 Hi folks, I'm Mike and I hope you're well and welcome to this slightly unusual live stream that I decided to do only a few hours ago and you can see I'm already waving my hands around. I'm excited. Thank you for joining me here. I've seen it. I've been chatting to a few people in the chat already. I've got Alexi there. Check out Alexi's channel. I've got Mimo Japan. I've got Jeff Noose. Have I pronounced that correctly? Jeff, let me know. I'm really bad at pronouncing names especially foreign names. Great to see you guys here and of course as you can probably see from the title of this video there's something a little bit unusual going on which hasn't happened on this channel before in two years. We'll get to that in a moment. Before I do get into the actual subject of this video I realize that all of you follow my channel because you want information about music, about making music and all of that kind of stuff. Now this sort of relates to that but in a sort of a sideways kind of a way. This isn't about some music software. There's no music software called Bluehost. We'll get on to what that is in a moment. But I'm just going to give a little bit of background to this video okay. So the reason I think this video is unusual is because I do try and keep things really really positive on the channel. This channel has been going now for a little over two years. I've made 200 videos and I've never made a negative video about a company or a service or anything like that. Now the reason for that is and some of you may be saying hey hang on a second you've got to be honest right. But the reason for that is I do get sent products which I don't like. I just don't review them if I don't like them okay. I would rather tell you guys and spend time telling you guys about things which are going to be useful to you okay. And also I like it to be positive. The world's been really negative recently. I like Creative Source to be a place you can come to which is pretty positive right. You can leave all those woes of the outside world behind and come and enjoy making music and learning about that. However I have had an experience with this company Bluehost and it pushed me to the point where I thought I need to let you guys know about it. And that's because Bluehost are a web hosting company and of course musicians, creative people are often wanting to make their websites so they can tell people about their music and all that kind of good stuff. And in the past I have actually recommended Bluehost to people even through their affiliate program not through my videos but just I've recommended it to friends and what have you. So unfortunately the experience I've had with them over the last week or so has prompted me to want to warn people away from them. I'll explain why in a moment but this video is not just going to be me rambling although it is going to be me rambling. I'm going to ask for some audience participation okay just to make a little bit of fun with this. So as I tell you the story about Bluehost and why I would make a video about them I'm going to ask you to give me your Bluehost rating in the chat okay. So you can put something like if you think they're awesome so far in the story 10 out of 10 okay. So I'll just type that in the chat now just to give you an example you'll go like Bluehost equals 10 out of 10. And as I tell you the story you can you know give let me know your feeling about Bluehost as we go along. Now if you don't want to do the numbers then feel free to use emoticons. You can use thumbs up or you can use love hearts or if you're not feeling that positive then use some other emoticons. I really want to see how you guys are finding the story as I tell you. Now if you've got any questions do chime in okay because there may be some things you don't quite follow here. So let's get started because this is going to be a rant. Now I'm going to try and keep exciting. If you can't make it through the whole story because I've got notes here and I'll tell you in advance there's 30 parts to my notes. There's 30 parts to this story. If you can't make it all the way through just leave politely and quietly. I fully understand rants are not for everyone. And just good day to chose and play who's just arrived as well and also Nick Ellis. Love to see Nick in the comments. Some of my favorite people in the comments today. So let's start off a little bit and I'm actually going to start the story today. This morning I jumped on Facebook. I was eager to get out as many good videos as I could before Christmas and I asked my the cakewalk community because I fancied doing a cakewalk video. What videos they would like me to make and bless the cakewalk community. I love you guys. I had so many replies I couldn't really keep up with it right because just phenomenal amount of hey could you make a video about this but this I have a sport for choice and actually I focus I'm going to let you know what you've missed out on. I was going to make a video about my current or sort of about recording vocals and then my vocal chain and what that was like in 2020 and it was more kind of cakewalk based than anything. And I was going to go through that and then I was going to supply all of the stems or multi tracks to one of my songs. I was going to pop that up on my website so that you guys can download that whole song and mix it and do your gain stage and do whatever you want with it. That's what I was going to do with my day-to-day but I spent my whole day doing something completely different. So you guys have already missed out just so you know. So the story actually starts a week ago woke up in the morning got a message from a couple of users say hey your website is down so I went to my website by the way I've just got to go back a bit. I use Bluehost obviously the title of this video for my web hosting so if you don't know much about this that's a company where your website is stored they take care of the servers all that kind of stuff. So I use Bluehost and so I get this message my site is down so I've joined to visit my site and the message on there the error message is account suspended. I wasn't too keen on that message I just paid my bill for a year in advance with them. Couldn't I hadn't done anything wrong and you know put some illegal material or something on there wasn't a good look wasn't very happy it'd been up there for a few hours so first of all I was a bit upset that they were missing forming people given a bad impression. So I contacted them this