiscal year listed over here on the left side that you can request donated products or discounted products now. And then as of July 1st, you can often request again. So if you need a lot of stuff in the very near future, I recommend acting soon, and then you will be able to act again as of July 1st. And then we have lots of programs that are not affected by the fiscal year as well. So that's why I link to this page up at the top, and Susan has chatted it out in the box for you just to highlight that there are programs that may allow you to sort of double dip, so to speak, within a short timeframe here between the end of the year and the 1st of July. So we are going to get into donated and discounted hardware. And for that I would love to have Gail come on just to talk a little bit about the types of things that are available. And I can flip through slides or show my desktop to illustrate what kinds of things are available as she talks about some of them. And then I will hop back on to talk about some too. So welcome to the program Gail. Thank you so much Becky. It's a delight to be here with everyone. And as Becky had said earlier on, I've had the pleasure of heading up TechSoup's Business Development since a long time, 2001. And so much about how we do online philanthropy are things I had the pleasure of helping make up. And one of the things that became obvious fairly early on is that while it was not difficult to get software donated, there still to this day I have not found the elusive warehouse full of computers or other hardware products available for donation. Occasionally we get handfuls of these but never in the quantity you all seem to need. And so over the years we've developed a number of different models to make sure if we can get you product donated that at minimum we were getting you really amazing values from some of the world's best equipment manufacturers. And so that is one of the things that I'm happy to chat with about. And I'm delighted thank you Becky for doing the overview about what the needs are for this particular group because as she mentioned we do indeed have a tremendous array of products that are available. And I won't take up time talking about Dell since we have Chris online. But Becky maybe you could bring up the page for our refurbished computer program. And that is something that I also had a lot of fun working with. It goes back to 2004. And we were working with large corporations that when they would do a corporate refresh we would be able to talk to them about donating those computers which would usually be no more than 3 to 4 years old. And then sending them to refurbishers that we have in fact worked with closely to make sure that these are really great values. They come with incredibly low cost software, an OS, an office suite. It comes with a warranty. It comes with an opportunity for you to be able to know that you have TechSoup standing behind this equipment that you get. The other thing that you want to go over is the mobile hotspot tab too. I know that a lot of you are looking for this. We know that libraries particularly find mobile beacons hotspots really as important. And so this is a fellow nonprofit that has worked with Sprint to come up with an incredible low cost. And I'm sure we'll get back to the mobile beacon page essentially here. There you go. And so you can acquire this for a minimal amount of money, $10 a year for 4G LTE coverage the price of the equipment will vary but it's as low cost as they can make it. And we've actually seen nonprofits buy these in quantity and be able to use libraries as well and let people check them out so they can have Internet access wherever they are. And so if you have not taken a look at this, and if you've ever been somewhere where you go, I have no Wi-Fi. And you're really needing to be online. This is a tremendous resource and I can't recommend it more highly to you. And then do you want to go to the next tab on the hardware section Becky? And we'll get to there in a second because it's interesting. Sometimes people will write to me on the forums or directly to go, are you guys going to have hardware? And I can point back to that we have had things like Cisco on board since 2004. Now Cisco has, as Becky said, every one of our programs have slightly different rules. It's one of the interesting parts of TechSoup is that we recognize that corporations really care who they give to. And just as much as I am always interested in who Becky is donating to, I'm not going to follow her lead every single time. She's not going to follow mine. And our corporate partners have that same attitude and as well as they should. It's their resources. And so by your budget size, by your mission type, as Becky also mentioned by your physical location, there are going to be restrictions. And of course the presence is also that there's only so many products available. When I talk to new donors, and we'll talk a little bit later about some exciting new donors that are going to be coming to the site soon, that I offer them two guarantees. One is that none of our partners go bankrupt for philanthropic purposes, which means we put boundaries and limits that help them be as generous as they can be. And that is definitely something that our nonprofits that come to TechSoup really have embraced that they understand that to be able to get great resources there has to be some give and take on this. And so my thanks to all of you. And one of the things, Becky, if I can get off topic for two seconds, one of the things that most people do not understand about TechSoup is that when you see an administrative fee, as you see here for the Cisco products, not a penny of that goes back to Cisco. What that is, it's the one time that nonprofits pay a small administrative fee, pennies on the dollar, directly to TechSoup in recognition of everything that we make possible for you. And in return, what you guys do is something magical. It means we're not waiting for the next