 I mean for example coming to this conference is an easy thing to do but in a sense of taking a step back from what you do and find inspiration because it is whether you're in it already or you're new to it, service design is a messy thing that keeps changing and it's not so easy to put your finger on it and I think my main advice would be you can't do that much damage. If you have a learning mindset and you're trying to reach out there's so much that you can do every day to figure it out and coming here is always sort of a reminder of all the things that you wanted to do and could do and you get some new energy and I think sometimes in organizations it feels we are trying to convince everybody that this is a good thing but then there are those moments where it just falls into place and something cool is happening and I feel that if you want to be good at service design it's about being good with people it's about being curious and I think most people have the ability to dream up a better way but sometimes they don't take the time but I think you know creativity is something we spent a lot of time on last few years to cultivate that's not the problem anymore but I love about design that is also about doing something so I think that would be probably sort of the ultimate try to do something and then you can learn and maybe take also time to reflect so do and reflect because do and reflect so I started in everything that I do now even if it's one minute in the end I make sure there's time to reflect yeah and it's incredibly valuable so in every workshop the rating goes up by one point because people you know you just give people the time to land and I just I think in our fast paced lives it's not always easy but it's good good investment one minute