was the first time I contacted them and I didn't phone them you can contact them by chat let's just have a quick look sorry over here one moment. So this is Bluehost this is their website and they offer all kinds of things five dollars a month fantastic you know build your website with WordPress that's one of the things that I do and then you know you get 24 seven support there wonderful and one of the things you can do is chat with them right away rather than call them or something like that you can chat them. So I opted to chat with them because that's easier I can continue with my work when I'm doing that. So called them up and said hey look my website's not working and they were cool and they said oh sorry very very sorry about this and so they said well the problem is what's happened is is we've had to migrate your website from one server to another that's why it's not working bear in mind they didn't tell me this was going to happen I received no emails from them but whatever they said look the server you're on was really old it was timed to upgrade so we're upgrading all right okay not great but whatever so then they said to me look what you need to do is go to this is going to get complicated really quick by the way go to cloud fare because I use a a service called cloud flare which helps to serve my websites a bit faster they said you need to log into your cloud fare and change the IP address now lots of you have probably heard about IP addresses you may not know what it is so I'm going to give you a quick and easy simple explanation now the web really servers have addresses so that we can reach them they're called IP addresses now when you type in creative source dot net there's no server called creative source the whole internet system has a kind of a log it figures out hey look when someone types in creative source dot net go to this IP address that server to get the information that's a very simplified explanation sorry for any technical people out there who are going well it's not quite that anyway so you need to update your IP address because it's on a new server you need to go into cloud flare and do that so I went into cloud flare I updated to the new server IP address had they given me instructions to do and I made that update and pretty much my website was working right away really really good so so far what's your score for Bluehost I phoned them there was a little bit of a problem I called them and you know they kind of said to me hey this is what you need to do did it 10 minutes later it was working I'll give them 9 out of 10 because they didn't warn me that all of this was happening I'll give them 9 out of 10 you'd let me know in the chat what you would give them at this point so anyway that was all very well and then after like a few hours I started to get some errors on the website a 404 error so every time you would go to my website just this website cannot be reached 404 error okay so I noticed when I went into the back end of my site it was actually using the old IP address and I thought well maybe they gave me the wrong information this is me thinking so yeah thank you Alistair Fraser 9 out of 10 nice we're in agreement there so I actually changed back to my old IP address because it was telling me on the back end system that's where my server was so I changed it and it started working again but it was working but not really great sometimes it was very very slow or sometimes not working for a few minutes but well you know you this is what it sounds like they've asked you to do their job that's true isn't it Nick anyway we've only just started this is point point number five so anyway uh so I what do I get to next I'm going to go there so a little bit a bit about that so yes I start getting messages now when my site goes down I get email messages automated system is checking my site how your site's down and it was I was getting emails saying how your site's down two minutes later your site's back up again so that was happening a lot not really good because I want you guys to get a good service when you go to my site I put drum maps on there I put all different files that are useful for people on there and as I say I was going to put things like multi tracks on there so I wanted you guys to have a good service and I was just worried yeah so 8.5 now Nick I'm in agreement with you so I contact them again and uh I I contact them again and I say hey guys it's not working out I'm getting lots of jetpack these are these messages I get these jetpack messages so they said ah the problem is is you're using cloud flare remember I told you I use a service called cloud flare cloud flare is causing the issues would you mind if we switch you off of cloud flare and switch you on to something called name servers blue host name server I said if that fixes the problem even though the site might be a little bit slower it'll be working that's cool they said good we'll do that for you so they did that for me thank you and immediately my site stopped working completely and that was that's because of an issue of when you change things like that things called DNS entries or IP addresses it takes a while for the internet to catch up right okay this is understandable so they've made the change normally it'll take maybe one or two hours at the most sometimes a bit longer they tend to say on the on the outside of it maybe 48 hours so anyway it stopped working completely at this stage uh after they said that was causing the problem so they changed it so I'm like okay I'll just put up with I waited 24 hours this is now day three of the problems I waited 24 hours you're still showing a 404 error okay so I'm like okay so I started to ask a few friends in different parts of the world hey is it working and people say no it's not working for me either because I know that sometimes it will work in some parts of the world and not others while we're waiting for the DNS to propagate they call it that's the where all the information about where my site is gets told to the whole world all the different servers and things around the world okay so getting a bit techy isn't it so calm down Mike so it wasn't working for a few friends and I noticed still right yeah still um my server address when I logged into the back end was the old IP address so um I contacted Bluehost support again again using that chat service yeah very very sorry sir um we'll have this fixed for you in no time at all at this point they're telling me that I've actually noted it