government check or a foundation grant that has lots of restrictions about how we do it. Every single one of you that has ever made a request from TechSoup makes it possible for us to serve the world and every nonprofit without restriction. And so if you haven't patted yourself on the back about that, you should because that's an important thing and we can't ever thank you enough. Because if we were limited to traditional giving cycles, we would never be able to be in 236 countries around the world in their territories and have distributed, I think we're inching up on Becky, $9 billion worth of technology around the world. So when I started, we were a little regional nonprofit here in the San Francisco Bay Area and every single one of you made that growth possible. So thank you for that. Becky, can you go back to the hardware page? I know that we have I think one more thing which is probably the Dell products. Yeah, New York hardware. And so I'm going to skip that one and let our friends at Dell talk about that. But what I can tell you is that as we look at different models, we've tried a whole variety of things. We've tried putting refurbished products on the site. We have partnered with folks like Dell to create affiliate programs where they bring special discounts forward for nonprofits. And one of the things I love best about Dell is that they were the very first organization to not just make nonprofit discounts as part of their day in, day out delivery, but they allow your staff and your volunteers to also receive these same benefits. That's also something that I'm delighted to say that Matt and Sparrow Mobile allows for which is part of how I was selfish enough to convince Becky that these guys should be especially spotlighted because we all know working in the nonprofit sector is tough and that if you can get extra benefits and somebody recognizes the hard work you do and the safety that you provide to society, people like Sparrow Mobile and Dell really should be congratulated because that's a benefit that we all can appreciate. So Becky, anything else you'd like me to dig into? Great. Thank you so much for that, Gail. I just want to show people one more time how we got to this section where I'm going up to this product catalog on the upper left side of my screen. I can scroll down and get to our hardware center and that's that landing page that Gail and I were, that she was talking about with the four tabs of Mobile Beacon and Dell and refurbished computers. There's also tabs where you can just look at networking equipment for those folks who are interested in setting up your servers and VPNs and firewalls and switches and need that kind of equipment. And then our refurbished computer program. And since we do have Chris on to talk about Dell, I want to spend just a second going into the refurbished computer section of our site. I showed it in the tab but I just want to show how to browse this section because there are so many machines that come into this program. And as Gail mentioned, these are factory refurbished. These are business grade. So for example, if a company like General Motors, I'm just using them as an example, if they go through and switch out computers every two years for their tens of thousands of staff people, they may have 10,000 computers that they're putting out of service after two years of use. Those are still high-end, great business grade machines. And so we've got partners who are refurbishing that level of a machine and you can search for them by laptop, by desktop. You can search just for monitors and you can also extend warranties. Depending on the refurbishing partner some of them have a 90-day warranty, some of them have a one-year warranty. So read those details to see what makes the most sense for you. But if you're looking for laptops, for example, you can click on that in the drop-down which I actually have loaded already and just scroll on down the page to see some of the laptop options available and what kind of warranty is included, what comes on the machine. So you've got Office 2010, Home and Business, you've got a one-year warranty. So these include your Office suite already many times. They include your operating system, some of them are Windows 7, some of them are Windows 10. So again, look at those details, but it goes on and on and on down this page. And these are just laptops. You can look through any of these different categories. And of course, you can find the specific model numbers when you click into the specifications so you can do a quick search online to see how it rates by all of the different business standards and read your CNET reviews and things like that before you request anything. But you can look for these. We also have tablets in here which there was a link on that main hardware page to the tablets too. And then you've got your standard business place towers for example like your Dell OptiPlex machines. And these again are the refurbished ones. Sorry, Chris will talk in just a minute about the Dell program for the brand new Dell hardware through our affiliate program with them. But I just want to show kind of the variety and what to look for when you're looking at these specifications. So for example, if you want this Dell OptiPlex 780 desktop Core 2 Duo Windows 10 comes with Office 2010, Home and Business, and a one-year warranty. You can click to view those details. You can read the specifications. You can learn about the eligibility. Look at the details on this hardware. And then if you decide you want it, you log in if you're already a TechSoup registered organization. And then you can add that to your cart. Easy peasy. Now these typically ship directly from our partners who provide these. So if it's coming from Interconnection which is a company up in Seattle that does factory refurbishment, it's going to come directly from them. If it's through the Dell affiliate program it will come directly from Dell. And you get to choose some shipping