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Stories from the Contact Center: Improve Customer Satisfaction

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Published on Nov 2, 2011

http://www.astutesolutions.com/soluti... - Customer advocates are your greatest assets. They spend more, stay with you longer and sing your praises. These folks are more than "satisfied customers." They are your future. Unfortunately, despite investing in tools and technologies to manage and enhance the customer experience at critical touch points, companies are failing to create customer advocates for a number of reasons.

Learn how contact center solutions from Astute Solutions empower your agents to offer critical information to your customers. The result, you turn your customers into your biggest advocates. http://crm.astutesolutions.com/custsa...

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