here at this point the customer service person on the third contact said I hundred percent assure you sir your work the site will be working by the end of this call absolutely fine so um that's what I did I took their word for it silly and after a while after we checked the site um we were still waiting for it to propagate this is this you know time it takes for it to go through and it just wasn't working okay so I was getting the 404 error just not working so I contacted support again this is for the fourth time started taking names at this point okay so um the first name I've got for you here and I'm going to put it in the chat I don't mind this is all true so I've got not I'm not defaming anyone here this is Smith uh Damoda and I apologize if I'm pronouncing his name incorrectly this fellow was helping me out now you can rate his performance if you like in a moment um he said that the previous support people should never have changed my ip to that new ip address and that should have been at the original ip address he was very sorry he apologized that his colleagues had done the wrong thing and that it cost me four days so far so okay really wasn't happy at this point um so I said to him hey look this is really uh sorry it does being really slow count was working it does Joe it does work it does but that's another issue we'll get on to that so anyway this is funny so uh anyway he says well we're going to get back to my notes here and follow it so yeah so he said previous people gave me the wrong information shouldn't have done that so I said look can you compensate me a bit it's costing me a lot of time I was trying to make videos for you guys I actually made two videos and this time remarkably um and uh I was trying to deal with all of this off camera so anyway um so he said look we'll give you one month's compensation let's put that into context that's 11 Australian dollars I think that would be around about eight us dollars so he offered me eight us dollars as compensation or not as compensation in dollars but really like uh more like um we're going to give you one month of free hosting in 2022 because remember I've paid in advance so this was his compensation to me after four days of hassle I said that's not really good enough and after I um sort of pressured him for about 30 minutes he went away and talked to his manager and said okay we'll give you two months shock horror 22 Australian dollars worth of compensation it wasn't that happy but he said that he will email me right away to confirm this and uh and uh basically he didn't ever he's never emailed me since that moment so his name was Smith uh uh D'amador I put his name up there give him a rating for me right now so he said he uh emailed me didn't get back to me do you love it when that happens I know we've got to be a bit tolerant sometimes people forget okay so I'm still a little bit tolerant so next we waited and waited and waited for the new dns in the ip which he changed to propagate he promised me the site will work a hundred percent I think this is the second time I was promised a hundred percent assured it will be work so okay after a while the dns did propagate they gave me a URL to check to make sure that these dns is propagated and my site still showed a 404 error okay so thank you Mike Rowell for your input uh and I think you know I'm not surprised by your reaction to Smith's uh particular customer service there okay so we're back to the square one still got 404 error hello good one Nick is so true isn't it it's so funny and and I agree with your mirror probably all you could do before the shift change you get this these people are humans they don't they make mistakes sometimes you know so he made a mistake or forgot whatever so I'll be tolerant um I contacted support again this was the fifth contact now okay and again I was taking names so we have a new character and his name is I'll just put this in the chat is Aparna so Aparna listened to my whole story what had happened so far and said to me 100% he would assure me that the site will be working so and I missed the pub too Mike Rowell yeah and and so I feel like I want to go to the pub so eventually after some time Aparna got the site working I don't know if he got the site working but during our call during our chat the site started working um he said it was terrible what had happened and that he would offer me two months free hosting I said well I've already been offered the two months free hosting so it's not worth it and he said really have you he checked the notes we have to go back again to Smith Damada he said no Smith only gave you one one month do you remember I had to debate with him for 30 minutes before he promised me the two well he didn't when he went to the notes afterwards apart from not sending me the email um he didn't actually log in the two months but anyway I don't care about the two months I just want my website working working so anyway he apologized lots and lots and promised me 100% and good one Danny Danny gave and so anyway so promise me again and you can guess what happened next my site was still showing a 404 error after some time so I contacted support for the sixth time this is the sixth time I buy a day four this is day four I've contacted them at this point so the customer support person at this point said look the site's working it's fine okay so I I said really well it's not working for me he said ah that's because your browsers on your computer have a cache and they've cached the error so the site's not working now I use four browsers I use Chrome I use Firefox sometimes don't I don't recommend it Internet Explorer and edge just for testing I primarily use Chrome but I used all of those they were all showing 404 and he said I want you to clearly clear those browsers all the information from them and I want you to restart your modem but I assure you 100% this is a partner I assure you your site is working okay so I restarted my modem I did all that stuff that he told me to got back on there and what happened then was after about an hour it stopped working again so obviously it wasn't my browser cache in the end because it was working for a while and it wasn't working in so Apana give him your rating please remember he promised me 100% he assured me my website's working let's see what you think of Apana okay next next by the way I told these guys I would be telling you about them they were like whatever we don't care eventually the sites started working mostly sometimes