options. Shipping is free unless you need it expedited for all of these. And our refurbishment program also includes free take back. So at the end of that machine's life you don't have to pay to have it electronically recycled. It includes sending it in to have it recycled at no cost to you. So it's pretty amazing in that regard as well. And a good green option. So Gail has something she wants to add here. Just before we get into our other two participants that we'll have some exciting stuff to share with you, I just wanted to call out a couple of quick things. As many of you talked about the need for projectors, our friends at InFocus bring us an ever-changing mix of products that they have low inventories on at very special prices. Particularly, I'd love you guys to check out the InFocus projector that you'll find on the InFocus page. That is a value that is the best you're going to find in the U.S. And so that's a very exciting program. And I don't think it showed up anywhere on your poll list Becky, but we also do have a robust program with Pitney Bowes through those of you that are doing physical mailing. And so we're trying to always increase this. So one of the things I'm hoping to learn from this at the end of the webinar are where your pain points are and what hardware I should focus on bringing forward to the next generation. So Becky, thank you for letting me jump in. Becky, absolutely. So yeah, I did include kind of in the general office equipment category postage meters. So I'm just showing that on the screen. And if you noticed watching where I was browsing, I browsed the first time to the hardware center, but you can also go directly to the refurbished computers or to the networking equipment. But then I also just browsed by donor or company and I went directly to Pitney Bowes for the postage meters. I went directly to the InFocus, sorry, partner for the projector which also had like sound bars and other interesting some tablets. I also want to show one other one before we have Chris come on because for those of you who said you were really interested in AV equipment in addition to the InFocus projector that was mentioned, I wanted to just show JourneyEd really quickly. And I have their page loaded up on our site. And this is another affiliate type program where they are a partner and you pay a small fee to us, $10, and that gets you access to a whole range of donated and discounted products through their site. And I can show it really quickly and I call this out because of the AV equipment being the second highest that you all voted for in the front end. You can't access this site without paying that $10 admin fee, but they have a whole bunch of different software, hardware, AV equipment, classroom tools. So if you have an after school program or something and you need classroom sets of software or kits for things, electronics, they have a lot of different things. But I wanted to show they have a variety of tablets and desktop and notebook computers as well. So this is another resource for you. They often do have iPads that are refurbished. So we don't have a lot of Macs in our catalog. They do come in and out sometimes, but if you are needing Macs this is a good another resource to look to. But they also have a whole section of music and video production. So if you are needing video cameras, if you need sound boards and you need, they've got a wide variety of projectors in their program. They've got headphones. We also have a headsets.com program on the TechSoup site. But there's a lot of other things that are available in here for those who need AV in particular. So I would really recommend checking out the JourneyEd program if that's something you need. And Gail is going to weigh in one more time here. I promise I'm almost done. But the one thing you should know about JourneyEd is that this was a unique partnership. And these folks are part of the world's biggest educational resellers. And they have gone to their partners and again made a special request to extend their educational program discounts to nonprofits who reach us through the TechSoup catalog. So Becky, I just wanted to make sure that they knew that these are just not regular reseller environments. It's really a very special negotiated relationship. So thanks. Becky Yeah, absolutely. And previously people couldn't access this unless you were a K-12 or a university educator. So this is a really great opportunity to access some of those additional types of programs that now we have through this partnership that Gail helped create. So I'm really glad to show that as an additional option. And before we switch off completely to our other guests, I also wanted to highlight the TechSoup Boost program because this is a program that TechSoup has put together. And I kind of see it as our annual greatest hits program because it's a one-time fee for a one-year subscription. It gets you access to a number of donated tools or waived admin fees, training resources, access to memberships, and things like that. And it kind of gives you a starting kit of resources to access. And so for example, you can get the Adobe Photoshop and Premiere Bundle. So these are software or subscription benefits, but there are also hardware benefits. So here are some other subscription benefits, deeper discounts on hardware available through this. So for example, you can get these wireless headsets. You can get this Core 2.0 desktop Windows 10 machine for $99 as part of the Boost program. You get additional discounts on the mobile beacon hot spots. So I just wanted to call that out because a Boost subscription is $99 for a year for small organizations. And I believe it's $129 for mid-sized organizations with a budget up to $2 million. And it gets you access to all of these things. Many of them are free. Some of them are additionally reduced or donated and it also includes things like trainings. It includes a $25 voucher toward anything else on our site that you want to request to