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Published on Oct 14, 2011
Your company handles tons of customer contacts every day that contain a wealth of valuable information on every aspect of your business. You probably have, like, a gazillion hours of recorded calls sitting around on your servers, and it's not just phone calls, either. Emails, chat messages, surveys and social media are all piling up and they all contain valuable information from your customers. But the question is, what are you doing with all that information now that you have it?
Epipheo Studios shows you how Nexidia helps you capture and analyze all of your customer interactions, providing you with the data to make extremely informed decisions about your business.