not okay so I was like okay maybe we've got through the worst of it yep how much time you waste at this point with their bad tech support absolutely Kenneth all right it had nothing to do with the modem Jeff thank you I thought so but you know you can't tell them so it was sometimes now at this point starting to work but sometimes not I just got to check my notes here guys because I want to give you the right information okay so da da da da da da so then it stopped working again we had a little while over it was working then it went back to 404 again so I contacted customer support for the sixth time this is the sixth time we're still on day four at this point customer support's person told me again that it was working for him my cache my browser I said no I've already done that so I think I got disconnected from him on my notes here by the looks of it so that wasn't a very important part of this episode and then I contacted customer support for the seventh time here we go so at this point I explain the whole story to I can't remember who I talked to him so I didn't get a note here and they escalated me they said they are like tier one customer support people there's only so much they can do they said we're so concerned with your problem that we're going to escalate your problem to tier three okay yes I have one of my favorite movies Mike is falling down absolutely one of my favorite movies awesome love it everything wrong with the modern world anyway so where was it so they escalated me and they said you'll get an email from um tier three customer support people and um I did wait for a few hours I think overnight yes one of my notes here so we're on to day five now and I got an email from delson delson he's one he's their top tier customer support people apparently or or not customer support really but a technician of some kind he's kind of fixing it so he don't he he emailed me and he said good news your site is fixed I've tested it it's working absolutely fine so I had a look and for me it wasn't working but unbeknownst to me I found this out later he closed the ticket right so he marked as done fixed now he did say to me in the email if you do have any more problems contact me so nice one don't it is my computer plugged in so I I emailed him and I said hey although you said my site's working I'm getting lots of messages from my jet pack saying it's not working so you know I'm getting them like I was when I was asleep I'd wake up in the morning there was like 20 messages saying my site had gone down 20 times overnight so I said so I'm not sure that it is working and now I said and by the way if it is working is it okay if I go back to using that service that I was using before Cloudflare could you answer me let me know okay because I knew I had some stuff coming up from you guys some some stuff I wanted to put on the site which you can use to test your mixing and all that so I really wanted to get this done by day five and so he just didn't ever reply to me it's as simple as that he just didn't reply to my email but another day went by day six now and someone called Ravi sorry I I didn't ask you going back to Delsen he's the guy who never replied to me give me your marks for Delsen okay day five assured me everything was fixed never answered my email what would you give him as a mark out of 10 or use an emoji I don't know something like a an aubergine maybe for Delsen I don't know anyway going on to day six I get an email from Ravi he's responding to the email which Delsen didn't respond to and he says ignore the messages you're getting your site is working absolutely fine thank you Danny so Ravi says to me all it is is that jet pack service that you use can create and I love this term false positives okay meaning that although it's false negatives tell me if I'm saying this wrong false negatives thank you Mima I'm glad that the quality is decent so meaning other in other words he's saying to me look even though it's telling you your website is down it's really not down so so I was like okay but it really does seem as though it's performing really poorly but you're telling me it's not down okay and then he said here's a link to a website where you can check that and then sorry Alexi I'd love to hear your story about PayPal PayPal been good to me but I'd love to hear about so anyway where was I where was I my brain's gone it's fried me this isn't half of it guys so eventually I get that reply and he says to me here's some links you can check your website out so I check the website on those links and it just tells me that my website's performance grade is F and the main course for that is such slow performance from the server that's all it tells me on the link he provided me the other link he provided me was getting such a slow response from my web server that it couldn't even grade what was happening it was getting a new one now 550 or 505 maybe Jeff maybe you can tell me which one that would be I'm not sure but anyway that that basically means the server timed out it's just took too long for them to get a response so they couldn't really even grade it okay so that was right so I said to Ravi I emailed Ravi and I said I don't think so so let me just look at that I explained to him about you know what was that I don't think the false positives so then I emailed Ravi but I didn't get a response and I've never got a response from Ravi this is probably when I emailed him is about two days ago now okay so Ravi you get your mark now from my viewers so far the last person who got a mark was Nick was very kind to to Delsen he got a four out of ten but Kenneth gave Delsen a zero out of ten so well maybe Jeff so anyway so obviously I emailed him I didn't get a response so I thought well I'm going to have to contact customer support again now to two things one my website's not working properly and two your your engineers are not responding to my emails even though they're asking me to respond and tell me what's the problem so not really great pretty bad actually all in all so then actually over that night I received 14 jetpack emails to tell me my site was down in a course of about three hours okay so that's intolerable for me I hate to think that I'm saying to you guys hey go and visit my website get this and you just can't see it and then you think Mike get your shit together so I probably shouldn't swear but get your stuff together you've got a poor web but it's not not a particularly fast website the best of time so it's still bearable so