reduce the admin fee on another purchase of anything. So a lot of benefits that come with the Boost program as well. So I just wanted to mention that because it does include some hardware benefits. So now I'd like to go ahead and have Chris come on the line to talk to us a little bit about the Dell affiliate program. And I'll go back to that page which again going through our catalog I can browse by donor or company. And I can just go to Dell and click on their name. And I'll go ahead and mute myself. So Chris can come on and tell us a little bit about the Dell discount program. We're really glad to have you on today too, Chris. Thanks for joining us. Thank you very much and thank you everyone for allowing Dell to be able to talk to our nonprofits. I've got to tell you, it just gives me such joy to know that we can partner with people that are really out there to impact the community or people or our environment. And I would say that I would love to try to help you get there. I can definitely talk a little bit about what the Dell affiliate program can do from a discount perspective. But I'll start with this. It's hard sometimes when you're talking about all of this technology, all this different hardware and software and services, they can get really tough. And what you do best most likely is impacting the community around you. What we do best is helping you guide, guide you through our solution services and our technology to help impact that community as well as you possibly can, at the lowest cost you possibly can. So obviously TechSoup and Dell are partnered together to put you in the same playing field as some of our big, large companies that we partner with to give you the special resources dedicated to ensure your company's success. Now we do have a quarterly discount offering section that if you go through the one-year membership, you will have access to those discounts for exclusive member discounts for business and personal use. So earlier they mentioned not only does your business get this benefit, but also your personal use with our personal products as well. So I think that's something that we can definitely help not just your business, but everyone in your site that works for you that you can recognize. I think one of the best things about Dell outside of our hardware is the solutions and the success of those solutions. At Dell we do have a lot of customer stories that we'll talk a lot about, you know, the industry or services or the type of services that those companies provide as well as locations that we've had success in. So whether you're looking at security, storage, how to get your end-users devices like their smartphones or their Apple products, how to secure those with sensitive information, we have the expertise on our end to help guide you through that. So you're spending less time trying to figure out this world of technology and doing more time in your community and the people in the environment around. Obviously these exclusive supports and services are for you. A lot of challenges I find that when we work with nonprofits is trying to understand sort of the tax exemption facilitation. That's one of the things that our dedicated U.S.-based small business advisors can do, help you with is walk you through that tax exemption process which as you all know is sometimes very convoluted and difficult depending on the state. So we can walk you through that and we have a host of people around that really get you there. At the other side of it too, you know, not just there at the point of sale but after the point of sale. Sometimes things go wrong. We don't want you to be out there down without being able to communicate and collaborate and impacting your community. So we can be there for guidance up front throughout the entire process and then afterwards to help you resolve any issues you might have and then think long-term about where do you want to be. At the end of the day, there's a lot of technology refreshes that happen and we can identify your needs and even the needs of your people and help you build a workforce of tomorrow right now, today. So we're very happy that we have the ability to partner with our nonprofits and libraries. We do have a specific website for exclusive member discounts. We do have a U.S.-based small business advisory team that will be walking you through that process to be able to get the best discounts that we have as well as the services and solutions that are great for your business. Any challenges you might have at the tax exemption certification through our Dell.com process, we're there for you. So again, very, very happy to be able to work with you. There's no limit to the amount of people we can help, the amount of computers we can work with or the discounts that we can work with you as well. Obviously, the website that we have for you to look at and that we'll present if you get into the membership has those discounts right on the web, very easy. But if you work directly with our small business advisors, we can help bundle the right solutions for you. There's a lot of technology outside of just the hardware. Would that be security, storage, other software that we can show you what we can do? It was interesting when I was watching all of this through this demonstration, I looked at a lot of the technology that was out there. I'm thinking, I know that guy for that. I know a girl for that. I know people that can help out in each one of those items that we're presenting today. So really wanted to be there. So let's talk a little bit about the savings. You know, we have OptiPlex desktops. I think that was one of the top recommended desktops that was out there that was search on TechSoup, latitude desktops for business as well. Then we have a lot of really amazing ultimate PC experiences through our XPS line for our home use inspirants as well as if you're looking at a little bit more design and professional creators, we have a professional precision line. And then at