Loading...

The End of Road For The Service Counter

732 views

Loading...

Loading...

Transcript

The interactive transcript could not be loaded.

Loading...

Loading...

Rating is available when the video has been rented.
This feature is not available right now. Please try again later.
Uploaded on Mar 26, 2010

In the movie Awakenings, Robert DeNiro awakened from years in a coma, only to find the world had changed around him. He was faced with making a difficult adjustment. Perhaps the economy has influenced just such an awakening today. Traditional retail experiences, such as the customer write-up at a service counter, are now rapidly going away. And this change is good! If you havent already, consider these basic facts:

- Does the service counter project a proactive customer experience? Or does it give the perception of doing business the same old way?
- Does the service counter help build trust and value - or act as a crutch, enabling the Service Advisor to focus on a computer screen instead of the customer? And
- How much longer will your clientele tolerate an experience where they cannot discuss their vehicles needs, visually at their vehicle, with a professional?

Other industries have already changed. It is time for our awakening. The alarm clock is ringing. Its time to now become better prepared by accompanying your customer to their vehicle, and building trust and value. And thats the Tip of the Day. Contact Auto University for our award-winning, in-dealership implementation now. Youll be glad you did. Thanks for watching.

Loading...

When autoplay is enabled, a suggested video will automatically play next.

Up next


to add this to Watch Later

Add to

Loading playlists...