anyway so I then obviously contact them again let me just see where I was here ah yes I did something this is this morning this was when I was going to make that video for you guys about my vocal chain it's an awesome video which you're not going to get to see till next week now at least anyway what I did was this morning and some of you will know this I reached out to you on Facebook Twitter and YouTube and I said hey I said hey guys is my website working now within about an hour around about 32 people have tested for me 23 said it didn't work at all for them uh four said that it works but it was very very slow and five of 32 people said it worked for them okay so I thought well that seals it it's not jetpack it's not a false negative false positive whatever that is it really isn't working for lots of people so I got on to customer service that was this morning it's now 9 p.m here this was about 9 o'clock this morning so my first time talking to customer service was I was on the chat for I think three hours all in all and I got passed around four different customer service people in that time and I'm guessing that was because they were going on and off shift obviously I wasn't very happy I know I'm normally a very pleasant happy go lucky guy but I wasn't really very happy and I said to them I want to speak to a supervisor um and they said no we don't talk we don't pass to supervisor it's not possible in the chat I said if you can't do it in the chat I want someone to phone me I want to talk to someone about this no we never ever call people full stop I was told this on more than one occasion and then at some point I said well if you can't help me and they were telling me they couldn't help me and your your your your technicians won't reply to my emails then who can I contact and they said no one no that's it I said are you absolutely sure about this are you sure that I don't you don't have a customer complaints department and in fact no can I talk to your supervisor no can you call me no absolutely this is it so I said so basically if my website goes down the maximum you'll give me is 20 dollars compensation and if you won't help me I can't do anything about it full stop yes well they didn't say yes but they said look we're trying to help you but we can't give you all right so I said to them and I think I didn't put the person's name here but I think I did put it in a tweet I said I'm going to put a tweet out there to warn people that once you've exhausted these possibilities with Bluehost if you can't if they if they won't reply to you there's no one you can complain to so are you happy for me to put that tweet out with your name on it you can look in my Twitter if you want to find that one they said yes that's fine so I said I know sub zero I know it's just like that isn't it Nick the sub zero so I said not very very happy but anyway at some point I got cut off the chat stopped working the little chat window just stopped working I was they were talking to me and I was trying to reply but it wasn't working they were saying oh obviously you you're happy with our service now so then they ended the chat so I'm sort of like a dog with a bone at this point and I go right back to them this is today so I go right back to them and back in the chat I say hey look I've been talking to you guys for four hours four different people explain the problem it takes me 20 minutes to explain the problem and can you promise me that if we get disconnected you won't go on to another call because I will reconnect with you right away and they can transfer me to you absolutely I promise you 100% sir I will not I wish I had this lady's name I'm trying to find it here here we go let's pop her name in there she is Swetha Swetha I don't know how is that but anyway so she promised me absolutely 100% that if I get disconnected from her she will not take another call she'll wait for me to connect so eventually after speaking with her for a while she promised she said to me my manager's now going to email you I thought oh I thought you don't do that but you know great good I'm going to have a person to contact now so she said just wait just wait so I'll wait about 20 minutes so they get you on me yes yes it's coming so then um Swetha I hope some bluehost employees are watching Swetha promised me 100% she said my manager's gonna then she was typing to me and she was saying have you got the email from my manager and I was trying to type back no I haven't but the chat crashed again it became unusable for me again so right away I thought well she promised me she won't so I reconnected again I said hey I've been just been talking to Swetha she promised she would stay on the line for me that uh she wouldn't go on to another chat she also promised me her manager's just emailed to me but I can't get the email can you put me on to her she said that that person said yes sure wait so I waited about 10 minutes and I said are you there they said oh we're waiting for her to respond okay could let me know that I waited about another five minutes then they said to me sorry she can't take your chat she's in another chat already so I want you to give marks for Swetha here and by the way her manager never ever did email me back okay so marks for Swetha at this point folks I'll just take a glass of water I think I tried one other chat after that um and I got cut off twice after that folks so um I decided it was I had enough of chat even Comcast is a bit of a cause yeah it's it's bad I'm going to ask you guys for a favor towards the end of this by the way there's something something you can do to actually help so just hang in there I won't be too much longer because this little rant is sort of getting to a point now where it's reaching a bit of a crescendo okay so I naturally decided I would call them now their service numbers in this in America obviously I'm in Australia I didn't really want to call them on my cell phone so I chucked some credit on my Skype account made a Skype call just called them on their telephone number so just it's not much but it's costing me a little bit of money at this point as well just to add that little bit of extra to this little story so I called and I got through to Leslie a lady called Leslie she listened to my whole story and I told her the whole story she listened carefully she took notes uh she took uh you know she wrote down she noted you know my case number and all sorts of things like that Leslie was very very very apologetic wonderful sincere