the end of the day servers, storage, networking, we have it all. And then don't forget about your electronics accessories and software. If you're looking for displays or docking stations or any types of client peripherals, we can help you walk that through too as well. So again, we have a lot of quarterly discount offers. We have seasonally high discounts, which is coming. We want to be able to help you out through that entire process. And I don't know if there's any other questions you had for me, but again, thank you for letting Dell be part of this affiliation program with TechSoup and its members. We're really looking forward to working with you. And if you sign up, we'll be reaching out to you to walk you through that process. Thank you so much for that, Chris. And I just want to add on to that that you request that one-year membership for the $10 admin fee, or it's included if you get a boost subscription so you don't have an additional $10 to put out. And that gives you access to this page. And the reason I can't actually scroll down on this page or even show you the full link is that that's what you get access to with that $10 fee. And that gives you access to those coupon codes to get those additional discounts. But once you do that, you can make as many requests as you want in that year. So you only request the access one time. And then the next year, if you need to buy other hardware, then you pay to get access for another year for $10. But if you know that you're coming into a period when you're going to be needing to replace out the hardware, whether it be replacing out laptops for your staff, or you need docking stations, or you need desktops, that you can get that, and you can place multiple orders throughout the course of the year. And that's done directly through Dell, so you get access to that expertise to help you figure out what makes the most sense for your organization's needs. And like I said, it's the $10 fee comes to help support TechSoup's programs and our ability to continue expanding those. But we have lots of helpful articles and guides and resources that are available here through TechSoup as well to help you select the right hardware for your needs. And all organization types are eligible for this as well. Regardless of their operating budget, so this is one that is wide open to the organizations that are members of TechSoup. So if you're not currently registered with TechSoup, it's totally free to do so. And then you pay the admin fee for the programs you want to access. So if you wanted to access this Dell affiliate program, you'd pay that $10 and then that would get you access to their additional discounts through their site. And they've got cameras, they've got laptop bags, they've got all kinds of stuff that I'm always like, wow, I had no idea that they did that. And I've always worked on Dell machines. I'm on a Dell latitude myself right now. So Chris, you wanted to add something else? I followed that. Yeah, I didn't mean to interrupt. I forgot to mention as well, if you have an issue, I think one of the questions is on there right now. If the discount doesn't work or who do you need to call? We will call you. You will have a dedicated small business advisor for your company. So if you need anything, of course you can call the 1-800 number. But you will also be given a contact for one of our agents to be able to reach out to you proactively to work with you. So again, once you move into this membership fee, we will be proactively sending you information about us and how you can touch us to help you out. And then finally, one of the things I forgot to mention was the Dell advantage rewards, the finance solutions that we also have available. So when you sign up for Dell, you're also getting Dell advantage rewards which allows you to have free second business day shipping and up to 5% back on your purchases that you can put right back into your technology needs with Dell. And then finally, sometimes we need to have financing solutions and we also have that to ensure cash flow options that help your business needs. So remember with Dell, we have the dedicated people. We have the Dell advantage rewards for you, financing options, and obviously the discounts that can help you through everything. Thank you again, Becky. Thank you so much for that, Chris. I know Gail mentioned this, but just to add to that as a reminder that the Dell program is not only for your staff at your organization but it can extend outside your office too. So for example, before the holidays, Dell had a whole bunch of special things for their affiliate program that they put out. And I could use it to buy my husband a laptop because it was open to us to use as well as our organization. So I thought it was pretty fantastic that we were able to get access beyond just what our office needs were that this program actually extends out. So you can use it to support your community if you serve people who need access to low cost but high quality equipment that you may be able to access it through this and make those purchases on their behalf too. So I want to go ahead and switch gears now to have Matt come on and talk to us about the Sparrow program because I want to be conscientious of time so we can get through everything. And I'm going to go ahead and just browse by donor again and go to the Sparrow program on our site. They were previously called Better World Wireless. So if you were familiar with them a few years ago they have changed names and expanded their I think really inspiring business model. I can say that myself after having known Matt for a number of years and really appreciating the work that they do to bring mobile technology that you can actually feel really good about working with. So thanks so much for joining us today Matt. Tell us about Sparrow. What is it? How do people access it? How does it work? Great. Thank you Becky and Gail and TechSoup. And great to follow you Chris and Del and your great partner