 Hi, I'm Ryan Ritchie and I'm a door hardware nerd. I am the institutional locksmith for the Southern Alberta Institute of Technology. I've been in the industry for about six years now. I spent my first five years working for Calgary Lock and Safe where I completed my apprenticeship, learned to trade and became a journeyman. Obviously, I've spent my last year here at SAIT. My door disclosure story comes from when I was with Calgary Lock and Safe and working on call. Of course, any locksmith that works on call knows most of our memorable stories usually happen after hours. This call came from a customer that was actually locked inside their home. When I arrived, luckily enough, they had a small window and screen right beside the door that we were able to talk through. They explained to me how the deadbolt, the thumb turn on the inside, was just spinning freely and they couldn't get out. So I asked the customer to remove the screen from the window and pass me the keys so I could try them on the outside. Unfortunately, the keys just spun on the outside, figured it's a broken tailpiece and that's why the lock wasn't working. So I thought the next step would be to disassemble the lock. Of course, the customer's on the inside, I'm on the outside. So I passed the customer and my screwdriver through the window and explained to them how to disassemble the lock. Once they had the screws off, I was able to take the outside of the deadbolt off. They passed the screwdriver back to me and I was able to use the flat head to manually retract the latch and open the door. I thought that was a really fun job and it just showed the creative thinking that sometimes can go into being a locksmith. Happy I was able to share the story. Thanks.