promised me 100% that she'll get this problem resolved for me in fact absolutely 100% in fact she said I'm now going to get my manager to call you okay so I I thought that's great considering I've been told three times today that you never call people so I'm really making waves here and then uh she said so we'll end this call now she said I'm going to contact Ravi he was early and find out why he didn't respond to your emails and why he told you it's fixed when obviously isn't fixed I was still getting reports from people on Twitter and Facebook at this point that it's not working sometimes working at other times okay um and she said I promise you that my manager will call back in 20 minutes now I live in Australia we're kind of casual time if someone says hey I'll give you a call in 20 minutes it's no sweat if it takes them an hour we're pretty tolerant of that you know we easy going kind of people um but I wasn't in that kind of mood today after seven days of this so I took her to a word of 20 minutes and manager will call me back because of this appalling service I'd had uh I waited those 20 minutes in fact I waited 25 minutes and then I waited 30 minutes but that manager did not ever call me back and I'd never heard anything from Ravi still nothing from Ravi so Leslie she's the young lady I've just spoken to folks give your score for Leslie who promised me 100 percent I've kept a score somewhere in this whole thing six people promised me and assured me 100 percent of something which they didn't deliver on okay just a little stab for you oh so after leaving it longer than she told me it would take I called someone I called again this time I spoke to Nate hello Nate we're getting towards the end of the story you're one of the last people in the story Nate Nate said to me uh we discussed actually the two months compensation uh yeah okay chosen I think chosen place being a bit generous there but okay John Ferguson's 600 percent below I'm with you John right anyway uh Nate assured me and I want to reassure you because Nate assured me of this folks and I want you to know this about Bluehost because this is what he assured me and he was actually the third person to show me if you sign up for Bluehost no matter what happens they will only ever give a maximum of two months compensation and that's normally going to add it up to a round about this is 22 Australian dollars I think in uh in American dollars around about 18 that's what I said what if my website was down for six months that's all you're going to give me he said that's all we ever give he assured me of this I said do you mind me telling other people he said you can tell other people whatever you want okay so I'm telling you that's what he told me okay so then Nate said to me ah I see the problem now I see the problem with your site I thought oh we're getting somewhere he said to me this he said to me actually that migration hasn't finished yet in fact it's going to take it's going to uh finish migrating your server on the 23rd of December and then things will be working after that I said so that will be a total of two weeks pretty much two weeks that my site will have been either not working or working really badly not on my request that you change to another server not with your notification he said yes and I said after I've contacted around about however many customers for people I talked to at this point I said you're the first one who's told me this I said it's really not good enough um I really am not happy at all um I will be warning my viewers who are artist musicians who are often looking for websites and I have to be honest I don't like to do this but I have to warn them that they definitely should not under any circumstances use Bluehost now all all web hosting companies will have downtime sometimes you do get server issues sometimes that's just a part of life but in my opinion there is absolutely no excuse for customer service people to make so many promises and so consistently time after time even once they know the history to fail to come to act on their promises so that was my opinion I said I want to speak to a manager he said I fully understand I agree with you this is terrible I'll put you through to that manager I said well you someone Leslie earlier said a manager was going to call me and they didn't and he said oh that's because they're on standby they know I'm on the call with you and they're on standby they're waiting for me to transfer the call to them I said great awesome could you now do that and Nate God bless Nate N-A-T-E said I'll transfer you right away right away right away I tend to be a little bit literal sometimes maybe a bit too literal sometimes so I thought right away is like a minute two minutes so I waited a minute two minutes I waited five minutes six minutes seven minutes eight minutes the tune that they played played several times came to an end and after ten minutes of waiting and no one coming back to say to me hey sorry you've been on hold we're putting you through now and no none of that I decided I think I need to start a new call so I called back it's really at the end guys there so this time I uh spoke to Chris K-R-I-S a lady called Chris uh Chris uh listed to my story she said it was absolutely awful I said okay Chris let's not muck around let's have me put through to that manager she said yes I'll put you through right away I said now when you say right away I really want to be put through right away I don't want to be put on hold listen to music for ten minutes no we won't do that we won't do that this is what Chris said I promise you I'll put you through right away now she didn't it wasn't green sleeves Nick if it had been Nick it might have if my I don't mind green sleeves but I know I know I could create a thriller couldn't I it wasn't it was John Ferguson it was very generic kind of jazz as I remember modern jazz okay swing going on there um anyway nothing I recognize they probably got it cheap I guess so anyway Chris uh didn't put me on hold but unfortunately didn't put me through right away I could hear Chris typing on her keyboard I said Chris hello didn't you say you're going to put me through right away Chris said yeah but I'm just writing up all the notes for my manager I said no no I'm not going to wait another 10 minutes while you write up your notes put me through to your manager now and I'll tell them the backstory you I've been told that they're on standby for me I assume they should be ready for me finally