in the community as well. And thanks everyone for being on the call today and for all the work you are doing in your communities and for the world. Sparrow was actually started alongside TechSoup in the TechSoup community and we are really excited at the progress we have made and been able to over the years now really grow and improve all of our offerings and what we are doing. And as a core Sparrow is a national wireless carrier, resale carrier bringing the buy one give one business model essentially to the mobile services market. And so for every customer that signs up every retail customer we donate device or service to someone through one of our giving partners. And we are excited at this point to have over TechSoup customers from the TechSoup community in over 30 states now as customers. And really moving to the dynamic and what the market is and the opportunity from a buy one and a give one standpoint. It is hard to believe that as it has almost been 10 years just a couple months short of when Steve Jobs stepped up on the stage and held the first iPhone of the world to see this thing has become alongside food and energy and water kind of the fourth component of our lives. And you have more bold subscriptions than people in the country and then at the same time you have about 43 million people living in poverty and I know many of you are serving them and helping to make their lives better and help them to get out to self-sufficiency. And we estimate that about half of them don't have access to modern reliable mobile funds of service. And there is actually a new research report from Pew Research Center on this that has just come out and I'll put that up at the end of the session that really supports that and describes the dynamics of how that is happening. So our promise to our customers and to the community is to the customers we are going to provide the highest quality possible service and also with a real high-touch customer care, fair, transparent pricing and then to the community on the give one side that we offer through our partners really high impact programs that are changing lives. And what that looks like essentially through some examples of programs that we have ongoing today and that we've done over the past few years in the areas, our main areas of impact are youth, women, refugees and homeless and you can see many of the names here in the organizations are TechSoup members and mostly nonprofits in the communities serving homeless and refugees and causes for youth and women. And some examples of those with Rush University for instance to the left using mobile and apps and platform and bespoke services to work with homeless youth around mental health issues and sleep issues and Black Girls Code where we donated devices as part of our launch and 10,000 girls across the country have learned how to code on Android devices as a result of that. Our refugee mobile program has a great writeup on the TechSoup site and that's a year and a half long. So it's a mix of devices for service and both that we're doing as part of that. So that's the impact that comes out of the other side and I would welcome any folks on this call that if you have a need or you have programs that are using mobile to contact my information is at the end of this presentation, please reach out and we're loved to discuss either side providing mobile services to the organization or staff and your volunteers as Gail mentioned that we offer it to the whole community as well as on an impact front that there might be a way for us to work together there too. So in highlighting why Sparrow on the retail side and not the violence side and the services we provide to TechSoup members we offer a 5% discount on services, 10% on devices and the benefits are across the board to the organization's community. We have high quality network coverage on multiple networks and in most areas the networks really become mature and the difference between them becoming much smaller. We strive to have the fairest, transparent pricing and plans that are simple, gotchas and we've done this like I said alongside TechSoup community the whole way. So we're very focused on a hands-on type of service on a concierge type service and I'll describe that on the next slide. And then the social impact that's coming out the other side which is a full circle into the community that we're serving here with TechSoup. On devices we're actually relaunching our pages and the products and services as we speak it will be happening. And please anyone who wants access will give you a preliminary look and you can be the sort of first ones in and if anything I'm talking about sounds interesting just email me and I'll be happy to send you that link to the landing pages before they actually go up in the coming days. But on the new offerings that we have and that we're putting up from left to right offering mostly refurbished factory certified refurbished devices which are the highest quality like new devices but at a obviously discount over what you'd have to pay for new devices. And the refurbished market really has grown up. I mean this stuff is all happening at lightning speed and it's such a common thing and everybody has one either in there and right now or they're using all days. So it's not like we can necessarily teach you what it's all about because everybody's using it every day. But what we can do is take advantage of the market dynamics that are going on. So instead of us trying to put all the devices on here that are out there there are a lot of places where you can get devices and so we offer our concierge service as well. So customers call us and say hey I'm looking for this particular type of device or this is what I want. We'll go out and help them find that and then bring it on to our network and offer our services via that. We're also putting out donated Google Nexus 5 devices and that's part of this new and again I can send you those links. There's a limit of 5 per organization and it is coupled with our service but these are great devices. So for we have a limited time, limited quantity but those are going live again as we speak and I'm happy to send you that link. And then we're going to offer on the new pages a curated small set of Apple and Samsung devices as well that will be changing as stocks will allow but we're going to look to have the best quality, best price point and what folks are looking for there. So refurbished has grown up so much it's really the best choice for the environment as the technology curve has really started to tail off as well. The difference between a 5, a 6, a 7 it's becoming less and less as it goes on. So then refurbished really make a lot of sense on many different fronts. And moving on to the service and the pricing bundles we've factored into 5% discount here and so the numbers are not quite as round as they always are but you'll see that we have different levels offering unlimited voice and text on everything and the per gigabit is changing as you go to the more expensive options. And then we offer family, quote unquote family pricing as an organization or for families for additional $20 per person per device and again the networks that we're writing. We have multiple so we're able to find the best match for where you are in the community. The other thing to discuss is the Just Plan where we offer and this has actually been fairly popular in the community is just paying for what you use at a fair price. The discount is in factored into this because it would make the numbers not so pretty to look at but there is an additional 5% off of this for tech suit numbers and if you're not using a ton of services each month this is a breeze. Or if you have a group of 5, 10, 15, 20 folks in your organization this actually ends up being a great way to trim costs. We've seen that in a lot of cases paying for a block plan with a lot of people this actually ends up saving quite a bit of a cost. So that's really, I see we're coming up to 8 minutes before the hour so I'll stop there and just focus on questions and whatever else we have left but thank you all again for the opportunity to speak with you and please get in touch. Matt at SparrowMobile.com and I think we'll probably show it on the next slide too. So back to you, Becky. Thank you, Matt. I really appreciate you talking about your program and I love the buy one, give one model. I think that's really a great way for other nonprofits to support programs that support our communities that need access to technologies and help close the digital divide that we see ever widening as communities that have resources grow in their access in their broadband and communities that don't lagging far behind in many parts of the world including in this country. So I'm really glad to have you talk about your program. I've gotten a handful of questions about where to find where to find tablets on our site. So I'm going to go back to sharing my desktop really quickly and just show again our product catalog and how you can browse for different hardware. So I'm going to just click the hardware center. You're right in pointing out that we didn't talk too much about tablets. We talk mostly about laptops and desktops and that's what's featured on this page but there are a lot of tablets. It just really depends, as I mentioned, stock comes in, comes out. We get new models all the time just like in the regular computer market. Computers are ever changing and there are always new models. So I recommend looking through in particular the refurbished computer program which has some new products as well so you can browse the RCI catalog. And I will just click through here and show here that right now we just have featured laptops and desktops, monitors, and warranties but there are often tablets in there. It's just a matter of kind of looking around. You'll also see in, I know in the focus program there's a tablet in there. So you may want to just search our site in this little search bar for tablets. So there's this infocus queue tablet. There's this monitor. There's keyboard cases to add to that tablet if you want to be able to have a keyboard attached to it. So there's things like that. And JourneyEd also has a number of tablets. We don't have a specific call out for tablets in here right now but depending on the stock we get sometimes we have more and we will have a call out for tablets. So I know that's not a great answer to how to find them but it is one way to search because it really does depend on the stock. Like I said, sometimes we get Macs, sometimes we don't. Sometimes we have iPads, sometimes we don't. And in general we don't have a lot of Mac hardware because we don't have a donation program with Apple. So it is largely PC based across the board. That also goes for what we find in JourneyEd where they may have some iPads but there's not too much with MacBooks across the board because we just don't have donation programs with Apple directly. I have answered a lot of questions in the chat but I also just wanted to show before we get to other questions and start wrapping up that if you're not sure what you're eligible for that's the best way to move forward whether you're already registered or not is to click on this product catalog and scroll on down to check your eligibility. If you're already registered with TechSoup this will bring up all of the donation programs and discount programs for which you are eligible. If you are not registered with TechSoup you take a quick little quiz that's popped up on my screen. You answer if you're a C3, where you're located, and again this is the TechSoup.org site is for U.S.