modern jazz doesn't make this bit of classic I love that John oh god so anyway folks I finally got through to a manager his name is Nathan he's the final character in our story Nathan listened to my story he was very very apologetic of course and he promised me that they're going to fix the problem and I had to gen explain to him that his promises weren't didn't weren't holding nothing personal but his promises were not didn't have any weight and his apologies we're wearing a bit thin now and we did discuss compensation um he said that in actual fact they can give more than two days so think about the number of times I've been misinformed depending on the circumstances so I sort of said to him do you think these circumstances warrant more than $22 worth of compensation and he said yes and we discussed he asked me what I thought would be compensation and I said you know probably something like a year's worth of plan and that's before you think I'm a bit of a hard-nosed guys um a year would cost me whatever $150 but it cost them next to nothing right and and I wouldn't I to be honest I still wouldn't be that happy I just want to use a different service provider now but anyway whatever so uh he discussed that with me now I said to him here's how we're going to resolve it first of all you're going to send me an email now so that I've got an email contact with a person I said I'm just putting you in charge of it I'm not going to speak to anyone else Nathan just you fairness to Nathan he was very apologetic very I think he sounded quite sincere he was embarrassed all of those kinds of things so I said to him could you pop me an email right away so that I know if we get disconnected then you know then then I've got I can just contact you and he said sure I'll send you an email right away so after about 30 seconds he sent me an email now I noticed right away that the email address he sent it from was no reply at bluehost.com and for those of you who don't know email addresses with no reply generally are not monitored that's why they called no reply they're saying don't reply here no one reads them they're a way of informing you about something so I wasn't overly pleased that I wasn't sure if he was trying to fob me off I'm not sure at this point with Nathan but gave him the benefit that I said hey Nathan you've you've you've contacted me on a no reply email address um yes right away and uh and it's a no reply and he's oh my sorry about that I didn't mean to do that he said let me put you on hold I'll I'll email and I was on hold for about two or three minutes in silence I was a bit nervous no music this time but he did come back and he sent me an email not from his personal or individual email address just from cases at bluehost.com or some something like that okay so that's where we're at right now now the website for me at the moment is working uh but in the last hour or so while I've been talking to you in fact no it's not working now it's not loading no well there you go maybe for you it may be working for me it's not loading at the moment and I have had a few messages while I've been talking with you guys to say that it's gone up and down um so I'm going to ask right away means forget about it I know okay yes I know Nick like going on hold again just like this is the modern world a little bit I don't want to become a grumpy old man and complain about the modern world but oh so remember you know what I want to say to customer support people is is remember when I start to do the phone calls just as a little bit of backstory I did what three or four phone calls in this you don't just call and get to someone you have to talk to that computer that's listening to your voice please explain you know how they say please explain your problem I can understand English so I say oh my website's down are you saying that you've let your hair down or whatever they say I'm joking but they quite often don't understand you so I had to go through that each time so even to connect with a customer support person I was timing it by this time was taking about eight minutes all in all to work through the menus to talk really slowly so that the computer could understand me and of course if you have any kind of an accent at all I bet that becomes fun so anyway uh Mike Rowell in Austin Texas I'm getting this internal server error so if anyone from Bluehost is watching this still an internal service error um yeah all that sort of stuff it goes on and on so I know that after I spoke to Nathan look he's a human being at the end of the day right he had to he told me he was had about an hour left on his shift he did say that in his spare time he would check the website but at the time it was working for him um but I'm still this still is not resolved okay this still is not resolved and I'm very very concerned that I may get fobbed off again I think anyone who's endured listening to this story could understand that and I hate to do this but I'll leave this up to you if you would like to help me out at all check the links in the description I've got two links there for Bluehost one is their Facebook page the other is their Twitter page okay all you need to do is contact them and say um that you know about this problem that you want my website to work so that you can use it and please fix creative source website I can only imagine that there'll be a little unusual for them if they get a whole bunch of people say hey fix creative source.net it's not working or whatever um that may help so yeah try try that for me if you feel like it um it's a small thing that you could do to help a poor soul like me I felt kind of dreadful because this is definitely first world problems guys there's lots of people out there during this year especially musicians who have lost their income completely um but I would hate to see those people spend what little money they do have and go out there and get web hosting and find that they have a problem like this and I also want to apologize to a good friend of mine Pete Johns he's been a mentor of mine for the last two years he has a website studio live today and um a very very good friend of mine and around about uh three of weeks ago I think it was maybe four weeks ago he said to me who can you recommend and I said blue hosts I'm using them they've been okay and he said have you got an affiliate link for them and I said I think so I'll give it to you and he used that and he signed up for them and I earned a little bit of money out of that and I can't help feel that my good friend Pete Johns has really wasted his money because of my recommendation that wounds me deeply and annoys me deeply and um and also is um very troubling for me because I know lots of you are starting out some of you understand lots about music you're very talented you don't necessarily um understand much about web hosting or and that sort of thing so you're going to take recommendations from people like me so this you've heard my story uh let me know if you're watching this on the replay definitely give Bluehost a score for me on the replay and also if you're in the chat right now watch your overall score after the whole story love to know that let me know about that and I'll pass that feedback onto Bluehost for you because I think I'm bound to be in contact with them again tomorrow now I have to say that um you know it's basically thank you uh Ed that's great um you know this these things happen in life um but it is kind of distracting um for the last two videos I made as I say I was making these videos for you guys but um I was also doing these messaging and this sort of thing and I felt that my work suffered from it that my um that my videos weren't quite up to par the last two that I did um and all I really want to do um is create great content for you guys and this is a nice way to close because I know there's 53 of you watching right now really grateful to all of you um I probably don't often say it enough but my goodness you guys have been so fantastic to me over the last two years for since about two months ago um create creative source became my full-time job before that I was still having to do lots of other jobs creative source is now my full-time job however and I'm eternally grateful for that and it's because of you guys that I'm in that situation the support you give me especially the katewalk group but also now lots of studio one users you are so often uh just the best subscribers and viewers you are civil to each other in the comments um you are you are constructive once in a while you guys don't always agree with me but you you know 99.9% of the time and it's just a great place to be I get up every day and I just want to make videos for you guys I love my life I like editing videos I like filming videos I like making the music I like finding out about the plugins for you guys I like helping you create your music and I get emails from quite a few people a lot of people saying that thank you to me because they're now making music and they struggled with using doors in the past and thanks to my expo that is really what this is about at the end of the day that is what makes this worthwhile for me of course I'm grateful I can make a living from it but those stories you wonderful people who continually give me feedback and tell me what a great job I'm doing um and just inspire me to keep doing it you are just the best and I think it's a great way for me to end this story um because um you know I've got to say that this is mostly a positive experience unfortunately the only negative story of all that time is Bluehost here so that is the uh I'm not going to say it's the end of the story but um but uh I'll say that's where the story is so far um if you're able to help in any way or whatever that is then very grateful now if you would like to ask me any questions here about something not related to this or if you indeed would like to share some of your own stories amongst each other do so um but I guess I'm going to tell you that it's now Friday night here I'm going to take the weekend off guys um I recently bought a little a boat I didn't buy a boat right don't think oh Mike's buying boats now like it's a it's a little boat it's a what we call in Australia a tinny a little aluminium boat with a tiny little two-stroke motor but I've you've been using that for relaxation getting out on the river recently because I get pretty tired after a week's worth of creative sourcing and that's been wonderful that's what I'm going to do this weekend um and it's getting close Mike Knight thank you it's getting close to uh Bedtime-ish now time for me to go and spend time with you but um please um I'm probably going to make two maybe three videos before Christmas but I think most likely two let me know in the comments down below what you would like them to be I've got a few ideas but if I get some consistent feedback as I say I'm going to try and do the vocal chain thing I didn't buy any yachts that's next year oh dude a boat ride will make all this but it's very true I'll be the boat Mike I love it I love it you guys are fantastic and it's good to see a sense of humour as well um and I I hope to never make a negative video ever ever ever again um but um but I don't think I'm going to put this out on you guys if they don't fix this but um yeah uh unsuccessfully loading in Argentina for anyone still watching thank you Santiago but but cello I hope I've got that right I love those sort of Spanish sounding names so I wish I had a name like that might instead I'm stuck with Michael Enjo which isn't wasn't my original name to be honest with you uh but anyway that's a different story so thanks so much for being with me here today guys if you're watching on the replay don't feel bad if you skipped forward here in there um also let me know um in the comments as I say about any bad experiences you've had bless you all the next we won't be doing any more of this we're going to be getting back to positive stuff positive positive positive stuff about making music cakewalk studio one all the wonderful plugins that we get to use these days thank you so much for joining me you are the best the absolute best subscribers and viewers that I could have wished for thank you for the last two years it's been now thank you for enabling me to change my life in a way I never saw coming and I couldn't be more happy and this is just a little blip so I'll sign off now uh thank you to the other guys by the way just want to mention um there's also Ed Thorn you can see there in the comments I've mentioned Alexi they both those guys have got awesome channels as well we talk to each other all the time um and I have a ball with those guys really nice uh if it's morning for you have a wonderful day if it's lunchtime enjoy the rest of your day and your evening if it's evening for you and you're in a fellow Australian or New Zealander or Japanese or an Asian person who's roughly in the time um as me enjoy your evening um have a wonderful weekend and I