-based organizations. So if I just pick Michigan, my home state, I can scroll on down and I select my organization type. And these types are based on the IRS's NTE codes so we didn't come up with these categories. These are the way the IRS designates different organization types. And I can say I am a youth activities type of organization or whatever most closely matches your work. And then I can select my organization subtype and I can say that we are a youth development program. And again you may find that your organization legitimately could fall under multiple organization types. So I recommend do the quiz multiple times because you may find that one designation opens up a wide range of options and another is more narrow. And if you legitimately do that work in good faith there is no reason why you shouldn't be able to access the one that has the wider, more open eligibility. You enter your roundabout of your organization's operating budget. I'll say we have a $30,000 operating budget and I'll check my eligibility and it will take just a second to load. And bam! I've got a whole list of the programs for which my organization is likely to be eligible. And whether you know what all of these programs are or not, you can click through to learn more about any of these at your convenience because all of this stuff is likely eligible. Your organization is likely eligible to be able to receive donations or discounts from all of these different programs. So I definitely recommend check this out. If you're already registered, you log in first and do that quiz and it will show you the same thing. But it will only show you the ones that you are confirmed to be eligible to request from. Now that doesn't mean you haven't necessarily met your quota for the year. If there's a limit on how much you can get if you've already requested, you may not be able to request more until the end of that year. But those are programs that you know you can look to and find out more about. Feel free to use the search bar. Feel free to check out these different hardware sections of our site. And feel free to browse directly to the donors and companies that we discussed today or any other ones that you are interested in. If you want to see about the Cisco options available to you, just go to Cisco. If you know what you are looking for, somebody earlier mentioned Microsoft Server and Microsoft Server Calves. They don't need the physical hardware. They have a server. Well, go to the Microsoft program and you can find that. So it's not that hard to get around and we hope that you will take the opportunity to check out some of these programs and many others. There are a lot of slides in the slide deck that you can that help take you through some of the tour of the resources. And it looks like we've answered most of the questions. Darryl asked, how often do InFocus and JTouch monitors come available? I checked the site often. I don't know, Gail, if you have an idea of how often those come in and out. That's a really good question. Unfortunately, the tablets which had been one of the most requested items in InFocus only shows up when they have inventory that they can share our way. So I have the same issue that you have. So it is one of those things where the best thing I can suggest because the last time we had the JTouch big display screens, I learned about it that we had 12 that we could distribute. Our team rushed to put them up and so sometimes it's not even a day notice before it goes up and down. And then Becky, one quick thing, I think Matt needed to clarify something about the Nexus phone so I'm going to let you put him online. Sure. Go ahead, Matt. I'm sorry. Yeah, thanks. Real quick, I think I forgot to mention the Nexus 5 devices are donated and they come with Sparrow Service that is discounted, but they are donated a great value with that great device. So just want to make sure I got that through. Thank you. That's kind of nice to be able to go through and have phones that you don't have to pay off on your bill for month after month. So Matt, that donation is really generous so thank you for making that possible. Yes, thank you. So with that, I want to go ahead and wrap us up because we are at the top of the hour. I would love it if you would chat in one thing that you, our participants learned during today's webinar that maybe you're going to go and check out or something you were planning to implement. Maybe you're going to put together your hardware plan and put your business budget together for getting these hardware equipment pieces ready to get in the next few months for yourself. Maybe you're going to register before fiscal year end. We also would ask that you take a minute at the end of this to complete our post-event survey so that we can continue to improve. I wanted to point out really quickly other ways that you can learn about TechSoup and learn to increase your own capacity around technology. We have this great new course platform where you can find it at techsoup.course.tc to see our full catalog of courses you can access 24-7 at your convenience. Many of them are free. Check that out if you want to learn and increase your tech capacity and join us for our other upcoming events. Next Tuesday we have two events. We'll be talking about nonprofit security best practices, and then we'll be talking about Adobe InDesign in our new 30-minute quick webinar format called Tuesday Tech 30s, each Tuesday at 12.30 Pacific, 3.30 Eastern. You can also join us next week to talk about how nonprofits can be compliant with the Microsoft Cloud. So if you're in Office 365 or any of the other Microsoft Cloud products like Azure, learn how to stay compliant with any regulations or laws where you may be required such as HIPAA or PCI compliance, things like that. And then we'll be talking about Adobe Illustrator in our next TechSoup Tuesday Tech 30 on the 25th, and we'll be talking about advocacy at the libraries with digital storytelling. Thank you all so much for joining us. You'll receive this follow-up email from me in the next few days. Thank you to Matt, Chris, Gail, and Susan on the back end. And lastly, thank you to ReadyTalk, our webinar sponsor, for providing the use of the platform today for our youth. Thank you so much and have a terrific day. Bye-bye everyone.